SlideShare uma empresa Scribd logo

Top 10 Learning Questions on Customer Value

•
•
V
victorialoreliemtan

Chapter 5 Kotler: Creating Customer Value, Satisfaction & Loyalty

EducaçãoNegócios
1 de 23
TOP 10 Learning Questions for Victoria Lorelie M. Tan May 21, 2010 Chapter 5: Creating Customer Value, Satisfaction and Loyalty
1. Product and Service Quality means the ability to satisfy _____? ,[object Object],[object Object],[object Object],[object Object],[object Object]
2. Customer satisfaction will depend on experience vs. _____? ,[object Object],[object Object],[object Object],[object Object],[object Object]
3. The ff are used in Customer Perceived Value except: ,[object Object],[object Object],[object Object],[object Object],[object Object],Create 2 “Except” questions
4. The ff are steps in Customer Value Analysis except; ,[object Object],[object Object],[object Object],[object Object],[object Object]
5. Which of the following is true? ,[object Object],[object Object],[object Object],[object Object],[object Object]
6. Which of the following is false relating to Customer Profitability ? ,[object Object],[object Object],[object Object],[object Object],[object Object]
7. Doctors curing a patient is an example of ,[object Object],[object Object],[object Object],[object Object],[object Object]
8. Comparing branded Medicines vs Generics is best example of ? ,[object Object],[object Object],[object Object],[object Object],[object Object]
9. Hmo membership cards are example of : ,[object Object],[object Object],[object Object],[object Object],[object Object]
10. Hospital patient record is an example of : ,[object Object],[object Object],[object Object],[object Object],[object Object]
TOP 10 Learning Answers for: Victoria Lorelie M. Tan May 21, 2010 Chapter 5: Creating Customer Value, Satisfaction and Loyalty
1. Product and Service Quality means the ability to satisfy _____? ,[object Object],[object Object],[object Object],[object Object],[object Object]
2. Customer satisfaction will depend on experience vs. _____? ,[object Object],[object Object],[object Object],[object Object],[object Object]
3. The ff are used in Customer Perceived Value except: ,[object Object],[object Object],[object Object],[object Object],[object Object],Create 2 “Except” questions
4. The ff are steps in Customer Value Analysis except; ,[object Object],[object Object],[object Object],[object Object],[object Object]
5. Which of the following is true? ,[object Object],[object Object],[object Object],[object Object],[object Object]
6. Which of the following is false relating to Customer Profitability ? ,[object Object],[object Object],[object Object],[object Object],[object Object]
7. Doctors curing a patient is an example of ,[object Object],[object Object],[object Object],[object Object],[object Object]
8. Comparing branded Medicines vs Generics is best example of ? ,[object Object],[object Object],[object Object],[object Object],[object Object]
9. Hmo membership cards are example of : ,[object Object],[object Object],[object Object],[object Object],[object Object]
10. Hospital patient record is an example of : ,[object Object],[object Object],[object Object],[object Object],[object Object]
TOP 10 Learning Questions for Victoria Lorelie M. Tan May 21, 2010 Chapter 5: Creating Customer Value, Satisfaction and Loyalty

Recomendados

An Evaluative Analysis of Retail Chains of the 21st Century
An Evaluative Analysis of Retail Chains of the 21st CenturyAn Evaluative Analysis of Retail Chains of the 21st Century
An Evaluative Analysis of Retail Chains of the 21st CenturyApotful
 
Effect of the impact of customer loyalty on marketing performance of business...
Effect of the impact of customer loyalty on marketing performance of business...Effect of the impact of customer loyalty on marketing performance of business...
Effect of the impact of customer loyalty on marketing performance of business...Alexander Decker
 
"Differentiating the generics in emerging markets"
"Differentiating the generics in emerging markets""Differentiating the generics in emerging markets"
"Differentiating the generics in emerging markets"Ferudun Kandemir
 
2013-06 Do Your Channels Work Together
2013-06 Do Your Channels Work Together2013-06 Do Your Channels Work Together
2013-06 Do Your Channels Work Togetherimagine.GO
 
Effective E Detailing
Effective E DetailingEffective E Detailing
Effective E Detailingayyosama
 
Pharma sales and marketing - today and tomorrow - mukesh agrawal
Pharma sales and marketing - today and tomorrow - mukesh agrawalPharma sales and marketing - today and tomorrow - mukesh agrawal
Pharma sales and marketing - today and tomorrow - mukesh agrawalMukesh Agrawal
 
