An offering that cuts across the 3 dimensions of Performance Management: Training, Consulting and Outsorcing. Check out what many global corporations have benefited from.

1. SigMax-e
SigMax e Services Sdn. Bhd.
An Introduction
…benefit from Six Sigma
Higher satisfaction,Lower costs
customer
operating

2. Sigmax-e
SigMax-e is a Consulting, Training and Outsourcing company,
that enables you to enhance the performance and productivity of
your operations to world-class levels .
SigMax-e provides:
BPO services in:
Finance & Accounts
Transaction Processing
Strategic facilitation in:
Organizational Intervention,
Change Management, and
Productivity enhancement
Training in:
Leadership
Performance Management
Team Effectiveness
Six Sigma

3. Sigmax-e: Key clients:
DHL, Malaysia
Dell Computers,
Panasonic Air Conditioning,
Sony Electronics (Singapore),
Prudential Insurance (S. Korea)
Commonwealth
Accenture
Like.com, Inc (USA) COMMO NWEALTH
SECRETARIAT
Robinsonslondon (UK)
Bank Danamon, (Indonesia)
Measat Broadcasting / Astro,
Malaysia Airlines,
AmBank, (Malaysia)
CIMB (Malaysia)
INTAN.

4. Operations Highlights
• Established 2002
• Raised VC Funding 2003
• Today, Sigmax-e operates with:
– 25 personnel for BPO operations:
– 3 Consultants for BPR
• Core Leadership team:
– Sri
– Bobby

5. SigMax-e's Unique Relationship Model
…The Range of Relationship models…
Virtual Shared Service Center of Excellence
Customised Outsourcing End-to-end Outsourcing
…And
Process focus Output focus
Complex processes ..anywhere 'Hands-off' approach
Highly skilled manpower in-between Typical outsourcing
Reporting relationship with processes like Accounts
client (hire / fire / promote) Payable, Payroll, Data
Entry, Call Centers

6. SigMax-e's Various Contract Models
Operations Management
At Customer’s facility with
Customer’s systems and staff
Developing
Operations and Staff Management
At Customer facility with Customer’s systems and
relationships
Sigmax-e’s staff
Process Outsourcing
At Sigmax-e’s facility and Sigmax-e’s employees with Customer’s systems
Application Service Provision
At Sigmax-e’s facility with Sigmax-e’s employees and Sigmax-e’s systems. Offered for very selective
processes currently
Operations & / or Staff & / or Facilities & / or Systems
Governance and Contract models Determined by Customer’s
Objective

7. SigMax-e’s response to BPO concerns
Expertise: Data Security Cost Exit
Continuous Improvement
Transition
BPO Dedicated 10 to 20% Cooperative
Best Practices: facilities savings exit clauses
•GE •Access Controls: continuous Liability
SigMax-e’s Response
•PwC •Facility productivity insurance
•HSBC •Workstation improvement
•Shell •Data
•Six Sigma- BCP / DR
methodologies Confidentiality
IT culture Building
•Accessing •Zero-tolerance
diverse back- Trust
policy
end systems
Service based on understanding of Customer’s Concerns

8. Customer commendation: Dell

9. Customer commendation: Astro
… assisting Astro since early 2005
In Dec 2005 … spawned another 3 projects
… in May 2006, yet another project.
…what differentiates SigMax-e is the depth
of their involvement. They make it a point
to understand the key drivers of the
industry & the company, and will peel
down processes to detailed levels to get at
root causes.
… their excellent interpersonal touch …
interact constructively across all levels of
project members and senior management
… they have earned respect and work
very hard at not losing it
I would not hesitate to recommend
SigMax-e for similar professional work,

10. Customer commendation: Prudential Insurance
“…I am happy to say that by co-
working with Sri and following the
guidance and direction that came
out of the workshop, we have
already achieved an increased
focus on these improvement
areas, and have actually seen
gains in productivity and quality
that we would likely not have
seen were it not for the time he
spent with us.
“I feel we received a very valuable
return on our investment!”
Sd/-
Mark Stevenson
Chief Operating Officer
PCA LIFE Korea.

11. Customer commendation: Like.com
Software Architect,
Like.com / Riya, Inc.,

12. Media Coverage

13. Srikrishna Vadrevu, CEO
All-round, hands-on, experience in running Shared
Services:
US, UK, Australia, France, Hong Kong, India and
Malaysia
GE Capital, India … Selling, Leading 700-man
Processing Centre
Standard Chartered, Malaysia … Setting up Global
Shared Service Centre at TPM, Kuala Lumpur, as its
first CEO Sri (center) explaining the strategy
Trained Quality (Six Sigma) Master Black Belt adopted by his team to Jack F.
Welch, CEO, GE (left) in October
Process Improvement 2000.
Process Design
Facilitation, Change Management
Led 100+ process design and improvement projects;
Addressed several seminars on Process Management, Six Sigma and
Shared Services in Singapore and KL.
20+ papers published in leading journals in India, Malaysia and USA.
27+ years of management experience:
India, USA and Malaysia,
Banking, IT and Shared Services.

