You'll learn: - How to quickly identify user groups despite vague assumptions. - How to define clear features amidst complex requirements and business objectives. - How to establish efficient UX processes across disjointed teams.

1. Lean UX in the
EnterpriseHeather Gilley

2. Hello!
UX Designer + Data Analyst
Supported the government across a variety of agencies
Goal = Give you methods to overcome big enterprise challenges

3. Meet the Team
Development
Design
Back-End Developers Data Scientist Front-End Developer System Administrator
UX Designer (Me!)

4. What is Lean UX?

5. Small,
dedicated and
co-located
teams

6. Outcomes
over outputs

7. Democratize your design tools to increase collaboration

8. Regular user research and usability testing

9. Focus on releasing and validating your MVP incrementally
Define the problem Create an MVP Run an Experiment Feedback and Research

10. Execute with an Agile Scrum framework

11. Challenges Posed by the Enterprise

12. Waterfall
Agile
▧ Inconsistent sprint intervals
▧ Unclear priorities
▧ Unrelated features developed
simultaneously
Agile-Fall Approach

13. Jargon, jargon and more jargon
▧Vague strategic goal
▧Ambiguous list of features
and tools to be implemented
▧A minimal UI
Enter dataset name # of records Get Data

14. So. Many. Questions.
???

15. UX Not
Widely
Adopted

16. A Quick Timeline for Lean UX in the Enterprise
1 week
1 day
3 weeks
2 weeks
1 month
2 weeks
2 weeks
Team Interviews
Proto-Persona
User Interviews
Qualitative Analysis
Prototype
Feedback
UX Debt

17. Challenge #1
Disjointed and Disconnected Teams

18. Problem: Disconnected Team
▧ Different schedules
▧ Different cities
▧ Different technologies

19. Solution? Meet regularly at one location

20. Collocate with Front End Developer

21. Challenge #2
Unknown User Group

22. Problem: Team members and stakeholders had different views of the user base
Stakeholder Assumptions
▧ GUI based applications
▧ Conducts basic statistical analytics
▧ Creates dashboards and reports to
summarize findings
Development Team Assumptions
▧ Understands computer science
fundamentals
▧ Relational and non-relational
database knowledge
▧ Statistical modeling and
machine learning models

23. Solution: Develop a proto-persona and talk to your users
▧ Leverage readily available research
and information
▧ Reflected assumptions of team and
stakeholders
▧ Use this information to validate with
our users

24. Patience is a virtue

25. Interviewing Users
Questions
1. What is your current role?
2. What tools do you use?
3. What was your most recent experience like?
4. What was your best experience like?
5. What was your worst experience like?
6. If you could wave a magic wand, how would you improve this process?

26. Challenge #3
Vague goals and objectives

27. The Original “Strategic” Goal
Create a collaborative data science platform that would allow users to easily find their data,
integrate complex algorithms, and easily access business intelligence tools to improve their
analytics capability

28. Solution: Talk to your Team

29. Map Features to User Needs

30. Revised Goal
Create a one stop shop where data scientists can
find, analyze, and visualize their data, together

31. Challenge #4
Wildly Undefined Features!

32. Problem: Chaotic Sprint Planning

33. Solution!
Whiteboard
Everything

34. Take Notes
???
Ask Questions Discuss
Capturing Key Information

35. Challenge #5
UX Debt

36. MVP concept accepted!

37. Solution: Gather Feedback
Please describe your goal

38. Making sense of the noise

39. UX Debt Prioritized
Improve User Workflow
Refine user process map to include more detail
Create Consistent Visual Design
UI elements all have a consistent look and feel

40. Wins!

41. We know what features are important

42. Consistent look and feel

43. Automated
Reporting!

44. Key Takeaways

45. Conduct Solo
Exercises

46. Schedule Regular
Usability Studies

47. Don’t Live and Die by Dogma
Simple diagram of a
complicated process?
Or Complicated diagram
of simple process?

48. Learn more: Agile UX e-book bundle

49. Thanks!
Any questions?
You can find me at:
linkedin.com/heatherryane
heatherryane@gmail.com