Accelerate upgrades & reduce risk by partnering with Bentech’s experts. Customers with Bentech’s OpenText Professional Services-led upgrades or other implementation projects reported a 75% reduction in inquiries to customer support.
How to Troubleshoot Apps for the Modern Connected Worker
Futureproof with Exstream – A Foremost CCM Platform.pdf
1. Futureproof with Exstream – A Foremost CCM Platform
Support business users without relying on IT
There is also reportedly an ongoing shift towards providing employees in
different departments such as operations, legal, finance, or marketing with
easy-to-use tools that can upskill users without relying on IT. More and more
organizations are looking for specialized tools to tailor the user experience to
generate documentation and communications within the context of tasks, use
cases, or business value streams.
Which CCM is right for your Business?
Technology buyers should envision their future needs in customer
communication and consider scalable and innovative solutions. Multiple
communication systems, siloed customer data, and changing legal requirements
made it challenging. What is needed is a way to control the flow of data across
the organization while quickly delivering data when needed and then using
that data to immediately improve internal and external communications.
2. Whether you are looking to consolidate all communications onto one
intelligent communications platform or streamline document generation with a
tailor-made solution, it is critical that solutions support tomorrow's known and
unknown challenges.
Exstream is future-proof - the leading CCM platform
Exstream is OpenText's CCM platform. The solution addresses the CCM
challenges of today's organizations by giving business users (LOBs) the tools
they need to design and modify communications themselves, without costly IT
involvement. OpenText's Exstream is a powerful tool. If your organization
requires high-volume, interactive, and on-demand omnichannel customer
communications across various business roles in a single solution.
Omnichannel Communications at Scale
Exstream furnishes enterprise-grade capabilities with microservices flexibility:
omni-channel communication at scale; on-premises, cloud, or hybrid. Exstream
leverages the data & content already in the organization to create personalized,
engaging communications across customers' preferred channels, screen sizes,
and devices. Exstream scales to meet the needs of any department or complex
enterprise environment.
Accelerate upgrades & reduce risk by partnering with Bentech’s experts.
Customers with Bentech’s OpenText Professional Services-led upgrades or
other implementation projects reported a 75% reduction in inquiries to
customer support.
Let our experts work with your in-house teams to assess your current
environment and prepare recommendations for a successful upgrade, whether
on-premises, in the cloud or in a hybrid environment. To learn more, check out
our Services page, or Contact us directly.
