Tracking Emotions at Work

Tracking Emotions at Work
Increasing Emotional Awareness and Reflection

FZI FORSCHUNGSZENTRUM INFORMATIK
Quantified Self Europe Conference
Verónica Rivera‐Pelayo
27th November 2011

© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu

Agenda

▪ Introduction: MIRROR, Reflective Learning at Work

▪ Motivation

▪ Reflective Learning in MIRROR

▪ Why QS approaches?

▪ Capturing Emotions at Work: Approaches

▪ Challenges

▪ Conclusions and Outlook
2

Reflective Learning at Work

• EU funded project (IST‐FP7) started in July 2010
• 15 Partners around Europe

▪ Individuals learn most by observing others and from experiences
▪ Support learning-on-the-job and experience sharing
▪ Learning by reflection on observed practices and collected data
▪ Focus on acquisition of tacit knowledge

3

The MIRROR Solution

4

Motivation

5

Reflective Learning Theory

▪ Boud et al. 1985
▪ ``those intellectual and affective activities in which
individuals engage to explore their experiences in order
to lead to new understandings and appreciations''

6

Reflective Learning

▪ Boud et al. 1985
▪ ``those intellectual and affective activities in which
individuals engage to explore their experiences in order
to lead to new understandings and appreciations''

7

Why QS approaches?

8

Capturing Emotions at Work

▪ Support for:
▪ (I) Collaborative Settings
▪ (II) Virtual Team Meetings
▪ (III) Live Auditorium Feedback

9

(I) Collaborative Settings

▪ Project meeting
▪ Common work context

Curiosity
Self‐awareness
Sharing

10

(I) Collaborative Settings: Project Meeting

▪ Multiple visualizations and tools in the same scenario

11

(I) Collaborative Settings: Project Meeting

▪ Multiple visualizations
▪ More than 1000 entries from 32 participants
▪ Positive feedback and user acceptance
▪ Very different usage patterns
S. Mora, V. Rivera‐Pelayo, L. Müller “Supporting Mood Awareness in Collaborating Settings”
12
(CollaborateCom 2011, Orlando, Florida)

(II) Virtual Team Meeting

▪ A team meets weekly in a conference call
▪ Non‐verbal communication
▪ Reflect and learn by observation

Motivation
Self‐awareness
Reflection
13

(II) MoodMap App

14

(II) MoodMap App

15

(II) MoodMap App

16

(III) Live Auditorium Feedback

▪ Capture live interest, attention and audience feedback

Self‐awareness
Communication
Reflection

(III) Live Auditorium Feedback

LIM: Live Interest Meter


Challenges

▪ Goal‐oriented and lack of time
▪ Have to see the benefits/utility – show payoff
▪ Create CURIOSITY

▪ Add entertainment, motivation, feedback
▪ Constructive and positive

▪ Tendency to avoid/ignore emotions at work
▪ What you show vs. what it really is

▪ Individual and collaborative environment

▪ Privacy concerns
19

Conclusions and Outlook

▪ How can we motivate people to capture their
emotions at work?

▪ Automatic approaches i.e. sensors
▪ ECG (heart rate), acceleration sensors (physical activity)
▪ User study at a clinic*

More QS approaches can inspire new
effective reflective tools!
* L. Müller, V. Rivera‐Pelayo, C. Kunzmann, A. Schmidt; “ From Stress Awareness to Coping Strategies
of Medical Staff: Supporting Reflection on Physiological Data”. (HBU 2011) LNCS vol.7065, Springer 20

www.mirror‐project.eu
#MIRRORip

Thanks for your attention!
Any questions? 

Verónica Rivera‐Pelayo
@veronicarp; rivera@fzi.de

Research Center for Information Technology (FZI)
Karlsruhe


Tracking Emotions at Work

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