Nonprofit Insights: Stories & Solutions Shaping the Future of Volunteer Screening

Stories & Solutions
Shaping the Future of
Volunteer Screening
Nonprofit Insights Webinar presented by:
Basil Sadiq, Marketing Manager, VolunteerMatch
Naomi Inman, Webinar Host, Nonprofit Consultant
Shirell Hennessy, Senior Marketing Manager, SureID
June 1, 2017

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Today’s webinar sponsor
VolunteerMatch Overview
“VolunteerMatch strengthens communities by making it
easier for good people and good causes to connect.”
113,266 organizations… 102,581 opportunities…
12,096,739 connections since 1998
• VolunteerMatch has been around for 19 years,
and is the top-ranked website for online
volunteer recruitment and employee
volunteer programs.
• Our Learning Center offers over 20 webinar
topics focused on volunteer management and
VolunteerMatch tools, serving an audience of
over 8,000 attendees each year.

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• Common Challenges for Nonprofits in
Screening Volunteers
• Take the Stage: What’s Your Experience
Screening Volunteers?
• In the News: Nonprofits and Background
Screens
• Tips to help you SPOT and STOP dishonest
volunteer applicants
• Best Practices and Solutions for
Screening Volunteers
Today’s Discussion Topics

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Verifying Identity
• Having a foolproof
identity verification
process.
• Most nonprofits are
currently verifying
identity with information
the volunteer provides
(online or on paper).
Background Screening
• Not having adequate
background
screening criteria for vetting
volunteers.
• How to implement recurring
screens to manage risk.
Cost & Inconvenience
• Cost, inconvenience and
lack of familiarity with
background screening
practices.
• Volunteer contribution as a
way to offset costs.
Common Challenges for Nonprofits
From our survey of 643 nonprofits, 2200 Volunteers (Feb. 2017)

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Screening Self-Assessment Checklist
 Legal Agreements: What types of legal and service agreements
have we developed involving how we identity proof and
background screen volunteers?
 Systems in Place: Does my organization have a system in place to
properly vet volunteers before they are granted access?
 Verifying Identity: Is my organization performing identity audits
on volunteers to ensure our standards are adhered to?
 Recurring Screens: Are my volunteers subject to recurring
screens during the lifecycle of their service to my organization?
 Identify Disqualifiers: Are we able to quickly and confidently
identify individuals who no longer qualify to perform duties at
our organization?

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“Maddie” from East Coast
animal shelter.
“T.R.” from Southern US
nonprofit.
“Troy” A concerned
volunteer.
“Kendall” Major civic
institution.
Stories we’ve heard from you…
Send your questions and comments now in the comments section on GoToWebinar.
Participate in our Twitter Poll at #VMLearn.
“Evelyn” from United Way.
Losing a volunteer.
“Launa” a Volunteer Manager’s
experience.
“Pamela” a Volunteer
Coordinator. Screening success.
TAKE THE STAGE: What’s Your Experience?

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Story #1:
“Maddie” from
East Coast animal shelter.
Volunteer dishonest about criminal record.
Now what?

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Story #2
“TR” from Southern US
Crisis Management work.
“If they won’t consent, we don’t need them
and we won’t use them.”

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Story #3
“Troy” from California
A concerned volunteer.
“It reflects negatively on organizations who
don’t vet volunteers.”

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Story #4
“Kendall” from West Coast
Audit at Major Civic Institution
“It came to light…that the organization had
no background screening policies for
executives, employees or volunteers.”

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Story #5
“Evelyn” from Southeast U.S.
Lost a tax prep volunteer.
“He was adamant that we didn’t need his
driver’s license AND his SSN when doing a
background check.”

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Story #6
“Launa” from a nonprofit for service to
homeless people and families.
Serious about screening.
“As we walked through the paperwork…each had
a strong aversion to the background screen.”

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Story #7
“Pamela” Volunteer Coordinator
A screening success story.
“Our process has been wonderfully successful,
both in reducing the possibility of inappropriate
hires and improving volunteer placement.”

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Marisa: What are pertinent screening questions (besides
the normal)?
Mary: How are background checks done and how much
does it cost? Our organization doesn’t have any funding
yet.
Julie: The only screening we do is a phone interview and
evaluation after they work with us. We wish we could do
screening.
Questions and comments we’ve heard from you…

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In The News: Screened Volunteers
Knowing your volunteer’s past lays the
groundwork for your future relationship
and opens doors to a meaningful
volunteer experience.
Clyde Means volunteers 25 hrs. every week for Jude 22
“I live to be a better person so
that when people look at me they don’t
see the one stupid, stupid thing that I did.”
Clyde Means, Jude 22 Food Pantry (Las Vegas Review Journal , April 26, 2015)
Jeremy Domenico earned the Mayor’s Commendation
“If I have the means of which to help my
neighbors, that's what I'll do.”
Jeremy Domenico (Fox43 News, Oct. 3, 2016)

