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Visa Inc.
Fiscal First Quarter 2016
Financial Results
January 28, 2016
Fiscal First Quarter 2016 Financial Results2
This presentation contains forward-looking statements within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking
statements generally are identified by words such as "estimates," “believe,“ “outlook,” "will," "continue" and other similar expressions. Examples of forward-
looking statements include, but are not limited to, statements we make about our revenue, client incentives, operating margin, tax rate, earnings per share,
free cash flow, and the growth of those items.
By their nature, forward-looking statements: (i) speak only as of the date they are made; (ii) are not statements of historical fact or guarantees of future
performance; and (iii) are subject to risks, uncertainties, assumptions or changes in circumstances that are difficult to predict or quantify. Therefore, actual
results could differ materially and adversely from our forward-looking statements due to a variety of factors, including the following:
•the impact of laws, regulations and marketplace barriers, including:
•increased regulation of fees, transaction routing, payment card practices or other aspects of the payments industry in the United States, including
new or revised regulations issued under the Dodd-Frank Wall Street Reform and Consumer Protection Act;
•increased regulation in jurisdictions outside of the United States;
•increased government support of national payments networks outside the United States; and
•increased regulation of consumer privacy, data use and security;
•developments in litigation and government enforcement, including those affecting interchange reimbursement fees, antitrust and tax;
•new lawsuits, investigations or proceedings, or changes to our potential exposure in connection with pending lawsuits, investigations or proceedings;
•economic factors, such as:
•economic fragility in the Eurozone, the United States and in other advanced and emerging markets;
•general economic, political and social conditions in mature and emerging markets globally;
•general stock market fluctuations which may impact consumer spending;
•material changes in cross-border activity, foreign exchange controls and fluctuations in currency exchange rates; and
•material changes in our financial institution clients' performance compared to our estimates;
•industry developments, such as competitive pressure, rapid technological developments and disintermediation from our payments network;
•system developments, such as:
•disruption of our transaction processing systems or the inability to process transactions efficiently;
•account data breaches or increased fraudulent or other illegal activities involving Visa-branded cards or payment products; and
•failure to maintain systems interoperability with Visa Europe;
•the transaction with Visa Europe may not be consummated on the terms currently contemplated or at all;
•Visa Europe's business may not be successfully integrated with our business or we may not achieve the anticipated benefits of the transaction;
•the costs and risks associated with the transaction with Visa Europe;
•matters arising in connection with Visa Europe’s or our efforts to comply with and satisfy applicable regulatory approvals and closing conditions relating to
the transaction;
•the loss of organizational effectiveness or key employees;
•the failure to integrate acquisitions successfully or to effectively develop new products and businesses;
•natural disasters, terrorist attacks, military or political conflicts, and public health emergencies; and
•various other factors, including those more fully described in our filings with the U.S. Securities and Exchange Commission, including our Annual Report on
Form 10−K for the year ended September 30, 2015, and our subsequent reports on Forms 10-Q and 8-K.
You should not place undue reliance on such statements. Except as required by law, we do not intend to update or revise any forward–looking
statements as a result of new information, future developments or otherwise.
Forward-Looking Statements
Fiscal First Quarter 2016 Financial Results3
Solid Fiscal First Quarter Results
Net operating revenues of $3.6 billion, up 5% over prior year
Note: See appendix for reconciliation of adjusted non-GAAP measures to the closest comparable GAAP measures.
Repurchased 25.7 million shares of class A common stock in
the open market at an average price of $78.52 per share, using
$2.0 billion of cash on hand
GAAP quarterly net income of $1.9 billion and $0.80 diluted
earnings per share
Adjusted quarterly net income of $1.7 billion and $0.69
diluted earnings per share
Fiscal First Quarter 2016 Financial Results4
Quarter ended September
Payments Volume
US$ in billions, nominal, except percentages
INTL
584
INTL
572
INTL
457
INTL
456
INTL 127 INTL 116
U.S.
632
U.S.
693
U.S.
313
U.S.
345
U.S.
319
U.S.
349
1,216
1,265
770 800
446 465
INTL = International
Total Visa Inc. Credit Debit
YOY Change
(constant) 12% 13% 10%
YOY Change
(nominal)
4% 4%4%
Note: On occasion, previously submitted volume information may be updated to reflect revised client submissions or other adjustments. Prior
period updates are not material. Figures may not recalculate exactly due to rounding. Percentage changes are calculated based on unrounded
numbers. Constant dollar growth rates exclude the impact of foreign currency fluctuations against the U.S. dollar in measuring performance.