Why Quality is so Important ??
Why Quality is so Important ??Why Quality is so Important ??
Why Quality is so Important ??Abhishek swaroop
 
Chapter 1 intro to marketing
Chapter 1 intro to marketingChapter 1 intro to marketing
Chapter 1 intro to marketingVirginia Commonwealth University School of Pharmacy
 

Recomendados

An Evaluative Analysis of Retail Chains of the 21st Century
An Evaluative Analysis of Retail Chains of the 21st CenturyAn Evaluative Analysis of Retail Chains of the 21st Century
An Evaluative Analysis of Retail Chains of the 21st CenturyApotful
 
Effect of the impact of customer loyalty on marketing performance of business...
Effect of the impact of customer loyalty on marketing performance of business...Effect of the impact of customer loyalty on marketing performance of business...
Effect of the impact of customer loyalty on marketing performance of business...Alexander Decker
 
"Differentiating the generics in emerging markets"
"Differentiating the generics in emerging markets""Differentiating the generics in emerging markets"
"Differentiating the generics in emerging markets"Ferudun Kandemir
 
2013-06 Do Your Channels Work Together
2013-06 Do Your Channels Work Together2013-06 Do Your Channels Work Together
2013-06 Do Your Channels Work Togetherimagine.GO
 
Effective E Detailing
Effective E DetailingEffective E Detailing
Effective E Detailingayyosama
 
Pharma sales and marketing - today and tomorrow - mukesh agrawal
Pharma sales and marketing - today and tomorrow - mukesh agrawalPharma sales and marketing - today and tomorrow - mukesh agrawal
Pharma sales and marketing - today and tomorrow - mukesh agrawalMukesh Agrawal
 
Why Quality is so Important ??
Why Quality is so Important ??Why Quality is so Important ??
Why Quality is so Important ??Abhishek swaroop
 
Chapter 1 intro to marketing
Chapter 1 intro to marketingChapter 1 intro to marketing
Chapter 1 intro to marketingVirginia Commonwealth University School of Pharmacy
 
Decision Tree Model: Catalogue Response Analysis
Decision Tree Model: Catalogue Response AnalysisDecision Tree Model: Catalogue Response Analysis
Decision Tree Model: Catalogue Response AnalysisAngela Ju
 
How to generate new business ideas in community pharmacies
How to generate new business ideas in community pharmaciesHow to generate new business ideas in community pharmacies
How to generate new business ideas in community pharmaciesVirginia Commonwealth University School of Pharmacy
 
ESL Pharmaceuticals: Patient-centric care
ESL Pharmaceuticals: Patient-centric careESL Pharmaceuticals: Patient-centric care
ESL Pharmaceuticals: Patient-centric careKatieEnglishTutoring
 
Chapter 13 pricing pharmacist services
Chapter 13 pricing pharmacist servicesChapter 13 pricing pharmacist services
Chapter 13 pricing pharmacist servicesVirginia Commonwealth University School of Pharmacy
 
Brand equity of pharmaceutical companies
Brand equity of pharmaceutical companiesBrand equity of pharmaceutical companies
Brand equity of pharmaceutical companieseyad-gh
 
Placing Customer Centricity at the Heart of Healthcare
Placing Customer Centricity at the Heart of HealthcarePlacing Customer Centricity at the Heart of Healthcare
Placing Customer Centricity at the Heart of Healthcare1to1 Media
 
Consumer behavior in Pharmacies
Consumer behavior in PharmaciesConsumer behavior in Pharmacies
Consumer behavior in PharmaciesVirginia Commonwealth University School of Pharmacy
 
How to write pharmacy product and service descriptions
How to write pharmacy product and service descriptionsHow to write pharmacy product and service descriptions
How to write pharmacy product and service descriptionsVirginia Commonwealth University School of Pharmacy
 
3 Steps to Fix Your Customer Support Strategy
3 Steps to Fix Your Customer Support Strategy3 Steps to Fix Your Customer Support Strategy
3 Steps to Fix Your Customer Support StrategyLogMeIn
 
Marketing strategies that help pharmacists compete
Marketing strategies that help pharmacists competeMarketing strategies that help pharmacists compete
Marketing strategies that help pharmacists competeVirginia Commonwealth University School of Pharmacy
 
