This document provides information about an excellence in business process improvement program. The program teaches participants how to ensure processes can adapt and align with technology, and achieve permanent improvements. It covers discovering process management from a strategic perspective, as well as performance and cost management. Techniques from process re-engineering and quality thinking are examined. Participants also learn how to keep process management alive and protected in their organization.

1. Ensure that processes can adapt, align processes and technology, and achieve
permanent improvements
Excellence in Business Process
Improvement
Flexible business processes will give your organisation some For whom?
breathing space, provided that you are able to insufflate a
fresh breath into them. How do you do that? By making • You have some experience of BPM.
processes adaptable, aligning them with technology and • You are an Analyst, with an ICT or business background.
continuously improving them. • You are a Process Manager or are employed by a process
management entity.
This programme will teach you how to discover process • You are actively involved in the redesign of (part of) a
management from a strategic perspective. Moreover, business process.
performance management and cost management will also • You are an Auditor, Interim Manager or Change Manager
be studied at length. As for techniques, together with you, who are required to interpret and communicate processes.
we will carefully examine the models taken from the process • You are employed in a services or production
re-engineering domain and quality thinking. Finally, you environment, in the private or public sector.
will learn how to keep your process management alive and
how to protect process management in your organisation. Added value for you and your company
• You will discover how BPM bolsters the processes and
performance.
• You will acquire a frame of reference in which to improve
business processes.
• You will apply specific techniques relating to modelling
and quality, such as UML, BPMN, Lean, 6 Sigma and
Value Stream Mapping.
• You will analyse and interpret the roles and
responsibilities in business process improvements.
• You will gain insight into process-oriented work and
process maturity.
Eye-opener
" The Excellence in Business Process Improvement
program­ e was a real eye-opener. I attended the
m
programme so that I could better align business and ICT.
I greatly benefited from the good mix of techniques,
methods and the softer aspects surrounding business
processes. In fact, I am now Programme Manager for an
Infrax-wide IT governance project. “
Bruno Bekaert – Programme Manager IT Governance, Infrax

2. Programme design Meet your faculty
You will be amazed by our keenness for practice. We combine theoretical • Prof Filip Roodhooft teaches
concepts and practical cases dealing with the analysis and improvement of Management Accounting & Control
business processes. This allows you to apply to real-life situations the techniques and is an expert in the field of cost
that you have learnt. Our faculty will put a lot of effort in developing the accounting.
programme and will ask you for your active input in the case studies and • Prof Robert Boute is an expert
discussions. It is true; you will learn not only from us, but also from other in Operations and Supply Chain
participants as you exchange experiences. Management.
• Prof Guido Dedene is an expert on
Module 1: Strategy and Performance Management Information Management. He has
a long track record on ICT Services
• Strategic objectives Management and outsourcing.
• Implementing the strategy with the balanced scorecard • Bjorn Cumps is postdoctoral
• Measuring is knowing: performance measurement and monitoring researcher in the field of Business
• Management controlling: (time-driven) activity-based costing Process Management and Enterprise
Architecture. He has ample experience
Module 2: Operational Excellence in process entities, a.o. at KBC.
• Operational performance measures PRACTICAL INFO
• Lean improvement tools
• Quality Management & 6 Sigma Dates and venues
12 days:
Module 3: Process Redesign • 16, 17 May 2013: Ghent Campus
• 19, 20, 21 June 2013: Leuven Campus
• Enterprise Architecture & Model-driven Development (UML) • 18, 19, 20 September 2013: Leuven
• SOA, TOGAF/Archimate, Business Rules Campus
• Mining and discovery techniques for process improvement • 10, 11 October 2013: Ghent Campus
Module 4: Setting Up a Process-oriented Organisation Language
English
• Growing in the process orientation of your organisation
• Roles, responsibilities and maturity Fee
• Centre for excellence in BPM: developing the roadmap for implementation € 7,995 (excl. 21% VAT)
Apply now!
Filip Roodhooft shares his knowledge on Please see Practical Info on the following
cost accounting and performance with you. page, or visit:
www.vlerick.com/bpi

3. PRACTICAL INFO
Registration Online registration: quick & easy!
Action! Register online.
Questions? Please contact:
Rian De Bruycker
Programme Advisor
T: + 32 9 210 98 84
F: + 32 9 210 97 28
rian.debruycker@vlerick.com
Reep 1
9000 Ghent, Belgium
Your certificate
If you take part in one of our programmes, you are Register online via:
entitled to a certificate from Vlerick Business School.
www.vlerick.com/mict
If you successfully complete the Advanced Management
Programme, you can join the Vlerick Alumni Network,
a worldwide network of over 16,000 alumni in more
than 100 countries. Financial benefits for you?
Cancellation • 10% discount for paying members of Vlerick Alumni
• SME portfolio: subsidies for Flemish SMEs.
Consult our cancellation conditions at: • Vlerick Social Profit Grants for organisations active in
www.vlerick.com/conditions the social profit sector.
we are here for you You’ll find more info at: www.vlerick.com/benefits
Rian De Bruycker
Programme Advisor
T: + 32 9 210 98 84
rian.debruycker@vlerick.com

