2. What is Sales?
The process of identifying a customer, her problem,
offering a solution and collecting the payment.
It’s a process
Inputs
Outputs
Actors
Try to make it repeatable – reduce variances
3. How to sell?
•Attract the attention of the customerAttention
•Raise customer interest by demonstrating benefitsInterest
•Convince customers that the product will satisfy their needsDesire
•Lead customers towards taking action and/or purchasingAction
•Satisfy the customer so they become a repeat customerSatisfaction
4. Sales Funnel
Cold Calling
Meeting
Prospects
Prospects
Deal
To converse properly to the
customer for the first sales pitch
To find initial set of
contact to cold call
To inform/educate the
customer about the product
To close the deal and
receive the payment
5. Startup Sales Tips
Learn to hear a NO from people – better to talk to a rough person who gives
business rather than a nice person who just talk well
Never fight a customer – even if you lose an order, or he/she is angry
Don’t be shy in asking for order or money
When you do sales, you sell – be clear, don’t be a saint!
People like stories – build a story around your brand/product!
Inform your network about your company
no exceptions and but no expectations!
6. More Sales Tips
Ask your current customers for new leads
Visit trade shows and exhibition relevant to your area of business
Partner with large players
But do not waste time in waiting, keep building your customer base
Be a Speaker/Judge/Panelist at relevant events/colleges etc.
Write generic articles for print media, blogs for online media
Make at least 1 sales call every day
Treat your sales team with respect – keep them motivated
Never get tired of selling
Follow up or DIE
7. What is Marketing?
Understanding consumer’s stated and implied needs (paint points)
Satisfying them profitably
Marketing is not advertising
Customer loyalty cannot be bought
Google never advertised – they focused on a great product
Example – Myntra.com – customized gifting solutions
8. Understanding Consumer Behavior
Based on characteristics of consumers
Personal
Psychological
Social
Cultural
Rational vs Emotional
Early adopters/Laggards
Buying process
Need
Information search
Alternative evaluation
Purchase decision
Post-purchase evaluation
9. B2B Sales
Sales can be business to business (B2B) or business
to consumer (B2C)
In B2B sales, a company sells to another company
Example – ICI sells chemicals to HLL
Value proposition in B2B sales are related to either
saving or making money
Amount of money made or saved should be more
than cost of product or service
Businesses also compare the payback period for the
various products or services
11. Pricing Strategy
Cost plus method
When costs are determined with accuracy
Competitive positioning method
When competition exists with similar offering or
its tough to determine costs
Full line pricing – for a set of products
Products that save money to customers can
be priced based on payback period
Products that make money to customers
can be priced based on profits that they can
make
12. Positioning Strategy
Marketing Driven
(new use for
existing product)
Missionary approach
(technology push)
Mighty competition
(avoid)
Safe start
Existing Product New Product
ExistingMarketNewMarket
13. Advertising and PR strategy
Different channels of spreading your word
TV
Print
Out of home
Internet
Radio
How to Start?
Define the objectives
Chose the right medium
Chose the message and creative
15. Marketing Research
Helps the entrepreneur to investigate
Whether customers will buy a new product
Why existing products are not selling
Better methods of marketing existing products
Changes in customer needs
Whether there is a risk of new competitors
Primary or secondary research
Primary – based on direct questions to
consumers like surveys, FGD
Secondary – based on industry reports etc.
16. Distribution Strategy
Direct Dealers
Sell company items directly to customers
Provide display and sales support
Distributors
Sell company items to other non-direct-dealers
Provide reach and collection support
Wholesalers
Sell company items to dealers as well as customers
Work on thin margins and large volumes
Modern Trade
Large organized retailers like Big Bazaar, Reliance, More etc.
Others – Franchisees, Alliance Partners, Brand Licensees
Criteria to chose
Reach
Cost
Time
17. Digital Marketing
Search engines
Paid – by bidding on Google Adwords
Organic – natural search by customers
Banner Ads
Sponsored campaigns
Communities on social media websites
Orkut, Facebook, Twitter
Email campaigns
Examples – ixigo.com’s Facebook strategy
18. Software Marketing Tips
Close a buying process from lead to payment
Its good to have 10000 Facebook fans, but better to have 1 loyal paying customer
Involve your customer in product building, collect feedback but use your own instincts
Monitor your spends and results on a monthly basis
Study a large player and learn what they are doing
First place it, then promote it!
Don’t spend on advertising before you have something to sell
Connect your customers with their customers
Build rapport with clients
Maintain contacts and relations
Focus on training
Sales as well as production team
Internet marketing
SEO – search engine optimization
SMM – social media marketing
Email marketing
B2B portals
Events and exhibitions
Awards and associations
21. What investors look for in a Marketing plan?
Key target segments, size of each segment, growth rates
A visual representation is better
How efficiently can the consumer be reached? How quickly?
Will they stick and repeat their purchases?
What is the cost of sales?
What is the sales cycle?
Any key partnerships or alliances
How will competitors react? How will you react to their reactions?
What are the other opportunities? Is there a product roadmap?