Future of pharmacy practice 2019
Future of pharmacy practice 2019Future of pharmacy practice 2019
Future of pharmacy practice 2019Virginia Commonwealth University School of Pharmacy
 
Innovation strategies for pharmacists
Innovation strategies for pharmacistsInnovation strategies for pharmacists
Innovation strategies for pharmacistsVirginia Commonwealth University School of Pharmacy
 
V49 ch7 questions kristine flores
V49 ch7 questions kristine floresV49 ch7 questions kristine flores
V49 ch7 questions kristine floresKristine Flores
 
Bd confo, 2017
Bd confo, 2017Bd confo, 2017
Bd confo, 2017justjyote
 
Designing pharmacy services
Designing pharmacy servicesDesigning pharmacy services
Designing pharmacy servicesVirginia Commonwealth University School of Pharmacy
 
Medical representative performance
Medical representative performanceMedical representative performance
Medical representative performanceeyad-gh
 
Deborah Schaler - EHPR 2014 - Patient Feedback Research
Deborah Schaler - EHPR 2014 - Patient Feedback ResearchDeborah Schaler - EHPR 2014 - Patient Feedback Research
Deborah Schaler - EHPR 2014 - Patient Feedback ResearchDeborah Schaler
 
Voice of the Patient: ePatient 2009
Voice of the Patient: ePatient 2009Voice of the Patient: ePatient 2009
Voice of the Patient: ePatient 2009Kerri Sparling
 
Patient Experience and Feedback
Patient Experience and FeedbackPatient Experience and Feedback
Patient Experience and FeedbackGregory Kinch
 
C:\Fakepath\Final Customer Value, Satisfaction And Loyalty
C:\Fakepath\Final Customer Value, Satisfaction And LoyaltyC:\Fakepath\Final Customer Value, Satisfaction And Loyalty
C:\Fakepath\Final Customer Value, Satisfaction And Loyaltyvictorialoreliemtan
 
Patient Satisfaction
Patient SatisfactionPatient Satisfaction
Patient SatisfactionDirkRhodes
 
Self evaluation , peer evaluation, patient satisfaction ppt
Self evaluation , peer evaluation, patient satisfaction pptSelf evaluation , peer evaluation, patient satisfaction ppt
Self evaluation , peer evaluation, patient satisfaction pptManali Solanki
 

Mais conteúdo relacionado

Mais procurados

Decision Tree Model: Catalogue Response Analysis
Decision Tree Model: Catalogue Response AnalysisDecision Tree Model: Catalogue Response Analysis
Decision Tree Model: Catalogue Response AnalysisAngela Ju
 
ESL Pharmaceuticals: Patient-centric care
ESL Pharmaceuticals: Patient-centric careESL Pharmaceuticals: Patient-centric care
ESL Pharmaceuticals: Patient-centric careKatieEnglishTutoring
 
Brand equity of pharmaceutical companies
Brand equity of pharmaceutical companiesBrand equity of pharmaceutical companies
Brand equity of pharmaceutical companieseyad-gh
 
Placing Customer Centricity at the Heart of Healthcare
Placing Customer Centricity at the Heart of HealthcarePlacing Customer Centricity at the Heart of Healthcare
Placing Customer Centricity at the Heart of Healthcare1to1 Media
 
3 Steps to Fix Your Customer Support Strategy
3 Steps to Fix Your Customer Support Strategy3 Steps to Fix Your Customer Support Strategy
3 Steps to Fix Your Customer Support StrategyLogMeIn
 
V49 ch7 questions kristine flores
V49 ch7 questions kristine floresV49 ch7 questions kristine flores
V49 ch7 questions kristine floresKristine Flores
 
Bd confo, 2017
Bd confo, 2017Bd confo, 2017
Bd confo, 2017justjyote
 
Medical representative performance
Medical representative performanceMedical representative performance
Medical representative performanceeyad-gh
 

Mais procurados (16)

Decision Tree Model: Catalogue Response Analysis
Decision Tree Model: Catalogue Response AnalysisDecision Tree Model: Catalogue Response Analysis
Decision Tree Model: Catalogue Response Analysis
 
How to generate new business ideas in community pharmacies
How to generate new business ideas in community pharmaciesHow to generate new business ideas in community pharmacies
How to generate new business ideas in community pharmacies
 
ESL Pharmaceuticals: Patient-centric care
ESL Pharmaceuticals: Patient-centric careESL Pharmaceuticals: Patient-centric care
ESL Pharmaceuticals: Patient-centric care
 