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In The News: Unscreened Volunteers
Lack of due diligence in screening adults working with youth is unacceptable.
“[no one]…responded to multiple efforts for
comment about whether Leedy had his
background checked to be volunteer.”
“It’s just so easy for a predator to find their way
into your organization and take advantage and
exploit children if they’re not background
checked,” said Leslie Sheward, president of the Twin
Towers Neighborhood Association... “You have to be
vigilant from all aspects.”
(Source: Dayton Daily News, April 13, 2016)

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In The News: National Legislation
Many states, Senators, and
organizations are proposing new
laws to enforce mandatory access to
FBI criminal background checks on
organizations working with children
and vulnerable populations.
2003  PROTECT Act of 2003
• Helped volunteer groups obtain national and state fingerprint
based criminal history records
2003-2011  Child Safety Protection Pilot Program
Findings about volunteer applicants conducted by the National
Center for Missing and Exploited Children and FBI
• 6% of 78,000 potential volunteers had criminal records
• Over 40% of these had committed crimes in other states than
where they applied to volunteer
• 23% provided a different name or DOB
2017  Child Protection Improvements Act of 2017
Senators Orrin Hatch (R-UT) and Al Franken (D-MN)
• Establishes a national criminal history background check system
for organizations to screen employees, volunteers, and coaches
serving children and other vulnerable populations

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SPOT & STOP
 They apply to volunteer in a state where they
do not have a criminal record*
 They provide a different name or date of
birth on their application*
 They don’t report some or all of their
criminal past*
 They don’t report sex-offender
registry status
 They ask unusual questions or act offended
about your screening process
*Indicates findings of the Child Safety Protection Pilot Program (2003-2011) report by the National Center for Missing and Exploited Children
 They never return for your screening process,
then apply at other organizations
 They refuse to provide multiple identifying
documents (i.e. both SSN and photo ID)
 They omit or embellish past references
or experience
 They transpose a digit in SSN, phone, address
or other identifying information
 They omit past names, address history, etc. in
another state or county
SPOT common tactics to avoid volunteer screening STOP risky recruits with identity + background screens

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Best Practices for Choosing a
Screening Provider
1. A professional background screen
provides unbiased vetting and a
full-service, background search on
your behalf.
2. In-person verification and
collection of biometrics increases
transparency and deters wrong-
doers.
3. Verifies identity before screening
to prevent inaccurate results.
4. A comprehensive nationwide search
using professional and proprietary
sources and verification at county
courthouses to confirm findings.
5. Fair Credit Reporting Act (FCRA)
compliance to protect applicant
from mistaken identity.
6. Offers recurring screening.

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Today we’ve discussed
• Challenges nonprofits face in screening volunteers
• A self-assessment tool to help you implement screening in your organization
• Stories from webinar attendees and stories in the news
• Tips to spot and stop common tactics by wrong-doers
• Best practices for comparing a background screen provider
• New identity solutions for screening volunteers
Identity Solutions for Volunteer Screening

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• Vetting and credentialing for managing volunteers
• Identity proofing solution helps protect your
nonprofit's reputation
• Applied best
practices deliver an
effective risk
management solution
for nonprofits
The SureID
SOLUTION
SureID Certified Edge™
for Volunteers
A trusted identity that includes an
optional recurring background screen
on a subscription basis.

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PARTICIPANT REGISTRATION
Registrant registers
online and receives
QR code
REGISTER ONLINE
• Documents reviewed
• Identity verified
• Screening occurs
IDENTITY VERIFICATION
Credential printed and
shipped to volunteer
CREDENTIALING
Credential
verification occurs
SCANNING
• Registration is completed onsite
at a local
Registration Station
• Biographic information (SSN,
DOB, etc.)
• Biometric (fingerprint collection)
• ID Documents captured
COMPLETE ON-SITE
In-person Registration and Verification
for Volunteers:

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Easy Validation for Volunteers and Nonprofits
Scan Results:
Active: Passed background
screen, valid identity, active
with organization
Inactive: Failed background
screen, credential expired,
no longer active
with organization
Equipment:
• Conveniently located SureID
Registration Stations
• Smart phone with QR reader
Credential:
• QR Code
• Picture
• Name
• Issue and expiration date
• Tamper resistant

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Nonprofits: ENROLL your organization at
info.sureid.com/nonprofits
Recommend SureID to your Volunteers:
REGISTER into the program at
info.sureid.com/volunteermatch-volunteers
Getting Started with SureID is Easy
The SureID program is an end-to-end high assurance identity solution that helps
strengthen an organization’s confidence that individuals are who they claim to be.
SureID has partnered with VolunteerMatch to help nonprofit organizations increase
their ability to protect their communities and their reputation.