2014
2015
Fiscal First Quarter 2016 Financial Results5
Quarter ended December
Payments Volume
US$ in billions, nominal, except percentages
YOY Change
(constant)
11% 12% 11%
YOY Change
(nominal) 4% 6%5%
Note: Current quarter payments volume and other select metrics are provided in the operational performance data supplement in the press release
to provide more recent operating data. Service revenues continue to be recognized based on payments volume in the prior quarter. On occasion,
reported payments volume information may be updated to reflect revised client submissions or other adjustments. Prior period updates are not
material. Figures may not recalculate exactly due to rounding. Percentage changes are calculated based on unrounded numbers. Constant dollar
growth rates exclude the impact of foreign currency fluctuations against the U.S. dollar in measuring performance.
INTL
420
INTL
457
INTL 109 INTL 127
U.S.
575
U.S.
631
U.S.
277
U.S.
313
U.S.
298
U.S.
319
INTL
594
INTL
592 INTL
467
INTL
470
INTL 126 INTL 122
U.S.
651
U.S.
713
U.S.
327
U.S.
358
U.S.
324
U.S.
355
1,245 1,305
795 827
450 477
INTL = International
Total Visa Inc. Credit Debit
2014
2015
Fiscal First Quarter 2016 Financial Results6
Quarter ended December
Transactions
in millions, except percentages
Note: Total transactions represent payments and cash transactions as reported by Visa clients on their operating certificates. On occasion,
previously submitted transaction information may be updated to reflect revised client submissions or other adjustments. Prior period updates are
not material. Figures may not recalculate exactly due to rounding. Percentage changes are calculated based on unrounded numbers. Processed
transactions represent transactions involving Visa, Visa Electron, Interlink and PLUS cards processed on Visa’s networks.
Credit
38%
YOY Change 12% 8%
Debit
62%
Credit
38%
62%
Debit
62%
Debit
38%
Credit
38%
Credit
25,994
29,047
17,599
18,986
Processed TransactionsTotal Transactions
2014
2015
Fiscal First Quarter 2016 Financial Results7
Quarter ended September
Total Cards
in millions, except percentages
2,340
849
1,491
2,459
887
1,572
Visa Inc. Credit Debit
Note: The data presented is based on results reported quarterly by Visa clients on their operating certificates. Estimates may be utilized if data is
unavailable. On occasion, previously submitted card information may be updated to reflect revised client submissions or other adjustments. Prior
period updates are not material. Figures may not recalculate exactly due to rounding. Percentage changes are calculated based on unrounded
numbers.
YOY Change 5% 5%5%
2014
2015
Fiscal First Quarter 2016 Financial Results8
4,095
(713)
3,382
4,353
(788)
3,565
Gross Revenues Client
Incentives
Net Operating
Revenues
Fiscal 2015
Fiscal 2016
Revenue – Q1 2016
US$ in millions, except percentages
Note: Figures may not recalculate exactly due to rounding. Percentages are calculated based on unrounded numbers.
YOY
Change 10% 5%6%
Fiscal 2016 % of
Gross Revenues 18% 82%
Fiscal First Quarter 2016 Financial Results9
Revenue Detail – Q1 2016
US$ in millions, except percentages
Note: Figures may not recalculate exactly due to rounding. Percentage changes are calculated based on unrounded numbers.
1,538
1,383
970
204
1,645
1,479
1,031
198
Service Revenues Data Processing
Revenues
International
Transaction Revenues
Other Revenues
Fiscal 2015
Fiscal 2016
YOY
Change 7% 6%7% (3%)
Fiscal First Quarter 2016 Financial Results10
Operating Margin – Q1 2016
US$ in millions, except percentages
Note: Operating margin is calculated as operating income divided by net operating revenues. Figures may not recalculate exactly due to rounding.
Percentages are calculated based on unrounded numbers.