Chapter 13 pricing pharmacist services
Chapter 13 pricing pharmacist servicesChapter 13 pricing pharmacist services
Chapter 13 pricing pharmacist services
 
Brand equity of pharmaceutical companies
Brand equity of pharmaceutical companiesBrand equity of pharmaceutical companies
Brand equity of pharmaceutical companies
 
Placing Customer Centricity at the Heart of Healthcare
Placing Customer Centricity at the Heart of HealthcarePlacing Customer Centricity at the Heart of Healthcare
Placing Customer Centricity at the Heart of Healthcare
 
Consumer behavior in Pharmacies
Consumer behavior in PharmaciesConsumer behavior in Pharmacies
Consumer behavior in Pharmacies
 
How to write pharmacy product and service descriptions
How to write pharmacy product and service descriptionsHow to write pharmacy product and service descriptions
How to write pharmacy product and service descriptions
 
3 Steps to Fix Your Customer Support Strategy
3 Steps to Fix Your Customer Support Strategy3 Steps to Fix Your Customer Support Strategy
3 Steps to Fix Your Customer Support Strategy
 
Marketing strategies that help pharmacists compete
Marketing strategies that help pharmacists competeMarketing strategies that help pharmacists compete
Marketing strategies that help pharmacists compete
 
Future of pharmacy practice 2019
Future of pharmacy practice 2019Future of pharmacy practice 2019
Future of pharmacy practice 2019
 
Innovation strategies for pharmacists
Innovation strategies for pharmacistsInnovation strategies for pharmacists
Innovation strategies for pharmacists
 
V49 ch7 questions kristine flores
V49 ch7 questions kristine floresV49 ch7 questions kristine flores
V49 ch7 questions kristine flores
 
Bd confo, 2017
Bd confo, 2017Bd confo, 2017
Bd confo, 2017
 
Designing pharmacy services
Designing pharmacy servicesDesigning pharmacy services
Designing pharmacy services
 
Medical representative performance
Medical representative performanceMedical representative performance
Medical representative performance
 

Destaque

Deborah Schaler - EHPR 2014 - Patient Feedback Research
Deborah Schaler - EHPR 2014 - Patient Feedback ResearchDeborah Schaler - EHPR 2014 - Patient Feedback Research
Deborah Schaler - EHPR 2014 - Patient Feedback ResearchDeborah Schaler
 
Voice of the Patient: ePatient 2009
Voice of the Patient: ePatient 2009Voice of the Patient: ePatient 2009
Voice of the Patient: ePatient 2009Kerri Sparling
 
Patient Experience and Feedback
Patient Experience and FeedbackPatient Experience and Feedback
Patient Experience and FeedbackGregory Kinch
 
C:\Fakepath\Final Customer Value, Satisfaction And Loyalty
C:\Fakepath\Final Customer Value, Satisfaction And LoyaltyC:\Fakepath\Final Customer Value, Satisfaction And Loyalty
C:\Fakepath\Final Customer Value, Satisfaction And Loyaltyvictorialoreliemtan
 
Patient Satisfaction
Patient SatisfactionPatient Satisfaction
Patient SatisfactionDirkRhodes
 
Self evaluation , peer evaluation, patient satisfaction ppt
Self evaluation , peer evaluation, patient satisfaction pptSelf evaluation , peer evaluation, patient satisfaction ppt
Self evaluation , peer evaluation, patient satisfaction pptManali Solanki
 
Patient satisfaction
Patient satisfactionPatient satisfaction
Patient satisfactionNc Das
 

Destaque (7)

Deborah Schaler - EHPR 2014 - Patient Feedback Research
Deborah Schaler - EHPR 2014 - Patient Feedback ResearchDeborah Schaler - EHPR 2014 - Patient Feedback Research
Deborah Schaler - EHPR 2014 - Patient Feedback Research
 
Voice of the Patient: ePatient 2009
Voice of the Patient: ePatient 2009Voice of the Patient: ePatient 2009
Voice of the Patient: ePatient 2009
 
Patient Experience and Feedback
Patient Experience and FeedbackPatient Experience and Feedback
Patient Experience and Feedback
 
C:\Fakepath\Final Customer Value, Satisfaction And Loyalty
C:\Fakepath\Final Customer Value, Satisfaction And LoyaltyC:\Fakepath\Final Customer Value, Satisfaction And Loyalty
C:\Fakepath\Final Customer Value, Satisfaction And Loyalty
 
