Master Data Management Cloud-based services Anssi Russi et Alexandre Tallec

1. Mardi 17 Novembre 2009
Paris, la Défense
Master Data Management
Cloud-based services
Alexandre TALLEC,
Senior consultant
VALTECH TECHNOLOGY
alexandre.tallec@valtech.fr
Anssi RUSI,
Senior sales consultant
LIAISON TECHNOLOGIES
anssi.rusi@liaison.com

2. Contents
Introduction
Use case
• The UNISOURCE company
• Challenges and results
• Project overview
• UNISOURCE feedbacks
Conclusion
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3. Introduction
Master Data: the customer example
Customer information
• Identity , bank account, shipping address, etc.
Distributed information
• Multiple front systems
• Multiple CRMs
Consumer point of view
• Which system ?
• Who is the data steward ?
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4. Introduction
Master Data: Global, Critical & Distributed
Global critical information
• Business
• Risk management
• Operational process
Highly distributed life cycles
• Fragmented organizations
• Mergers and acquisition
• Distributed IT architectures
• Outsourced IT resources
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5. Introduction
Master Data Management
MDM enables
• Federating people
• Federating systems
• Reconciling Semantics
• Improving data quality
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6. Introduction
What’s Beyond the «Cloud » ?
Outsourcing Software Saas
Outsourcing Platform Paas
Outsourcing Infrastructure Iaas
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7. UNISOURCE use case
The UNISOURCE company
Unisource is the leading independent marketer and distributor of
commercial printing and business imaging papers, packaging systems, and
facility supplies and equipment in North America;
•Nearly 6 billion revenue
•6.000 Employees
•85 Distribution centers
•Liaison customer since 2003
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8. UNISOURCE use case
MDM challenges and results
Challenges Results
• Unisource acquired by new owners, • Centralized item repository and item
6 decentralized systems creation process
• ~20% active items cross • 65% of active items cross-
referenced referenced
• > 2 hours to enter new item into • < 5 minutes to enter new item into
system system
• Sales lost due product unavailability • Sales increased through improved
and inaccurate information product availability and accurate
information
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9. UNISOURCE use case
UNISOURCE choices criteria
• Thought leader
• MDM experience since 2002
• The only vendor with MDM experience in SaaS
• Short ramp up time
• Utilize SaaS platform and MDM expertise
• Competitive and predictable pricing model
• Total project cost € 500k (on-site MDM solution at least double cost)
• Running cost € 350k/year including all Managed Services
• Flexible solution
• Good balance of software & services
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10. UNISOURCE use case
MDM Saas-based project overview

11. UNISOURCE use case
MDM Saas-based project overview
Activities Deliverables
• Define as-is and to-be, and • Information strategy & vision
strategic goals
• Develop governance model and • Governance framework created
benchmark it
• Develop future-state operational • Operating model documented
model
• Select partner to work with • Selected Liaison to support
data cleansing efforts and host
MDM solution
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12. UNISOURCE use case
MDM Saas-based project overview
Activities Deliverables
• MDM solution implementation • MDM solution implemented
• Categorize and analyze data and • Foundation for master item file and
define business rules roadmap for focused efforts
• Utilizing Liaison’s services and • Incrementally larger master item
expertise, accelerated master item file through iterations
file creation
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13. UNISOURCE use case
MDM Saas-based project overview
Activities Deliverables
• Eliminated ability to create product • Product data created only from
data in all systems Liaison MDM tool
• Integrations between MDM solution • External and internal systems
and different systems integrated and requiring product
data
• Phased rollout • All relevant data was converted
to common product data model
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14. UNISOURCE use case
People and skills from LIAISON
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15. UNISOURCE use case
People and skills from UNISOURCE
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16. UNISOURCE use case
MDM SaaS-based solution architecture
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17. UNISOURCE use case
MDM SaaS-based client tool screenshot
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18. UNISOURCE use case
Lessons learned
• Do not under estimate strategic importance
• Staff the product information management team with true cross
functional industry expertise
• Establish standards, ownership, and service levels before starting
any cleansing and centralization efforts
• Pilot and refine
• Do not go alone -- given the unique challenges, select a partner that
specializes in data information management
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19. UNISOURCE use case
UNISOURCE feedbacks
“There is no doubt that synchronizing our product information has
positioned us well to squeeze cost out of our supply chain flow. We now
have enterprise wide visibility to consistent, high quality product data
enabling us to streamline strategic sourcing an replenishment processes
while increasing our overall service levels”
Donna Long - Director of Information Technology
For more information, view Unisource and Forrester Research webinar :
«Sharing Information, Improving Profits - How to Manage Master Data »
http://www.liaison.com/ResourceCenter/Webinars/tabid/111/Default.aspx
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20. Conclusion
MDM Cloud-based services
Risks
• Data access control
• Failover & failback
• Which law rule my data?
• Bankrupt SaaS provider
• Monitoring and ruling QoS
• Data corruption accountability
• SaaS providers interoperability
• On-site and SaaS platform integration
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21. Conclusion
MDM Cloud-based services
LIAISON solutions
• SAS 70 certified secure data centers and robust security model
• System- and application-based logs and monitoring
• Daily backups and disaster recovery
• Possibility to distribute data
• Clearly defined responsibilities for data management and processes
• Integration managed services
• Flexible and customizable SaaS solution
• Financially stable company
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22. Conclusion
MDM Cloud-based services
Benefits
• Quality of Services
• Flexible and customized solutions
• Robustness and scalability
• Easier software upgrades
• Business centric
• Fast project launching
• Lower total cost of ownership
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23. Conclusion
MDM Cloud-based services
UNISOURCE examples
• MDM solution aligned with strategic and operational goals
• SaaS model removed many phases compared to on-site solution
• Platform used is robust and scalable
• Solution is customized for Unisource’s needs
• Upgrades, maintenance and support are made by Liaison
• Excellent track record of Quality of Services
• TCO is less than half compared to on-site solution
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24. Thank you !
Questions / Debate
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