1. Abdul Majid
Mukul Bhardwaj
Vivek Agarwal
INBM

2. CONTENTS
 Introduction
 About the company
 Allocations
 Key responsibility areas
 Learning

3. INTRODUCTION
 Internship period: 3 months, dated: 3rd Nov 2014 - 3rd Feb 2015
 Company: Spicejet Limited
 Location: Indira Gandhi Airport, New Delhi
 Deployment: Terminal 1, ground operations
 Profile: Customer service executive

4.  SpiceJet is an Indian low-cost airline. It is the country's
fourth largest airline by domestic passenger share.
 Founded: 2005
 Commenced operations: 18 May 2005; 9 years ago
 Fleet size: 33
 Destinations: 42
 Company slogan: Whatever We Do, We Do It With All
Our Heart
 Headquarters: Gurgaon, India
 Employees: 4,500
 Website: spiceJet.com
COMPANY PROFILE

5. ALLOCATIONS
 Check-in counters
 Boarding gates
 Arrivals hall
 Baggage Make-up Area(BMA)
 Bureau of Civil Aviation And Security(BCAS)

6. KEY RESPONSIBILITY AREAS
 Interactions with passengers for addressing their queries
at the check-in counters.
 Assisting the passengers for their transportation from
boarding gates to aircraft at the security hold area.
 Supervision of X-ray checking of fragile items at Baggage
Make-up Area (BMA).

7. CONT…
 Helping passengers with their loss and damage of
baggage at the Arrivals by filling up Baggage Irregularity
Report (BIR)
 Providing meals to passengers at security hold area in
case of flights getting delayed.
 Assistance in making the Aerodrome Entry Pass (AEP) at
the office of Bureau of Civil Aviation and Security
(BCAS).

8. LEARNING
 The basic operations of an airport.
 Interaction with flight passengers.
 Operations of Bureau of Civil Aviation and Security.
 The fundamental training of SKYPORT.
 The basic security learning required at the airport.