3,382
1,144
2,238
3,565
1,169
2,396
Net Operating
Revenues
Total Operating
Expenses
Operating
Income
Fiscal 2015
Fiscal 2016
YOY
Change 2% 7%5% 1 ppt
66% 67%
Operating
Margin
Fiscal First Quarter 2016 Financial Results11
Operating Expenses – Q1 2016
US$ in millions, except percentages
Note: Figures may not recalculate exactly due to rounding. Percentage changes are calculated based on unrounded numbers.
509
205
114
70
120 126
499
194
128
72
120
156
Personnel Marketing Network &
Processing
Professional
Fees
Depreciation &
Amortization
General &
Administrative
Fiscal 2015
Fiscal 2016
YOY
Change 12% 2%(2%) 24%(1%)(5%)
Fiscal First Quarter 2016 Financial Results12
Other Financial Results
• Cash, cash equivalents and available-for-sale investment securities of $24.8
billion at the end of the fiscal first quarter
• Free cash flow of $1.9 billion for the fiscal first quarter
• Capital expenditures of $126 million during the fiscal first quarter
• Issued $16.0 billion of fixed-rate senior notes
Fiscal First Quarter 2016 Financial Results13
Financial Metrics for Fiscal Year 2016
• Constant dollar revenue growth of high single-digit
to low double-digit range
• Negative 3 ppts foreign currency impact
Annual net revenue growth
• 17.5% - 18.5% range
Client incentives as % of
gross revenues
• Mid 60sAnnual operating margin
• Low 30sAdjusted effective tax rate
• Constant dollar EPS growth of low-end of mid-teens
range
• Negative 4 ppts foreign currency impact
Annual adjusted diluted class
A common stock earnings per
share growth
• About $7 billionAnnual free cash flow
Note: The financial outlook for fiscal full-year 2016 does not include any impact from the Visa Europe transaction, including interest expense from the
$16.0 billion issuance of fixed-rate senior notes of about $125 million per quarter.
Appendix
Fiscal First Quarter 2016 Financial Results15
Reconciliation of Non-GAAP Financial Results
US$ in millions, except percentages and per share data
Net Income
Effective Income Tax
Rate
(1)
Diluted Earnings per
Share
(1)
As reported 1,941$ 26% 0.80$
Revaluation of Visa Europe put option (255) 3% (0.10)
As adjusted 1,686$ 29% 0.69$
Diluted weighted-average shares outstanding, as reported 2,430
(1)
Figures in the table may not recalculate exactly due to rounding. Effective income tax rate and diluted earnings per share figures are calculated based on
unrounded numbers.
During the first quarter of fiscal 2016, we recorded a decrease of $255 million in the fair value of the Visa Europe put option, resulting in the recognition of non-cash,
non-operating income that we do not believe is indicative of our operating performance. As such, we believe the presentation of adjusted financial results provides a
clearer understanding of our operating performance for the current period presented. This amount is not subject to income tax and therefore has no impact on our
reported income tax provision. There was no comparable adjustment recorded for the three months ended December 31, 2014. Adjusted net income, effective income
tax rate and diluted earnings per share are non-GAAP financial measures and should not be relied upon as substitutes for measures calculated in accordance with U.S.
GAAP. The following table reconciles our as-reported net income, effective income tax rate and diluted earnings per share, which are calculated in accordance with U.S.
GAAP, to our respective non-GAAP adjusted financial measures for the three months ended December 31, 2015:
Three Months Ended December 31, 2015
A-1
Fiscal First Quarter 2016 Financial Results16
Calculation of Free Cash Flow
US$ in millions
Additions (+) /
Reductions (-) to
Net income
Net income (as reported)
(1)
1,941
Capital Assets + Depreciation and amortization 120
- Capital expenditures (126)
(6)
Litigation + Litigation provision —
- Settlement payments (12)
+ Settlement payments funded by litigation escrow 11
(1)
Share-based Compensation + Share-based compensation 39
Pension + Pension expense 1
- Pension contribution (2)
(1)
Taxes + Income tax provision 698
- Income taxes paid
(2)
(79)
619
Visa Europe Put Option - Fair value adjustment (255)
Changes in Working Capital +/- Changes in other working capital accounts (3)
(420)
Total Free Cash Flow 1,916
Three Months Ended
December 31, 2015
A-2
(1) Reported net income includes interest expense of $24 million recognized in the first quarter of fiscal 2016.
(2) The majority of estimated tax payments related to the fiscal first quarter are paid in the fiscal second quarter.
