STR8 TALK: How to listen to your customers online using social media

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Tecnologia Notícias e política

STR8 Talk: How to Listen to your customers online

Who is Wayne Sutton?

Wayne Sutton, entrepreneur, strategist, and producer
SocialWayne.com

#str8tlk

STR8 Talk: How to Listen to your customers online

Angela Benton, Founder/Publisher
Black Web 2.0

#str8tlk

STR8 Talk: How to Listen to your customers online

Topics:

• What is Social Media listening?

• Why you should listen to your customers using social media

• The difference between listening and engaging using social media

• Win & Fail examples of listening using social media

• How to find where your customers are having conversations

• Social Media Listening / Monitoring Tools

• Creating a social media policy for your business.

#str8tlk

STR8 Talk: How to Listen to your customers online

What is social media listening?

Social media graphic via http://www.ﬂickr.com/photos/somethinnew/384489940/
#str8tlk

STR8 Talk: How to Listen to your customers online

Are you listening to your customers?

#str8tlk

STR8 Talk: How to Listen to your customers online

Listening vs. Engaging

#str8tlk

STR8 Talk: How to Listen to your customers online

Win & Fail company examples:

#str8tlk

STR8 Talk: How to Listen to your customers online

How to find where your customers are having conversations

ﬂickr graphic via: http://www.ﬂickr.com/photos/garyhayes/2973684461/
#str8tlk

STR8 Talk: How to Listen to your customers online

Social Media Listening / Monitoring Tools
Free
Google Alerts
TweetBeep
FriendFeed
BoardTracker
Blogpulse
Trendrr
Socialmention

Paid
Filtrbox
Trackur
Radian6

#str8tlk

STR8 Talk: How to Listen to your customers online

Creating a social media policy for your business.

#str8tlk

STR8 Talk: How to Listen to your customers online

My 5Ps.

1.Persistent
2.Productive
3.Pensive
4.Profitable
5.Passion

#str8tlk

info@socialwayne.com
@WayneSutton
919-809-7328

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STR8 TALK: How to listen to your customers online using social media

1. #str8tlk

2. STR8 Talk: How to Listen to your customers online Who is Wayne Sutton? Wayne Sutton, entrepreneur, strategist, and producer SocialWayne.com #str8tlk

3. STR8 Talk: How to Listen to your customers online Angela Benton, Founder/Publisher Black Web 2.0 #str8tlk

4. STR8 Talk: How to Listen to your customers online Topics: • What is Social Media listening? • Why you should listen to your customers using social media • The difference between listening and engaging using social media • Win & Fail examples of listening using social media • How to find where your customers are having conversations • Social Media Listening / Monitoring Tools • Creating a social media policy for your business. #str8tlk

5. STR8 Talk: How to Listen to your customers online What is social media listening? Social media graphic via http://www.ﬂickr.com/photos/somethinnew/384489940/ #str8tlk

6. STR8 Talk: How to Listen to your customers online Are you listening to your customers? #str8tlk

7. STR8 Talk: How to Listen to your customers online Listening vs. Engaging #str8tlk

8. STR8 Talk: How to Listen to your customers online Win & Fail company examples: #str8tlk

9. STR8 Talk: How to Listen to your customers online How to find where your customers are having conversations ﬂickr graphic via: http://www.ﬂickr.com/photos/garyhayes/2973684461/ #str8tlk

10. STR8 Talk: How to Listen to your customers online Social Media Listening / Monitoring Tools Free Google Alerts TweetBeep FriendFeed BoardTracker Blogpulse Trendrr Socialmention Paid Filtrbox Trackur Radian6 #str8tlk

11. STR8 Talk: How to Listen to your customers online Creating a social media policy for your business. #str8tlk

12. STR8 Talk: How to Listen to your customers online My 5Ps. 1.Persistent 2.Productive 3.Pensive 4.Profitable 5.Passion #str8tlk

13. Q&A

14. info@socialwayne.com @WayneSutton 919-809-7328

15. #str8tlk

STR8 TALK: How to listen to your customers online using social media

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STR8 TALK: How to listen to your customers online using social media