Personal Information
Organização/Local de trabalho
Prague, The Capital, Czech Republic Czech Republic
Cargo
Strategic Business Director at Alza.cz a.s.
Setor
Telecom / Mobile
Sobre
Start-ups, Strategy, Customer Experience, Customer Care, Telco, E-business, Restructuring, Crisis management.
Marcadores
customer experience
customer care
social crm
customer relationship management
change management
business process
customer management
care-to-sales
service-to-sales
first contact resolution
customer excellence
first call resolution
customer service
customer
customer satisfaction
zakaznicka pece
socialni site
mobilkom
facebook
ufon
Ver mais
Apresentações
(6)Gostaram
(1)Introduction to Social Reading Technologies
Frederic Kaplan
•
Há 13 anos
Personal Information
Organização/Local de trabalho
Prague, The Capital, Czech Republic Czech Republic
Cargo
Strategic Business Director at Alza.cz a.s.
Setor
Telecom / Mobile
Sobre
Start-ups, Strategy, Customer Experience, Customer Care, Telco, E-business, Restructuring, Crisis management.
Marcadores
customer experience
customer care
social crm
customer relationship management
change management
business process
customer management
care-to-sales
service-to-sales
first contact resolution
customer excellence
first call resolution
customer service
customer
customer satisfaction
zakaznicka pece
socialni site
mobilkom
facebook
ufon
Ver mais