1. Supply Chain Management A Presentation on ourVALUE CHAIN VedPrakashTiwari IBS ADELAIDE(SOUTH AUSTRAILIA)

2. Dell at a Glance Founded by Michael Dell in 1984. Globally 2nd in computer hardware design, manufacturing and distribution with a market share of around 16%.(HP is 1st with 19%) 1987 --first computer systems company to offer next-day, on-site product service .

4. Ventured in areas of storage products, workstation systems, online technical support, appliance servers, network switches, standards-based point-of-sale offering for retail customers, recycling .

7. Low cost and best value

8. Built to order

9. Customized systems

10. Superior, tailored service and support

14. First-hand and pure customer feedback

15. High volumes of customer informationExceptional and Excellent Supply Chain Huge amount of customer information ANALYSE

16. Dell’s Value Chain Internet: Dell brings products to market faster than its competitors Dell established a unique e-commerce model by embracing the Internet in its supply chain. Customization and quick response Attract large business customers Reduce Bullwhip Effect Collecting the payments

17. Dell’s Value Chain Dell brings products to market faster than its competitors Direct sales via Internet v/s previously assembled PCs ready for purchase PCs have life cycles of only a few months Thus, Dell enjoys early-to-market advantage.

18. Dell’s Value Chain Customization and quick response Dell uses the Internet to sell its products Virtually unlimited variety of PC configurations. Buyers can click through Dell and assemble a computer system piece by piece, based on their budgets and needs

19. Dell’s Value Chain Attract large business customers To facilitate B2B sales, the Dell site offers each corporate customer an individualized interface called “Premier page” While Dell’s consumer sales are highly visible, its business sales are a much bigger revenue source

20. Dell’s Value Chain Reduce “Bullwhip Effect” Dell constracts special Web pages for suppliers, allowing them to view orders for components they produce. This allows suppliers to plan based on customer demand

21. Dell’s Value Chain Collecting the payments Because of direct sales, Dell can collect payments in averagely 5 days after they are sold. However, Dell continues to pay their suppliers according to the traditional billing schedules. Low level of inventory and negative working capital helps Dell increase its performance.

22. Dell’s Value Chain What is the main disadvantage of Dell selling PCs over the Internet? High Shipping Costs Economies of Scale

23. Dell’s Value Chain How does Dell compete with a retailer who already has a stock? Price Advantage Differentiation advantage

24. Dell’s Production Process DELL SCM VIDEO

25. CRM CRM-SCM integration strives to satisfy and promptly deliver products to customers, ensuring availability of the product and maintaining profitability of the manufacturer.

26. Ensure better customer service is offered. Implement technology in a phased fashion Extend the connection from the customer to the supplier CRM

27. Ensure better customer service is offered. Dell has become an industry leader in service and reliability. Dell has used CRM to its advantage. This has instilled trust into their customers.

28. Implement technology in a phased fashion It set-up mock environments to develop, test, and support the i2 systems in patches without disrupting the live version. Dell was able to bring on one piece of the i2 system at a time. Dell ensured that each stage of the process performed will and allowed for future growth before rolling out the entire system. This minimized the risk, while at the same time increasing efficiency.

29. Extend the connection from the customer to the supplier Dell was able to extend its build-to-order model from suppliers to the customer while continuing to maximize operational efficiency and customer satisfaction. Customers were able to save money while being able to purchase a customized machine because Dell passed on the savings, which resulted from efficient inventory management, no excess inventory or inventory shortages. It was able to share, in real-time, information with suppliers about customer demands and buying patterns.

30. RFID at DeLL Tracking code and Computer assembly instructions are added to the tray. This determines the specific line to which the tray should go to. At every stage of the assembly, the tags are read by the antenna for specific instructions. Once assembled and tested, production information is inserted into the tags and sent to a shipping station. At the shipping station, the RFID tag transfers data to the control PC. This control PC uses this information to print the appropriate label.

31. Benefits Of RFID Production stops have reduced dramatically. Labor can be allocated by minimizing repetitive activities. Returns due to wrong shipping of products have been minimized.

33. Relying heavily on a vendor managed nventory model and eliminated inventory cost while maintaining a JIT manufacturing strategy.

34. Dell was the First company in the information technology industry to establish a product-recycling goal in 2004

35. Dell committed to reduce greenhouse gas emissions from its global activities by 40% by 2015, with 2008 fiscal year as the baseline year.

37. THANK YOU