(3) Includes changes in client incentives, trade receivable/payable, settlement receivable/payable and personnel incentives.

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Visa inc. q1 2016 financial results conference call presentation

  • 1. Visa Inc. Fiscal First Quarter 2016 Financial Results January 28, 2016
  • 2. Fiscal First Quarter 2016 Financial Results2 This presentation contains forward-looking statements within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are identified by words such as "estimates," “believe,“ “outlook,” "will," "continue" and other similar expressions. Examples of forward- looking statements include, but are not limited to, statements we make about our revenue, client incentives, operating margin, tax rate, earnings per share, free cash flow, and the growth of those items. By their nature, forward-looking statements: (i) speak only as of the date they are made; (ii) are not statements of historical fact or guarantees of future performance; and (iii) are subject to risks, uncertainties, assumptions or changes in circumstances that are difficult to predict or quantify. Therefore, actual results could differ materially and adversely from our forward-looking statements due to a variety of factors, including the following: •the impact of laws, regulations and marketplace barriers, including: •increased regulation of fees, transaction routing, payment card practices or other aspects of the payments industry in the United States, including new or revised regulations issued under the Dodd-Frank Wall Street Reform and Consumer Protection Act; •increased regulation in jurisdictions outside of the United States; •increased government support of national payments networks outside the United States; and •increased regulation of consumer privacy, data use and security; •developments in litigation and government enforcement, including those affecting interchange reimbursement fees, antitrust and tax; •new lawsuits, investigations or proceedings, or changes to our potential exposure in connection with pending lawsuits, investigations or proceedings; •economic factors, such as: •economic fragility in the Eurozone, the United States and in other advanced and emerging markets; •general economic, political and social conditions in mature and emerging markets globally; •general stock market fluctuations which may impact consumer spending; •material changes in cross-border activity, foreign exchange controls and fluctuations in currency exchange rates; and •material changes in our financial institution clients' performance compared to our estimates; •industry developments, such as competitive pressure, rapid technological developments and disintermediation from our payments network; •system developments, such as: •disruption of our transaction processing systems or the inability to process transactions efficiently; •account data breaches or increased fraudulent or other illegal activities involving Visa-branded cards or payment products; and •failure to maintain systems interoperability with Visa Europe; •the transaction with Visa Europe may not be consummated on the terms currently contemplated or at all; •Visa Europe's business may not be successfully integrated with our business or we may not achieve the anticipated benefits of the transaction; •the costs and risks associated with the transaction with Visa Europe; •matters arising in connection with Visa Europe’s or our efforts to comply with and satisfy applicable regulatory approvals and closing conditions relating to the transaction; •the loss of organizational effectiveness or key employees; •the failure to integrate acquisitions successfully or to effectively develop new products and businesses; •natural disasters, terrorist attacks, military or political conflicts, and public health emergencies; and •various other factors, including those more fully described in our filings with the U.S. Securities and Exchange Commission, including our Annual Report on Form 10−K for the year ended September 30, 2015, and our subsequent reports on Forms 10-Q and 8-K. You should not place undue reliance on such statements. Except as required by law, we do not intend to update or revise any forward–looking statements as a result of new information, future developments or otherwise. Forward-Looking Statements
  • 3. Fiscal First Quarter 2016 Financial Results3 Solid Fiscal First Quarter Results Net operating revenues of $3.6 billion, up 5% over prior year Note: See appendix for reconciliation of adjusted non-GAAP measures to the closest comparable GAAP measures. Repurchased 25.7 million shares of class A common stock in the open market at an average price of $78.52 per share, using $2.0 billion of cash on hand GAAP quarterly net income of $1.9 billion and $0.80 diluted earnings per share Adjusted quarterly net income of $1.7 billion and $0.69 diluted earnings per share
