Interpersonal skills

2. Content
• Interpersonal Skills
• Organizational Context
• Why Interpersonal Skills
• Interpersonal Skills Model
• 10 Tips to Develop Interpersonal Skills

4. • All about working with other people
• An ability to get along with others while
performing the job
• Characteristic traits like Manners, attitude,
courtesy, habits, behavior and
• appearance which helps us to communicate
and maintain relationship with others

5. The organizational
context of
how interpersonal skills
are
used can be shown by
the vast
number of interpersonal
interactions

6. Internally
– In Teams
– Across Teams
– Within and
between
departments
and business
units

7. Externally
– With Suppliers
– With Customers

8. To gain real competitive advantage through
such relationships in
the long term is dependent upon your level of
interpersonal skills

9. To Improve:
• Relationship
• Working Environment
• Leadership Skills
• Productivity
• All Round success
• Liking by others

11. Interpersonal
Skills
Personality
Development
Leadership
Skills

12. • While working in groups to
• While working in groups to form effective
teams
• Socializing at work place
• Presenting your self at work
• Listening & Questioning
• Giving or receiving feedback
• Building & maintaining relationships •
relationships

13. • Smile

14. • Be Appreciative

15. • Pay Attention

16. • Practice Active Listening

17. • Bring People Together

18. • Resolve Conflicts

19. • Communicate Clearly

20. Humor Them

21. • Empathy/See It On Their Side

22. • Don’t Complain (Too much)

23. • Interpersonal Skills
• Organizational Context
• Why Interpersonal Skills
• Interpersonal Skills
Model
• 10 Tips to Develop
Interpersonal Skills