1. Walaa Khalil El Sayed Deeb
Mobile:+971501226905 & +971563134386
E-mail: eng_walaakhalil@yahoo.com
CAREER OBJECTIVE
Seeking a challenging and professionally rewarding position in a similar or any esteemed organization to
contribute accrued expertise where my diversified background ,academic studies, training and related work experience within
various environments can be utilized and applied to achieve the optimum with further chance of specialization later on.
Education:
Master degree in Graphics & Multimedia-2008.
Bachelor degree 2003-2007 Menoufia University
Faculty of Specific Education: Technology department – Computer major.
Grade: Very good
Graduation Project: Computer Maintenance (A+).
Graduation Project Grade: Excellent
Work Experience:
Technical Assistant in Waste Collection & Transportation Department in Center Waste Management
– Abu Dhabi (Tadweer)
2015 – till present
Duties and Responsibilities:
o To carry out all duties in a responsible and professional manner, work collaboratively with colleagues and
show initiative and flexibility in meeting the necessary priorities so as to enhance the efficiency of the
Authority.
o To support the director, Section head and Project managers.
o Preparation of progress reports for contracts ongoing activities &monitoring the date of collection processes
(Monthly, Quarterly and yearly progress reports).
o Arrange, attend and minute contract and other meetings, Scheduled meetings. Preparation of agendas,
collation of reports and papers required for the meetings and monitoring the implementation of agreed actions
on behalf of the Project Managers.
o Updating the common excel sheets and data base.
o Drafting and preparing all letters for the director, Section head and the contract manager and follow up their
issuance.
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2. o Recording, Tracking, Follow Up the assigned letters with the Authorized person.
o For external letters replies (Drafting and preparing base on GMO Required Format).
o Scheduling the requested meeting to the director, Section head and Project managers.
o To processing invoices or other financial documents as required.
o Filling the payment forms.
o Preparing the required presentation by the director, Section head and Project managers.
o To help compile key performance indicator data for use at a range of meetings, including contractor meetings,
internal management meetings, Authority meetings, etc.
o To carry out trend analysis of this data, comparing past performance, etc.
o To assist Project Managers in the development and maintenance of contract registers databases, contract
management manuals, contract files, etc.
o Ensuring that clear and current records are kept for future audit purposes, including the control of superseded
documents.
o To assist the project managers in the procurement of Authority services, including issuing tender
documentation, managing enquiries and clarifications from tenderers, arranging the receipt of tenders, etc.
o Assist, under the direction of Project Section head, with any research to support the contracts and operations
of the Authority.
o To be the main contact point for preparation, collection and finalization of contract documents and other
reports.
Projects:
1 Collection & Transportation of Municipal Solid Waste in Abu Dhabi LOT 1
2 Collection & Transportation of Solid Waste in Abu Dhabi LOT 2
3 Collection & Transportation of Municipal Solid Waste in Abu Dhabi LOT 3
4 Collection & Transportation of Municipal Solid Waste in Abu Dhabi – western region LOT 4
5 Collection & Transportation of Municipal Solid Waste in AL Mussafah City LOT 5
6 Collection & Transportation of Waste in Rass Gurab island & Ramhan island LOT 6
7 Collection & Transportation Solid Waste in Yas Island & Raha beach
8 Collection & Transportation of Municipal Solid Waste in Northern Zone of Al AIN LOT 1
9 Collection & Transportation of Municipal Solid Waste in Southern Zone of Al AIN LOT 2
Executive Secretary , Assistant in Sales and Customer Relation Management department &
Assistant Collection Manger in Al Qudra Real Estate Company - Abu Dhabi
2011 -2015
Duties and Responsibilities:
o To create accounts, schedule and give all necessary information to the customer in order to provide
excellent customer service.
o Taking complaints and questions from customers, that are answered in an orderly manner, with
respect to the company's standard, in an appropriate listening, questioning and empathetic way.
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3. o To identify and report all critical cases to the Management to ensure required intervention in early
resolution.
o To identify customer issues, which required remedial solution and provide the best possible solution
to customer in accordance with policies and procedure of the company
o Participation in the real estate exhibition (Abu Dhabi cityscape exhibition 2012, 2013, 2014).
o To assist in preparing monthly sales reports and daily closure of the sales.
o To keep a track of personal sales and over-achieve the targets.
o Experience and ability of leading the team in the absence of the Manager.
o To check validity of documents submitted by Sales.
o To conduct briefing for Sales & Service Officers on documentation.
o To maintain and send approved documents to documentation team on daily basis.
o Advise clients on market conditions, prices, mortgages, legal requirements and related matters.
o Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms.
o Negotiate payment/settlement of accounts.
o Contacting clients for outstanding payments
o Evaluate the debtors intent and ability to pay outstanding arrears
o Liaise with clients and provide advice on collection matters
o Follow up with clients on a monthly basis by sending Statement of Accounts
o Reconciling accounts.
o Accurate and timely reporting.
o Complete detailed and informative notes on files.
Projects:
1 Al Ain Al Fayda Residential Villas
2 Al Nassem Project
3 Shades Towers - Al Reem Island
4 Danat Abu Dhabi Project
5 Desert Towers Project
Position : Secretary in Patient Service Department “Al Noor hospital airport road"-Abu Dhabi
2009 -2011
Duties and Responsibilities:
o Greeted patients entering the clinic in a positive and professional manner.
o Scheduled appointments for the doctors and gave appointments to the patients.
o Called the insurance companies regarding the approvals and accepted insurance cards.
o Answered questions about organization and provided callers with address, directions, and other
information
o Handling Customer complaints and solving the problems & follow up issued.
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4. o Reporting to the Head of Department regarding the daily operation
o Collaborate with the Head of Department in the continual review and improvement of the
department’s policy and procedures and work instructions as well. Recommended improvements on
the work processes based on the existing quality management system of the hospital.
Personal skills:
• Working knowledge of IT systems and MS Office, specifically Word, Excel and Outlook
• Experience of business administration including dealing with clients or contractors, arranging and
minute’s meetings, etc.
• Experience in financial services/real estate.
• Basic accounting knowledge.
• Good communicator at all levels to be an excellent team player.
• Experience of contract management.
• Knowledge of procurement processes Abu Dhabi cityscape exhibition.
• Experience of working within Local Government or Public Sector.
• Business Writing, strategic Decision Making, Effective presentation, Advanced Interpersonal
communication, Time Management, Business problem solving, Sales skills, team participation,
customer service.
Language:
*Arabic: Mother Tongue.
*English: Very Good Written – Reading & Spoken
Training & courses:
 PMP Project Management professional –Preparation Certificate - from Cambridge Education institute – Abu
Dhabi 2016.
 Environmental health and Safety (EHS)-2016.
 MCIT Professional track In Graphics & Multimedia at YAT Education Centers" Scholarship 2008.
Certification:
• ICDL v4
• Berlitz English certifications & (. AUC ) American university English conversation
• ACE Photoshop CS3
• Autodesk 3Ds Max attendance
• ACE Flash CS3
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5. • Thompson Soft Skills Certifications (9 modules).
o Nationality : Egyptian
o Date of Birth : 12/7/1986
o Religion : Muslim
o Marital Status : Single
o Driving License : Valid up to 2023
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6. • Thompson Soft Skills Certifications (9 modules).
o Nationality : Egyptian
o Date of Birth : 12/7/1986
o Religion : Muslim
o Marital Status : Single
o Driving License : Valid up to 2023
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