Accelerate upgrades & reduce risk by partnering with Bentech’s experts. Customers with Bentech’s OpenText Professional Services-led upgrades or other implementation projects reported a 75% reduction in inquiries to customer support.

1. OpenText Upgrading Errors & Fix your errors with OpenText Content Suite _16
Lack of research
One of the most common reasons why OpenText™ upgrade projects fail is not
being aware of changes in new product releases. Many times, due to a lack of
research, customers are not aware of the change in functionality. As a result,
sometimes customers start upgrading projects without noticing that certain
features they have relied on for decades will no longer be supported.
Or the functionality will be provided by a new module with different logic and
configuration. Clients will struggle for months trying to make it work (you can
imagine how frustrating that would be), only to find out that what they’ve been
trying to make work no longer exists, or at least not in that form anymore. So
#Tip1: when preparing for an OpenText™ upgrade is: do your research!

2. One-to-one upgrade
This is only partially wrong, maybe “not best practice” is a better definition of
this approach. Many customers upgrade their OpenText™ solutions just to keep
up with product release schedules. They just want to continue using a supported
version of the product. These customers do not want to enhance their systems
with the new features provided by the latest release.
Therefore, OpenText™ upgrade projects can be performed without
reconfiguring, optimizing, or updating the solution configuration. This is usually
successful for patch updates or minor upgrades. However, major version
upgrades are almost always more efficient when rebuilding a system by adding
new features from the latest version.
After all, part of the annual maintenance fees companies pay goes toward the
ongoing development of the products they buy. Let’s not forget that in the long
run, companies cannot differentiate themselves from the competition by using
yesterday’s technology. Continuous improvement is the key to process
optimization. #Tip2: Follow the product release update schedule. Find out what
new features have been added with each release. Discuss internally whether and
how these updates help your business users work smarter. If you do not have
the time or resources to do this yourself, hire a professional service provider to
do it as part of your OpenText™ Consulting Assessment.
Recommendations
There are many more mistakes that lead to failed upgrades of OpenText™
products and delays in going live, which is likely to cause the entire project
budget to skyrocket. (Nobody likes going back to management begging for a
bigger budget, right?)
What can you do you can engage a professional OpenText™ upgrade service
provider who will guarantee a successful end-to-end upgrade at a fixed price.

3. Or, if you prefer to use an in-house team for your project, just follow the tips
above. We recommend at least requesting an upgrade assessment health check
and consulting service to ensure that your OpenText™ environment is ready for
an upgrade and that you have someone to turn to for helpful advice and
guidance. As always, please be sure to reach out if you have any further
questions. We look forward to hearing from you!
Fix your Errors
Many organizations still rely heavily on paper or email to distribute project-
related information. As a result, workers often end up looking for documents
and searching for relevant information across multiple functions. Not only can
this take a lot of time and cause delays, but it also increases the risk of regulatory
non-compliance. To resolve the situation, employees contacted their IT
department and asked them to develop and manage a custom in-house
application with a very narrow focus.
If your company is facing similar issues, you need to read this article and learn
more about OpenText Connected Workspace (Content Suite Platform module).
A connected workspace provides a compliant area to exchange information
without relying on an overburdened IT department. Workspaces can be
interrelated within an ECM system and can also be used to extend ECM to
leading enterprise suites such as SAP, Microsoft SharePoint, or Salesforce.
Accelerate upgrades & reduce risk by partnering with Bentech’s experts.
Customers with Bentech’s OpenText Professional Services-led upgrades or other
implementation projects reported a 75% reduction in inquiries to customer
support.
Let our experts work with your in-house teams to assess your current
environment and prepare recommendations for a successful upgrade, whether
on-premises, in the cloud or in a hybrid environment. To learn more, check out
our Services page, or Contact us directly.