4. Application form
ICT-Management &
Business Process Management
EXECUTIVE EDUCATION AND RESEARCH IN 2012-2013
ICT MANAGEMENT &
Yes, I wish to apply for the following programme(s):
BUSINESS PROCESS
MANAGEMENT
ICT Management Executive Master Class in BPM
Business Process Management Workshop Business Intelligence Workshop
Excellence in Business Process Improvement We invite for you
In addition, I wish to receive more information on the management programmes of
Vlerick Business School that I have ticked on the reverse side of this form.
ENGLISH
Name First name M F
Function
Company
Company address N° bus
Postal code City
Country
Telephone Fax
E-mail
Yes, I would like to stay up-to-date about the activities of Vlerick Business School via e-mail.
No, I do not want to receive information about the activities of Vlerick Business School via e-mail.
Home address N° bus
Postal code City
Country
Home telephone
Invoice to be addressed to:
Name First name M F
(Only fill the section below if different from company address above)
Address N° bus
Postal code City
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VAT n°
I am paying member of Vlerick Alumni and enjoy a 10% reduction on this programme
Date - - Signature
Please return this form BY FAX OR POST to:
Vlerick Business School, attn. Rian De Bruycker, Your contact details will be stored in a database of Vlerick Business School for
Reep 1, 9000 Ghent, Belgium, fax + 32 9 210 97 28 the purpose of keeping you updated on our activities. Pursuant to the Belgian
rian.debruycker@vlerick.com Law on privacy (Wet tot bescherming van de persoonlijke levenssfeer ten
opzichte van de verwerking van persoonsgegevens) of 8 December 1992 you
You can also apply online at are entitled to inspection and correction of data related to you as kept by
www.vlerick.com/mict Vlerick Business School.

5. THE Programmes of
vlerick BUSINESS school
I would like to receive information on the following programmes (please tick).
Please return your contacting details to us by fax, e-mail or post.
General Management Operations & Supply Chain Management
Advanced Management Programme E Project Management D
International Management Programme E Purchasing Management E
Middle Management Programme D Operational Excellence E
Young Management Programme D & E Executive Master Class in Supply Chain Management E
Accounting & Financial Management Entrepreneurship
Understanding Annual Reports D & E KMO Challenge D
Mastering Costs and Budgets D & E KMO Excellence D
Fundamentals of Financial Management D & E Entrepreneurship for Managers D
Strategic Cost Management E
Valuation of Companies E People Management & Leadership
Executive Master Class in Controllership E The People Manager D
Executive Master Class in Corporate Finance E Executive Decision Making D
Executive Master Class in Financial Analysis How to Improve Your Emotional Intelligence D
and Asset Management E Inspiring for Change D
Negotiating to Create Value D & E
Human Resource Management Self-mastery D
HRM with Impact D Bestsellers read for you D
Compensation & Benefits D
Executive Master Class in Human Resource Management D Strategy
Strategy in Action E
ICT & Business Process Management
ICT-Management D Executive Master Classes
Business Process Management Workshop D & E Executive Master Class in B-to-B Marketing and Sales E
Excellence in Business Process Improvement E Executive Master Class in Business Process Management E
Executive Master Class in Business Process Management E Executive Master Class in Controllership E
Business Intelligence Workshop E Executive Master Class in Corporate Finance E
Executive Master Class in Financial Analysis
Innovation Management and Asset Management E
Strategising for Innovation E Executive Master Class in Human Resource Management D
Entrepreneurial Innovation E Executive Master Class in Innovation & Entrepreneurship E
Corporate Innovation Management E Executive Master Class in Supply Chain Management E
Executive Master Class in Innovation & Entrepreneurship E
MBAs
Marketing & Sales Full-time MBA E
Introduction to Marketing Management D Executive MBA E
Retail & Trade Marketing D Executive MBA in Financial Services & Insurance E
Brand Management & Communication D
Product Management D Masters
Strategic Business-to-Business Marketing D Masters in Financial Management E
Executive Master Class in B2B Marketing and Sales E Masters in General Management E
Masters in Marketing Management E
D Programme in Dutch E Programme in English
More information on www.vlerick.com