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THANK
YOU
from your friends at
VolunteerMatch
& SureID

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APPENDIX
Nonprofit Insights Webinar presented by:
Basii Sadiq, Marketing Manager, Volunteer Match
Naomi Inman, Webinar Host, Nonprofit Consultant
Shirell Hennessy, Senior Marketing Manager, SureID
June 1, 2017

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Selected Nonprofit Survey Results
Current Landscape of Nonprofits (643 responses, Feb. 2017)
• Of nonprofits surveyed are concerned about
volunteer trustworthiness
• Have 26 or more volunteers per year
Always, often, sometimes perform a background screens
Do not verify identity
78%
57%
11%
1/3 never or rarely perform a
background screen
1/3 lack familiarity with
background screening services
3/4 of nonprofits say
background checks are not run
because they are too expensive
and inconvenient
9/10 of nonprofits pay for the
background screens
Rely on applications, interviews, and references
provided by volunteer
67%
Perform recurring background screens
32 %

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Selected Volunteer Survey Results
Current Landscape of Volunteers (2200 responses, Feb. 2017)
Volunteer at two or more organizations per year
Volunteer two or more times per month
Were not required to verify identity
60%
44%
27%
9 in 10 expressed neutral or positive
feelings about identity verification
and background screens!
8 in 10 said they were more likely to
volunteer for an organization
requiring identity verification and
background screens.
5 in 10 are interested in obtaining a
verified identity and screen to use
for multiple organizations.
Have received a background check
74%
Volunteer two or more times per year
77%

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In The News: Fraud & Embezzlement
Accounting Professional and “Volunteer Treasurer” embezzles over $30,000.
“The board plans to repair credibility by hiring a
professional accountant for the next two years
at …$300 to $400 a month.
Now, it’ll cost what would otherwise cover a
couple of student scholarships each year.”
(Source: Akron Beacon Journal March 2015)

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In The News: Fraud & Embezzlement
The Washington Post reported (Oct. 26, 2013)
• from 2008 to 2012, more than 1,000 nonprofit organizations disclosed hundreds of millions
in losses attributed to theft, fraud, embezzlement… of assets. Nonprofits and religious
organizations suffer one-sixth of all major embezzlements.
Venable LLP Nonprofit Alert
• Background checks on new employees and volunteer leaders can unearth things such as
undisclosed criminal records, prior instances of fraud, and heavy debt loads that can
make it more likely that an employee or volunteer leader might succumb to fraud…
Mondaq Report (May 12, 2017)
• Not-for-profit organizations should conduct background checks on… anyone else who
might handle cash… Keeping a would-be fraudster out of the organization is well worth
the cost of a background check.

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Today’s webinar sponsor *Includes multi-facility
SureID® is the leading provider of proven high-assurance
identity solutions for individuals, professionals and
enterprise. The SureID program combines registration,
identity authentication, biometrics, recurring background
screening, credentialing and identity management.
SureID has identity proofed and credentialed over
1.4 million employees of more than 78,000* small,
medium, and large companies actively participate in
SureID programs.
Company Overview
RAPIDGate Wins Best
Integrated System, 2014
RAPIDGate Earns
SAFETY Act
Certification, 2014
SureID Certified Edge
Wins Best Hosted /
Managed Service, 2017
SureID Earns FBI Fingerprint
Certification 2017
Founded
November 2001
Headquarters
Hillsboro, Oregon
Corporate Offices
Alexandria, Virginia
Minot, North Dakota

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Initial Screen
• Name, SSN Validation and Address History Search (7-year
development)
• National Criminal Database (NCD): Nationwide criminal search
of all 50 states, Washington D.C., Puerto Rico and Guam
• National Sex Offender Registry: Search registries of all 50 states
• Government Watch Lists: Office of Foreign Asset Controls
(OFAC), FBI Most Wanted, I.C.E., Interpol Most Wanted, etc.
• County Criminal Search: Review of County Court Records for
counties lived in the last 10 years, including verification of any
possible hits found in the NCD
• Federal Criminal Search: Search of federal court records.
Recurring Screen
• Automatic check performed quarterly
• Automatic “inactive” status upon failure
Background Screen Overview
SureID Background Screen

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Disqualifications
• SSN Fail
• Registered Sex Offender
• Open Criminal Warrant (Felony and Misdemeanor)
• Confirmed hit on Watch List
• Felony conviction in the past seven years
• Misdemeanor convictions in the past seven years
Redress Process
• Fair Credit Reporting Act (FCRA) compliant process
• Registrant receives copy of results and takes steps
to redress if something is incorrect
Disqualification Criteria

Nonprofit Insights: Stories & Solutions Shaping the Future of Volunteer Screening

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