Patient Satisfaction
Patient SatisfactionPatient Satisfaction
Patient Satisfaction
 
Self evaluation , peer evaluation, patient satisfaction ppt
Self evaluation , peer evaluation, patient satisfaction pptSelf evaluation , peer evaluation, patient satisfaction ppt
Self evaluation , peer evaluation, patient satisfaction ppt
 
Patient satisfaction
Patient satisfactionPatient satisfaction
Patient satisfaction
 

Semelhante a Top 10 Learning Questions on Customer Value

C:\fakepath\v49 erwin isla-chapter5-top10questions
C:\fakepath\v49 erwin isla-chapter5-top10questionsC:\fakepath\v49 erwin isla-chapter5-top10questions
C:\fakepath\v49 erwin isla-chapter5-top10questionsErwin Isla
 
V49 erwin isla-chapter5-top10questions
V49 erwin isla-chapter5-top10questionsV49 erwin isla-chapter5-top10questions
V49 erwin isla-chapter5-top10questionsErwin Isla
 
Customer service in clinical research markets jeff parke intellectual property
Customer service in clinical research markets jeff parke intellectual propertyCustomer service in clinical research markets jeff parke intellectual property
Customer service in clinical research markets jeff parke intellectual propertyJeff Parke
 
Internal customer satisfaction
Internal customer satisfactionInternal customer satisfaction
Internal customer satisfactionashwan411
 
Customer Satisfaction Survey and consumer behaviour report towards Airtel
Customer Satisfaction Survey and consumer behaviour report towards AirtelCustomer Satisfaction Survey and consumer behaviour report towards Airtel
Customer Satisfaction Survey and consumer behaviour report towards Airtelsruthisubhash
 
The Essential Guide to Voice of the Customer.pdf
The Essential Guide to Voice of the Customer.pdfThe Essential Guide to Voice of the Customer.pdf
The Essential Guide to Voice of the Customer.pdfCiente
 
pdfcoffee.com_37039592-mba-full-project-pdf-free.pdf
pdfcoffee.com_37039592-mba-full-project-pdf-free.pdfpdfcoffee.com_37039592-mba-full-project-pdf-free.pdf
pdfcoffee.com_37039592-mba-full-project-pdf-free.pdfKKillerKiller
 
Creating customer value, satisfaction and loyalty
Creating customer value, satisfaction and loyalty Creating customer value, satisfaction and loyalty
Creating customer value, satisfaction and loyalty Muhammad Zeeshan Baloch
 
Definition of customer
Definition of customerDefinition of customer
Definition of customerAnkit2709
 
Sridhar.marketing new
Sridhar.marketing newSridhar.marketing new
Sridhar.marketing newVANGARI VINAY
 
Learn about consumer intelligence to enhance consumer experience
Learn about consumer intelligence to enhance consumer experience Learn about consumer intelligence to enhance consumer experience
Learn about consumer intelligence to enhance consumer experience Jaiveer Singh
 
CREATING CUSTOMER value, satisfaction and loyalty
CREATING CUSTOMER value, satisfaction and loyaltyCREATING CUSTOMER value, satisfaction and loyalty
CREATING CUSTOMER value, satisfaction and loyaltySajjad Sayed
 

Semelhante a Top 10 Learning Questions on Customer Value (20)

Cutomer satifiastion project
Cutomer satifiastion projectCutomer satifiastion project
Cutomer satifiastion project
 
C:\fakepath\v49 erwin isla-chapter5-top10questions
C:\fakepath\v49 erwin isla-chapter5-top10questionsC:\fakepath\v49 erwin isla-chapter5-top10questions
C:\fakepath\v49 erwin isla-chapter5-top10questions
 
V49 erwin isla-chapter5-top10questions
V49 erwin isla-chapter5-top10questionsV49 erwin isla-chapter5-top10questions
V49 erwin isla-chapter5-top10questions
 
Twills
TwillsTwills
Twills
 
Peter england
Peter englandPeter england
Peter england
 
Peter england
Peter englandPeter england
Peter england
 
Customer service in clinical research markets jeff parke intellectual property
Customer service in clinical research markets jeff parke intellectual propertyCustomer service in clinical research markets jeff parke intellectual property
Customer service in clinical research markets jeff parke intellectual property
 
Latest ppt marketing
Latest ppt marketingLatest ppt marketing
Latest ppt marketing
 
