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GAP Analysis of Service Quality in India's Retail Petroleum Industry

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GAP analysis in Retail Petroleum Industry Submitted By: A.J.Sharma Chandan Kumar Diptendu Dey L.K. Gupta Ravi Sharma Vivek Sharma
Retail Petroleum Industry of India ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Retail Petroleum Industry of India ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Studying GAP 4: Sample ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Studying GAP 4: Analysis Analysis: Loyalty Program Analysis: Employees ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Results after Factor Analysis ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Studying GAP 4: Analysis Analysis: Customers Analysis: Loyalty Program Analysis: Employees ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],Recommendations
THANK YOU

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