  • 4. Fiscal First Quarter 2016 Financial Results4 Quarter ended September Payments Volume US$ in billions, nominal, except percentages INTL 584 INTL 572 INTL 457 INTL 456 INTL 127 INTL 116 U.S. 632 U.S. 693 U.S. 313 U.S. 345 U.S. 319 U.S. 349 1,216 1,265 770 800 446 465 INTL = International Total Visa Inc. Credit Debit YOY Change (constant) 12% 13% 10% YOY Change (nominal) 4% 4%4% Note: On occasion, previously submitted volume information may be updated to reflect revised client submissions or other adjustments. Prior period updates are not material. Figures may not recalculate exactly due to rounding. Percentage changes are calculated based on unrounded numbers. Constant dollar growth rates exclude the impact of foreign currency fluctuations against the U.S. dollar in measuring performance. 2014 2015
  • 5. Fiscal First Quarter 2016 Financial Results5 Quarter ended December Payments Volume US$ in billions, nominal, except percentages YOY Change (constant) 11% 12% 11% YOY Change (nominal) 4% 6%5% Note: Current quarter payments volume and other select metrics are provided in the operational performance data supplement in the press release to provide more recent operating data. Service revenues continue to be recognized based on payments volume in the prior quarter. On occasion, reported payments volume information may be updated to reflect revised client submissions or other adjustments. Prior period updates are not material. Figures may not recalculate exactly due to rounding. Percentage changes are calculated based on unrounded numbers. Constant dollar growth rates exclude the impact of foreign currency fluctuations against the U.S. dollar in measuring performance. INTL 420 INTL 457 INTL 109 INTL 127 U.S. 575 U.S. 631 U.S. 277 U.S. 313 U.S. 298 U.S. 319 INTL 594 INTL 592 INTL 467 INTL 470 INTL 126 INTL 122 U.S. 651 U.S. 713 U.S. 327 U.S. 358 U.S. 324 U.S. 355 1,245 1,305 795 827 450 477 INTL = International Total Visa Inc. Credit Debit 2014 2015
  • 6. Fiscal First Quarter 2016 Financial Results6 Quarter ended December Transactions in millions, except percentages Note: Total transactions represent payments and cash transactions as reported by Visa clients on their operating certificates. On occasion, previously submitted transaction information may be updated to reflect revised client submissions or other adjustments. Prior period updates are not material. Figures may not recalculate exactly due to rounding. Percentage changes are calculated based on unrounded numbers. Processed transactions represent transactions involving Visa, Visa Electron, Interlink and PLUS cards processed on Visa’s networks. Credit 38% YOY Change 12% 8% Debit 62% Credit 38% 62% Debit 62% Debit 38% Credit 38% Credit 25,994 29,047 17,599 18,986 Processed TransactionsTotal Transactions 2014 2015
  • 7. Fiscal First Quarter 2016 Financial Results7 Quarter ended September Total Cards in millions, except percentages 2,340 849 1,491 2,459 887 1,572 Visa Inc. Credit Debit Note: The data presented is based on results reported quarterly by Visa clients on their operating certificates. Estimates may be utilized if data is unavailable. On occasion, previously submitted card information may be updated to reflect revised client submissions or other adjustments. Prior period updates are not material. Figures may not recalculate exactly due to rounding. Percentage changes are calculated based on unrounded numbers. YOY Change 5% 5%5% 2014 2015
  • 8. Fiscal First Quarter 2016 Financial Results8 4,095 (713) 3,382 4,353 (788) 3,565 Gross Revenues Client Incentives Net Operating Revenues Fiscal 2015 Fiscal 2016 Revenue – Q1 2016 US$ in millions, except percentages Note: Figures may not recalculate exactly due to rounding. Percentages are calculated based on unrounded numbers. YOY Change 10% 5%6% Fiscal 2016 % of Gross Revenues 18% 82%
  • 9. Fiscal First Quarter 2016 Financial Results9 Revenue Detail – Q1 2016 US$ in millions, except percentages Note: Figures may not recalculate exactly due to rounding. Percentage changes are calculated based on unrounded numbers. 1,538 1,383 970 204 1,645 1,479 1,031 198 Service Revenues Data Processing Revenues International Transaction Revenues Other Revenues Fiscal 2015 Fiscal 2016 YOY Change 7% 6%7% (3%)
  • 10. Fiscal First Quarter 2016 Financial Results10 Operating Margin – Q1 2016 US$ in millions, except percentages Note: Operating margin is calculated as operating income divided by net operating revenues. Figures may not recalculate exactly due to rounding. Percentages are calculated based on unrounded numbers. 3,382 1,144 2,238 3,565 1,169 2,396 Net Operating Revenues Total Operating Expenses Operating Income Fiscal 2015 Fiscal 2016 YOY Change 2% 7%5% 1 ppt 66% 67% Operating Margin
