Virtual Technician Disaster Recovery presentation for Service providers.

1. www.yourcompany.com
Learn About Disaster Recovery
via Offsite Backup.
How Does It Work?
What Is The Opportunity For You?
www.Vigilix.com

2. www.yourcompany.com
Why Offsite Backup?
Industry Statistics
• Only 35% of SMBs have a
comprehensive disaster recovery
plan in place.
– Gartner
• Over 40% of businesses never re-
open following a disaster.
– Of the remaining companies, at least
25% will close within 2 years.
– The U.S. Department of Labor
• Over 60% of businesses
confronted by a major disaster
close within two years.
– Association of Records Managers and
Administrators.

3. www.yourcompany.com
Why Offsite Backup?
Huge Market Potential
• Online backup has become
essential for:
– Value Added Resellers
– System Integrators
– IT consultants
• Businesses of all sizes and natures
need to back up their critical
business data
• Not many businesses have
deployed a viable backup solution

4. www.yourcompany.com
Why Offsite Backup?
Huge Market Potential
• The worldwide data protection and
recovery market:
– $58 million in 2006
– and will surge to $200 million by 2011
– Source: IDC
• “Always on” broadband connection

5. www.yourcompany.com
It’s About the Data
Data loss makes a business suffer
Business data goes hand in hand with
business operations. The loss of such data,
or even their temporary inaccessibility, may
threaten hard-earned competitive position.
Companies without proactive backup and
recovery policies are likely to be OUT OF
BUSINESS within 2 years of a major disaster.
Loss of business data may ruin your
company’s reputation, and may lead to
expensive litigation.
Interrupts business continuity*.
*This is key and we will address this a little later.

6. www.yourcompany.com
Why Offsite Backup?
Data Loss is Expensive
• 2 major causes of data loss = 76% of all Incidents
Unreliable
Hard-drives
User Error!

7. www.yourcompany.com
It’s About the Data
Data loss makes a business suffer
Servers can be replaced – quickly
and (relatively cheaply) – with another
server or an interim server until a
duplicate device can be configured.
ISP or broad band providers can be
replaced.
Manual activities can replace some of
the automated process.

8. www.yourcompany.com
It’s About the Data
Data loss makes a business suffer
Data Under Attack !
Erased / Corrupt / Viruses / Stolen
Data is the most difficult item to
“replace” – there is no substitute, you
either have it or you don’t.
How much can a company lose?

9. www.yourcompany.com
Data Loss is Expensive
Your Customers data is worth
$10,000/MB
– Various studies quantified that:
• 1MB of data is worth approximately
@$10,000
• Re-building just 20MB of lost data
could cost more than $17,000 and
nearly three weeks to re-build

10. www.yourcompany.com
Data Loss is Expensive
• A single leaked record
may cost you $180 to
rectify
• Retrieval of data from
a crashed hard drive
can cost you a fortune,
and there is
NO GUARANTEE of
success!

11. www.yourcompany.com
What is the Price / Cost?
Cost of
Disruption
Cost to
Recover
The cost of downtime is an increasing function of time.

12. www.yourcompany.com
How Much Is It Worth?
Estimating the Financial Risk
R$ = P x C x T
R$ = financial risk
P = probability of disaster
C= cost of downtime (productivity & revenue)
T = time the system is expected to be down

13. www.yourcompany.com
How Much Is It Worth?
Estimating the Financial Risk
R$ = P x C x T
Probability (P) = 20%
Cost (C) = $20,000/day
Time (T) = 7 days
Risk (R) = $28,000 Risk Every Year

14. www.yourcompany.com
Conventional Approaches to
Backup Are Not Good Enough!
Expensive offsite storage of
High failure rates during
tape library
restoration
Reduced flexibility for backup
Slow read / write speed
caused by fixed capacity per
backup media
Difficulty in detecting problems of
backup before performing
Increased likelihood of
restoration
occurrence of negligence-
induced problems (e.g. lost or
High maintenance cost
misplaced data)

15. www.yourcompany.com
Understand Your Customer’s
Concerns
• Is it safe to backup via Internet?
– Yes, Is your current backup:
– 256/128-bit encrypted and compressed
– Uploaded Offsite via secure SSL channel
– Encryption and decryption only done on client’s
machine with their password
– Password is not transmitted during uploading
and downloading

16. www.yourcompany.com
What To Look For?
The Backup Process
•Seed load and in-file delta technologies
enable backup of a large volume of data to be
completed in a very short period of time.
•Seed load allows backup of the large volume
of data to a local hard drive.
•In-file delta technology, the original file is
required to be backed up once only, i.e. in the
first backup job.
•Subsequently, only the changes within the file
made since the previous backup are
necessary to be backed up.

17. www.yourcompany.com
What To Look For?
The Backup Process Original File
• Compare the last
updated file with
previous one.
COMPARE
• Extracting the
differences.
• Compress, encrypt
then backup Offsite. Generated Delta File
File with Changes

18. www.yourcompany.com
What To Look For?
Security
• Much safer than the old ways
– Critical data is encrypted, compressed, and then
uploaded to the Offsite servers via SSL,
guaranteeing security.
– It requires no hands on intervention, thus
eliminating human error.
– The robust design guarantees an extremely high
rate of successful restoration.