Internal customer satisfaction
Internal customer satisfactionInternal customer satisfaction
Internal customer satisfaction
 
Customer Satisfaction Survey and consumer behaviour report towards Airtel
Customer Satisfaction Survey and consumer behaviour report towards AirtelCustomer Satisfaction Survey and consumer behaviour report towards Airtel
Customer Satisfaction Survey and consumer behaviour report towards Airtel
 
The Essential Guide to Voice of the Customer.pdf
The Essential Guide to Voice of the Customer.pdfThe Essential Guide to Voice of the Customer.pdf
The Essential Guide to Voice of the Customer.pdf
 
pdfcoffee.com_37039592-mba-full-project-pdf-free.pdf
pdfcoffee.com_37039592-mba-full-project-pdf-free.pdfpdfcoffee.com_37039592-mba-full-project-pdf-free.pdf
pdfcoffee.com_37039592-mba-full-project-pdf-free.pdf
 
Creating customer value, satisfaction and loyalty
Creating customer value, satisfaction and loyalty Creating customer value, satisfaction and loyalty
Creating customer value, satisfaction and loyalty
 
Definition of customer
Definition of customerDefinition of customer
Definition of customer
 
Unit 4
Unit 4Unit 4
Unit 4
 
Sridhar.marketing new
Sridhar.marketing newSridhar.marketing new
Sridhar.marketing new
 
Learn about consumer intelligence to enhance consumer experience
Learn about consumer intelligence to enhance consumer experience Learn about consumer intelligence to enhance consumer experience
Learn about consumer intelligence to enhance consumer experience
 
Unit 4
Unit 4Unit 4
Unit 4
 
Unit 4 Customer Service
Unit 4 Customer ServiceUnit 4 Customer Service
Unit 4 Customer Service
 
CREATING CUSTOMER value, satisfaction and loyalty
CREATING CUSTOMER value, satisfaction and loyaltyCREATING CUSTOMER value, satisfaction and loyalty
CREATING CUSTOMER value, satisfaction and loyalty
 

Último

BASLIQ CURRENT LOOKBOOK LOOKBOOK(1) (1).pdf
BASLIQ CURRENT LOOKBOOK LOOKBOOK(1) (1).pdfBASLIQ CURRENT LOOKBOOK LOOKBOOK(1) (1).pdf
BASLIQ CURRENT LOOKBOOK LOOKBOOK(1) (1).pdfSoniaTolstoy
 
KSHARA STURA .pptx---KSHARA KARMA THERAPY (CAUSTIC THERAPY)————IMP.OF KSHARA ...
KSHARA STURA .pptx---KSHARA KARMA THERAPY (CAUSTIC THERAPY)————IMP.OF KSHARA ...KSHARA STURA .pptx---KSHARA KARMA THERAPY (CAUSTIC THERAPY)————IMP.OF KSHARA ...
KSHARA STURA .pptx---KSHARA KARMA THERAPY (CAUSTIC THERAPY)————IMP.OF KSHARA ...M56BOOKSTORE PRODUCT/SERVICE
 
Class 11 Legal Studies Ch-1 Concept of State .pdf
Class 11 Legal Studies Ch-1 Concept of State .pdfClass 11 Legal Studies Ch-1 Concept of State .pdf
Class 11 Legal Studies Ch-1 Concept of State .pdfakmcokerachita
 
CARE OF CHILD IN INCUBATOR..........pptx
CARE OF CHILD IN INCUBATOR..........pptxCARE OF CHILD IN INCUBATOR..........pptx
CARE OF CHILD IN INCUBATOR..........pptxGaneshChakor2
 
Paris 2024 Olympic Geographies - an activity
Paris 2024 Olympic Geographies - an activityParis 2024 Olympic Geographies - an activity
Paris 2024 Olympic Geographies - an activityGeoBlogs
 
Alper Gobel In Media Res Media Component
Alper Gobel In Media Res Media ComponentAlper Gobel In Media Res Media Component
Alper Gobel In Media Res Media ComponentInMediaRes1
 
Incoming and Outgoing Shipments in 1 STEP Using Odoo 17
Incoming and Outgoing Shipments in 1 STEP Using Odoo 17Incoming and Outgoing Shipments in 1 STEP Using Odoo 17
Incoming and Outgoing Shipments in 1 STEP Using Odoo 17Celine George
 