  • 11. Fiscal First Quarter 2016 Financial Results11 Operating Expenses – Q1 2016 US$ in millions, except percentages Note: Figures may not recalculate exactly due to rounding. Percentage changes are calculated based on unrounded numbers. 509 205 114 70 120 126 499 194 128 72 120 156 Personnel Marketing Network & Processing Professional Fees Depreciation & Amortization General & Administrative Fiscal 2015 Fiscal 2016 YOY Change 12% 2%(2%) 24%(1%)(5%)
  • 12. Fiscal First Quarter 2016 Financial Results12 Other Financial Results • Cash, cash equivalents and available-for-sale investment securities of $24.8 billion at the end of the fiscal first quarter • Free cash flow of $1.9 billion for the fiscal first quarter • Capital expenditures of $126 million during the fiscal first quarter • Issued $16.0 billion of fixed-rate senior notes
  • 13. Fiscal First Quarter 2016 Financial Results13 Financial Metrics for Fiscal Year 2016 • Constant dollar revenue growth of high single-digit to low double-digit range • Negative 3 ppts foreign currency impact Annual net revenue growth • 17.5% - 18.5% range Client incentives as % of gross revenues • Mid 60sAnnual operating margin • Low 30sAdjusted effective tax rate • Constant dollar EPS growth of low-end of mid-teens range • Negative 4 ppts foreign currency impact Annual adjusted diluted class A common stock earnings per share growth • About $7 billionAnnual free cash flow Note: The financial outlook for fiscal full-year 2016 does not include any impact from the Visa Europe transaction, including interest expense from the $16.0 billion issuance of fixed-rate senior notes of about $125 million per quarter.
  • 15. Fiscal First Quarter 2016 Financial Results15 Reconciliation of Non-GAAP Financial Results US$ in millions, except percentages and per share data Net Income Effective Income Tax Rate (1) Diluted Earnings per Share (1) As reported 1,941$ 26% 0.80$ Revaluation of Visa Europe put option (255) 3% (0.10) As adjusted 1,686$ 29% 0.69$ Diluted weighted-average shares outstanding, as reported 2,430 (1) Figures in the table may not recalculate exactly due to rounding. Effective income tax rate and diluted earnings per share figures are calculated based on unrounded numbers. During the first quarter of fiscal 2016, we recorded a decrease of $255 million in the fair value of the Visa Europe put option, resulting in the recognition of non-cash, non-operating income that we do not believe is indicative of our operating performance. As such, we believe the presentation of adjusted financial results provides a clearer understanding of our operating performance for the current period presented. This amount is not subject to income tax and therefore has no impact on our reported income tax provision. There was no comparable adjustment recorded for the three months ended December 31, 2014. Adjusted net income, effective income tax rate and diluted earnings per share are non-GAAP financial measures and should not be relied upon as substitutes for measures calculated in accordance with U.S. GAAP. The following table reconciles our as-reported net income, effective income tax rate and diluted earnings per share, which are calculated in accordance with U.S. GAAP, to our respective non-GAAP adjusted financial measures for the three months ended December 31, 2015: Three Months Ended December 31, 2015 A-1
  • 16. Fiscal First Quarter 2016 Financial Results16 Calculation of Free Cash Flow US$ in millions Additions (+) / Reductions (-) to Net income Net income (as reported) (1) 1,941 Capital Assets + Depreciation and amortization 120 - Capital expenditures (126) (6) Litigation + Litigation provision — - Settlement payments (12) + Settlement payments funded by litigation escrow 11 (1) Share-based Compensation + Share-based compensation 39 Pension + Pension expense 1 - Pension contribution (2) (1) Taxes + Income tax provision 698 - Income taxes paid (2) (79) 619 Visa Europe Put Option - Fair value adjustment (255) Changes in Working Capital +/- Changes in other working capital accounts (3) (420) Total Free Cash Flow 1,916 Three Months Ended December 31, 2015 A-2 (1) Reported net income includes interest expense of $24 million recognized in the first quarter of fiscal 2016. (2) The majority of estimated tax payments related to the fiscal first quarter are paid in the fiscal second quarter. (3) Includes changes in client incentives, trade receivable/payable, settlement receivable/payable and personnel incentives.