If employees at all levels do not accept the new system and believe that it will have a positive effect, morale and productivity are likely to be affected. In general, lack of communication is one of the biggest barriers to buying.

1. 6 Challenges to Implementing an ECM System & How to Avoid
Them-2
3. Getting purchases from end-users
If employees at all levels do not accept the new system and believe that
it will have a positive effect, morale and productivity are likely to be
affected. In general, lack of communication is one of the biggest
barriers to buying. When employees do not know what is happening or
why changes are taking place, they may default out of fear of the
unknown and cling to actions they are familiar with. Talk regularly and
be prepared to fully explain the benefits of the new process. come to
the point.
For example, if retrieving a document required a walk in the file room
and a physical search, and now retrieval is immediate, the value of the
automated process is obvious. Helping employees see how automation
will make their job easier paves the way for your big digital
transformation.

2. 4. Accurately evaluate existing workflows before creating
new ones
Companies can expect automated processes to be a reflection of their
existing manual process. The current way of working is just a jumping-
off point. Sometimes these processes are not well documented or many
employees use informal work. Therefore, it is important to bring in
subject matter experts (SMEs) who are familiar with the day-to-day
routines and can accurately map out the current process.
Gather SMEs from each relevant team and function. Work with them
to understand how processes and workflows work today and identify
key milestones, obstacles, and frustrations. Then think about how
these processes can be improved.
5. Going beyond testing to get live very soon
Knowing when to stop testing can be a big challenge as it requires clear
communication and full cooperation between company leadership, IT,
automation departments, and your vendor.
Here’s what to look for:
Hurry up in the testing phase. Depending on the design, deployment of
your office automation solution should begin with the creation of a test
system or be in several stages. Test early and often. Testing is a great
way to avoid surprises that can disrupt business later on. Test runs
enable you to resolve outstanding issues and demonstrate progress in
regular review meetings.

3. Choosing which employees will test the system. Be careful not to give
the impression that an elite group is investigating. Don’t fall into the
trap of using executives, department managers, and your “best”
employees just to test the system. The assumption is that these star
employees are more likely to find problems and identify them, right?
This can lead to a mindset of us versus them that leaves others less
motivated to act. It is also not an ideal way to find out all the possible
shortcomings, as employees with different skills and job
responsibilities will face different problems.
6. Develop strict policies and procedures with scheduled
updates
Take the time to create a written record of comprehensive policies and
procedures, and detailed technical documentation. Include design
choices and system configuration settings. This will help existing and
new employees learn the system and solve problems. At least go back
to these policies and procedures every year to make sure they’re up to
date as your business processes evolve.
Once you understand where you are and where you want to live, you
are on your way to avoiding issues that can make implementation a
headache. Stick to your plan, add everyone to the board, review and
document your actions and see that there is orderly and efficient
development in the workplace.

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