Crayon Activity Handout For the Crayon A
Crayon Activity Handout For the Crayon ACrayon Activity Handout For the Crayon A
Crayon Activity Handout For the Crayon AUnboundStockton
 
How to Make a Pirate ship Primary Education.pptx
How to Make a Pirate ship Primary Education.pptxHow to Make a Pirate ship Primary Education.pptx
How to Make a Pirate ship Primary Education.pptxmanuelaromero2013
 
POINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptx
POINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptxPOINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptx
POINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptxSayali Powar
 
Software Engineering Methodologies (overview)
Software Engineering Methodologies (overview)Software Engineering Methodologies (overview)
Software Engineering Methodologies (overview)eniolaolutunde
 
Hybridoma Technology ( Production , Purification , and Application )
Hybridoma Technology ( Production , Purification , and Application ) Hybridoma Technology ( Production , Purification , and Application )
Hybridoma Technology ( Production , Purification , and Application ) Sakshi Ghasle
 
Call Girls in Dwarka Mor Delhi Contact Us 9654467111
Call Girls in Dwarka Mor Delhi Contact Us 9654467111Call Girls in Dwarka Mor Delhi Contact Us 9654467111
Call Girls in Dwarka Mor Delhi Contact Us 9654467111Sapana Sha
 
Introduction to AI in Higher Education_draft.pptx
Introduction to AI in Higher Education_draft.pptxIntroduction to AI in Higher Education_draft.pptx
Introduction to AI in Higher Education_draft.pptxpboyjonauth
 
call girls in Kamla Market (DELHI) 🔝 >༒9953330565🔝 genuine Escort Service 🔝✔️✔️
call girls in Kamla Market (DELHI) 🔝 >༒9953330565🔝 genuine Escort Service 🔝✔️✔️call girls in Kamla Market (DELHI) 🔝 >༒9953330565🔝 genuine Escort Service 🔝✔️✔️
call girls in Kamla Market (DELHI) 🔝 >༒9953330565🔝 genuine Escort Service 🔝✔️✔️9953056974 Low Rate Call Girls In Saket, Delhi NCR
 
Organic Name Reactions for the students and aspirants of Chemistry12th.pptx
Organic Name Reactions for the students and aspirants of Chemistry12th.pptxOrganic Name Reactions for the students and aspirants of Chemistry12th.pptx
Organic Name Reactions for the students and aspirants of Chemistry12th.pptxVS Mahajan Coaching Centre
 
_Math 4-Q4 Week 5.pptx Steps in Collecting Data
_Math 4-Q4 Week 5.pptx Steps in Collecting Data_Math 4-Q4 Week 5.pptx Steps in Collecting Data
_Math 4-Q4 Week 5.pptx Steps in Collecting DataJhengPantaleon
 

Último (20)

BASLIQ CURRENT LOOKBOOK LOOKBOOK(1) (1).pdf
BASLIQ CURRENT LOOKBOOK LOOKBOOK(1) (1).pdfBASLIQ CURRENT LOOKBOOK LOOKBOOK(1) (1).pdf
BASLIQ CURRENT LOOKBOOK LOOKBOOK(1) (1).pdf
 
Código Creativo y Arte de Software | Unidad 1
Código Creativo y Arte de Software | Unidad 1Código Creativo y Arte de Software | Unidad 1
Código Creativo y Arte de Software | Unidad 1
 
KSHARA STURA .pptx---KSHARA KARMA THERAPY (CAUSTIC THERAPY)————IMP.OF KSHARA ...
KSHARA STURA .pptx---KSHARA KARMA THERAPY (CAUSTIC THERAPY)————IMP.OF KSHARA ...KSHARA STURA .pptx---KSHARA KARMA THERAPY (CAUSTIC THERAPY)————IMP.OF KSHARA ...
KSHARA STURA .pptx---KSHARA KARMA THERAPY (CAUSTIC THERAPY)————IMP.OF KSHARA ...
 