14. Bobby Varanasi, Vice President
First Batch of Certified Outsourcing Professionals (COP) in the World
~ 15 years of consulting and relationship management experience, in USA,
Europe, Asia-Pacific & Latin America
Extensive knowledge and experience in off-shore outsourcing and Shared
Services at Fortune 500 companies in USA, Europe & Asia-Pacific
Key Advisor to Governments on Industry Development, FDIs, DDIs etc
Key Advisor to Companies on Strategy, Buss. Modeling, JVs, M&As,
Sourcing etc
Key Clients Include Govts. Of Malaysia, Brazil, Jamaica, Jordan, Kenya,
Ghana; Companies like Dyson, Maxis, Maybank, JP Morgan, Home Depot,
Warner Bros, Trustmark, Stanford University, ITAA, Revionics, AgreeYa,
Bleum, Liberata, Hewitt, VeriSign etc
Globally Recognized Thought Leader with Papers Published across global & regional media like Forbes, fDi,
Executive View, Outsourcing, ZD Net, Business Week, NST, Times of India, Computer World, CIO Today etc
Holds strategic leadership positions for the International Association of Outsourcing Professionals (IAOP), a
standard setting organization for the global sourcing industry, as under:
Asia Ambassador – one of three in the world today
Authorized Global COP Trainer – one of five in the world today
Member – Global Advocacy & Outreach Board – one of 11 members from the corporate community
Member – Asia Pacific Advisory Board - one of 9 members from the region
Chairman – Malaysia Chapter
Addresses conferences, roundtables on global sourcing and strategic management across Asia, India, Africa,
Latin America, Caribbean, North America and Europe.
Hands-On experience in Setting up Shared Services Centers for HSBC Across Asia-Pacific

15. Our Managers
Ms Lim Soo Min
Over 17 years of accounting experience
Manager, Astro Accounts Payable and Expense Claims processing at
SigMax-e
Strong team leader, focused on customer deliverables
Charted Institute Of Management Accountants(CIMA) - pursuing
Head,
-Diploma in Commerce(Cost and Management Accounting) Accounting Ops
Yoga Mithran Balakrishnan
Over 7 years of diverse experiences ranging from acting and TV
production to Training
Team Leader & Trainer at HSBC’s Call Center in Malaysia
Manager, Like.com Image Quality Assurance process at SigMax-e
Chief cheer leader & primary interface to Gen X ! Manage Like.com
Netty Hezreen Abd Malek
Over 6 years experience in accounting and finance related processes
On secondment from MAVCAP to assist in accounting, financial
modeling and business development support.
Business Development

16. BPO Case Study: Book Keeping
Context: Process established for scanning all documents
Accountancy firm (B) in London looks to cut in London and storing them on secure server.
costs in book keeping and data entry costs to SigMax-e logs in accesses documents, captures
provide more cost-effective services to its data, saves ‘back-up’ file on server for B to
clients access and process further.
Action: Outsourcing commenced with 4 accounts
B decides to outsource the functions from Results: (after 12 Months)
receipt of inputs (vouchers, invoices, bank Process works effectively and is stable
statements, etc) to preparation of Trial Balance Trained employee at SigMax-e, successfully
to off shore entity that can provide trains two other staff
knowledgeable accounting services, world Scope expanded to cover 30 companies
class delivery and stable infrastructure. SLA implementation timelines improved
After considering India and Malaysia as B expresses satisfaction with progress
candidates, prefer Malaysia due to availability B agrees to expand scope further to include
of large numbers of UK-trained accountants analysis of accounts and preparation of Audit
and stable infrastructure Files by SigMax-e
B selects SigMax-e as partner of choice for the Learning:
outsourcing activity based on demonstrated Key success factors are:
commitment to world class quality and proven Partnership model
capability of delivering to SLAs Flexibility in crafting solutions
B sends trainer to train SigMax-e staff for one Transparency in discussing defects and
week. problems

17. BPO Case Study: Dot.com
Context: Hire fresh graduate as new process manager to
Start-up Dot Com form Silicon valley (A) seeks ‘relate’ well to the ‘interns’.
a low-cost partner to perform quality checks on Results: (after 12 Months)
their inventory data base. Selects one partner Process works effectively and is stable
each in Pakistan, Vietnam and Malaysia. Students introduce their friends to form a large
Action: virtual team that can be accessed, as required
A selects SigMax-e as partner of choice in Students offer many new processing ideas, that
Malaysia. However, typical man-power costs are passed on to customer for implementation.
in Malaysia are too high for their budget. SigMax-e manages even low-volume seasons
Sigmax-e constructs a detailed study of their with very low overheads.
requirements and develops a man-power and Learning:
service delivery model that matches customer Key success factors are:
requirements. Key features of the model: Partnership model
Develop pricing model based on number of Flexibility in crafting solutions
images (of each type) processed Transparency in discussing issues and problems
Develop training content and process to
achieve comparable results in 25% of normal
training time
Develop application to allow college students to
schedule work during free time
Develop service fee model that provides
attractive compensation for students, yet well
within customer preferred rates.

18. Contact:
Srikrishna Vadrevu
www.sigmax-e.com
Email: sri@sigmax-e.com
+601-2221-2553