19. www.yourcompany.com
What To Look For?
Convenience
• Do more while spending less
– No more tapes, tape drives, head cleaners, or licensing
to finance.
– Your data is protected from fire, vandalism, terrorist
attacks, war, natural disasters, etc.
– Recovering lost data is easier, more reliable, and less
expensive as well.
• Easy to manage
– No technical knowledge or training is required
– Installation is easy to follow with wizard guidance and
intuitive user interface.

20. www.yourcompany.com
What To Look For?
Features
• Other benefits:
– Complete protection even when files are opened
– Easy monitoring with extensive backup status reports
– Auto back up at your desirable time
– Restore to any version of backed up files
– Run any application before or after the backup job
– Auto upgrade your software without human
intervention
– Backup individual emails

21. www.yourcompany.com
What To Look For?
Features
• Backup scheduler and reminder
– Back up at a specific time, at multiple times per day, and before
Windows is shut down.
• Open file backup
– Backup files even when you are working on it.
• Encryption and compression
– 128 bit TwoFish / Trible DES / AES encryption
– Upload backup data through SSL channel
– Up to 80 % compression
• Customizable retention policy
– Keep deleted backups to prevent human error deletion

22. www.yourcompany.com
What To Look For?
Features
• Web access
– Makes the backup account act like a online briefcase
– Download backups without client application
• Command line tools
– Run any application before or after backup job
• Backup filter
– Include or exclude files to be backed up
• Local backup
– Able to backup to local hard disk or external hard disk
• Backup reports
– Easy monitoring with extensive backup status reports

23. www.yourcompany.com
What To Look For?
Product Compatibility
• Supports Critical Business Applications
– MS Exchange server 2000 / 2003 / 2007
– MS Exchange server (individual mail)
– MS SQL Server 7.0 / 2000 / 2005
– Oracle Database 8i, 9i and 10g
– Lotus Domino Server 5.0 or above
– MySQL Server 3.2.4 or above

24. www.yourcompany.com
What To Look For?
Product Compatibility
Is it compatible with different operating
•
systems and databases?

25. www.yourcompany.com
Competition
• Old Way
– Tape Backup, Local/Network Hard Drive, CD/DVD
• Consumer Grade Backup
– Inexpensive, but at what cost?
– Mozy, Carbonite, Backup.com
• Business Grade Backup
– Too Expensive & Inflexible
– Iron Mountain, LiveVault, Evault

26. www.yourcompany.com
What to look for in your
Online Backup Provider
• Mirrored SAS70 Certified Data Centers
• Broad Application & OS Support
• Unlimited Versioning
• Central Management of All Systems
– Self-Service Restore Option for customers
• Professional Sales Assistance
• Unlimited Capacity with No Capital Costs

27. www.yourcompany.com
What to look for in your
Online Backup Provider
• Professional Technical Support
• Expansion and Automation capabilities - Full API
– Integrate w/ your billing, ticketing, or operations systems
• Tools to help you save Time
– Don't spend all your time on every account
– Quick Ship / Seed Load of Data
• DR Capabilities
– Full System Backup & Restore
– Automatic Disaster Recovery Option on Product Roadmap

28. www.yourcompany.com
Your Opportunity
As an online backup service provider
o New revenue stream
o Increase customers loyalty
o Low investment, high return
o Branded software
o Branded marketing materials
o Professional technical and
marketing support

29. www.yourcompany.com
Your Opportunity
As a Value Added Reseller
o Ideal for the businesses with
high concerns about security
o Target businesses of all sizes
o Increase service coverage
o Low investment, high return
o Huge potential market
o Receive Free marketing tools
o Receive professional technical
and marketing support

30. www.yourcompany.com
Make Money
• Bundle with Maintenance Packages
– Win more deals w/ higher value by bundling
– Save time & labor costs of other solutions
– Base amount Creates Up-sell opportunities
– Install, Monitor, & Remediation Packages
• Additional managed services
– Monitoring
– Remote Control

31. www.yourcompany.com
Make Money
• Free Trial
– Automatic Install & Configuration
– Quick Download, Install
– Let them try it & they’ll never give
it up
– Follow-up and Convert
• Version History = Subscriber Lock-in

32. www.yourcompany.com
How To Keep Making Money
• Keep existing Customers
– Strengthen bonds with existing
Customers
• Up-sell existing Customers
– Additional Revenue &
Touch Point
• Attract New Customers
– New Offering
• Grow your Business in a Down
Economy

33. www.yourcompany.com
Questions?
Please submit questions using the Chat
capabilities on your console.

34. www.yourcompany.com
Nobody Makes it Easier...
• Virtual Technician makes Online Backup
easy to:
– Deploy & Configure
– Monitor & Maintain
– Restore & Recover
• Virtual Technician Helps you:
– Attract New Clients
– Retain and Upsell Existing Clients
– Make more money

35. www.yourcompany.com
There’s A Better Way…
We appreciate your time!
If you have any questions please contact us
at:
Bradley.Smith@Vigilix.com
866-576-2839 x 14
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