Class 11 Legal Studies Ch-1 Concept of State .pdf
Class 11 Legal Studies Ch-1 Concept of State .pdfClass 11 Legal Studies Ch-1 Concept of State .pdf
Class 11 Legal Studies Ch-1 Concept of State .pdf
 
CARE OF CHILD IN INCUBATOR..........pptx
CARE OF CHILD IN INCUBATOR..........pptxCARE OF CHILD IN INCUBATOR..........pptx
CARE OF CHILD IN INCUBATOR..........pptx
 
Paris 2024 Olympic Geographies - an activity
Paris 2024 Olympic Geographies - an activityParis 2024 Olympic Geographies - an activity
Paris 2024 Olympic Geographies - an activity
 
Alper Gobel In Media Res Media Component
Alper Gobel In Media Res Media ComponentAlper Gobel In Media Res Media Component
Alper Gobel In Media Res Media Component
 
Incoming and Outgoing Shipments in 1 STEP Using Odoo 17
Incoming and Outgoing Shipments in 1 STEP Using Odoo 17Incoming and Outgoing Shipments in 1 STEP Using Odoo 17
Incoming and Outgoing Shipments in 1 STEP Using Odoo 17
 
Crayon Activity Handout For the Crayon A
Crayon Activity Handout For the Crayon ACrayon Activity Handout For the Crayon A
Crayon Activity Handout For the Crayon A
 
How to Make a Pirate ship Primary Education.pptx
How to Make a Pirate ship Primary Education.pptxHow to Make a Pirate ship Primary Education.pptx
How to Make a Pirate ship Primary Education.pptx
 
POINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptx
POINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptxPOINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptx
POINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptx
 
Software Engineering Methodologies (overview)
Software Engineering Methodologies (overview)Software Engineering Methodologies (overview)
Software Engineering Methodologies (overview)
 
Staff of Color (SOC) Retention Efforts DDSD
Staff of Color (SOC) Retention Efforts DDSDStaff of Color (SOC) Retention Efforts DDSD
Staff of Color (SOC) Retention Efforts DDSD
 
Hybridoma Technology ( Production , Purification , and Application )
Hybridoma Technology ( Production , Purification , and Application ) Hybridoma Technology ( Production , Purification , and Application )
Hybridoma Technology ( Production , Purification , and Application )
 
Model Call Girl in Tilak Nagar Delhi reach out to us at 🔝9953056974🔝
Model Call Girl in Tilak Nagar Delhi reach out to us at 🔝9953056974🔝Model Call Girl in Tilak Nagar Delhi reach out to us at 🔝9953056974🔝
Model Call Girl in Tilak Nagar Delhi reach out to us at 🔝9953056974🔝
 
Call Girls in Dwarka Mor Delhi Contact Us 9654467111
Call Girls in Dwarka Mor Delhi Contact Us 9654467111Call Girls in Dwarka Mor Delhi Contact Us 9654467111
Call Girls in Dwarka Mor Delhi Contact Us 9654467111
 
Introduction to AI in Higher Education_draft.pptx
Introduction to AI in Higher Education_draft.pptxIntroduction to AI in Higher Education_draft.pptx
Introduction to AI in Higher Education_draft.pptx
 
call girls in Kamla Market (DELHI) 🔝 >༒9953330565🔝 genuine Escort Service 🔝✔️✔️
call girls in Kamla Market (DELHI) 🔝 >༒9953330565🔝 genuine Escort Service 🔝✔️✔️call girls in Kamla Market (DELHI) 🔝 >༒9953330565🔝 genuine Escort Service 🔝✔️✔️
call girls in Kamla Market (DELHI) 🔝 >༒9953330565🔝 genuine Escort Service 🔝✔️✔️
 
Organic Name Reactions for the students and aspirants of Chemistry12th.pptx
Organic Name Reactions for the students and aspirants of Chemistry12th.pptxOrganic Name Reactions for the students and aspirants of Chemistry12th.pptx
Organic Name Reactions for the students and aspirants of Chemistry12th.pptx
 
_Math 4-Q4 Week 5.pptx Steps in Collecting Data
_Math 4-Q4 Week 5.pptx Steps in Collecting Data_Math 4-Q4 Week 5.pptx Steps in Collecting Data
_Math 4-Q4 Week 5.pptx Steps in Collecting Data
 

Top 10 Learning Questions on Customer Value

  • 1. TOP 10 Learning Questions for Victoria Lorelie M. Tan May 21, 2010 Chapter 5: Creating Customer Value, Satisfaction and Loyalty
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12. TOP 10 Learning Answers for: Victoria Lorelie M. Tan May 21, 2010 Chapter 5: Creating Customer Value, Satisfaction and Loyalty
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23. TOP 10 Learning Questions for Victoria Lorelie M. Tan May 21, 2010 Chapter 5: Creating Customer Value, Satisfaction and Loyalty