PRESENTATION OF PERSONALITY DEVELOPMENT OF FRANKFINN INSTITUTE OF AIR HOSTESS TRAINING

1. Personality
Development
Batch:- J-3
Session:- 2012-13
(Indore)
Submitted To:
Submitted By:
Mrs. Unnati sharma
Utsav Shivhare

2. Acknowledgement
I am very thanks Frankfinn Institute & very
grateful for the strong support and guidance
provided to me by my Personality Development
teacher Mrs. UNNATI SHARMA Who helped
me in preparing this assignment I am very
thankful to her for the same.

3. Content
Unit :- 1
Pass task LO 1 :Pass task LO 2 :Pass task LO 3 :Pass task LO 4 :Merit LO1
:Merit LO2
:Merit LO3
:Merit LO 4
:-
1 ,2 ,3
1, 2
1
1, 2
1, 2, 3
1, 2, 3
1, 3
2, 3

4. Unit 3 :Pass LO1
Merit LO1
Merit LO2
:- 1, 2
:- 1
:- 1

5. Unit -1
Pass Grade

6. Q. Define Personality OR Analyze Owns Personality
OR Change in personality.(LO1, P1)
 Personality is the sum total of our outer
personality and inner quality . While outer
personality helps us to be accepted , liked and
loved , inner qualities or traits make long
lasting impressions and relationships helping us
succeed and grow throughout our lives.
.
.

7. Q. Define SWOT OR Make your own SWOT OR
How you will convert Weakness into Strength.
(LO1,P2)
 SWOT analysis is a tragic planning method used to
evaluate the Strength , Weakness, Opportunity , Threats.
Strength
Weakness
1. Hardworking
Communication skills
2. Regular
General awareness
3. Discipline
Positive attitude

8. Q. Which factor is important for development of one’s
personality ? Justify by giving Example OR Define
Perception , Emotional Intelligence and its impact in one’s
Personal and Professional Life.(LO1,P3)
 Perception : Perception is an intellectual process where an
individual organizes and interprets his sensory impression to
give meaning to the environment.
Emotional Intelligence :Emotional Intelligence is a
combination of inter-personal intelligence and intrapersonal intelligence.
Impacts in one’s Personal and Professional life:
1) Personal life :a) Perception :-

9. i) Past experience and expectation play an influencing role
on perception like once bitten twice shy.
ii) If a student get continuous lower marks in exam then due
to his positive perception he/she can get higher marks.
iii) When Indian cricket fans watches cricket then his
negative perception is that sachin will make century in
every match then due to his positive perception he/she can
control his emotions.

10. b) Emotional intelligence :i) Getting bad result in exam he/she get does not frustrating or
angry.
ii) Due to family disputes the person getting angry whole day
so due to this his other work get not spoil.
iii) Due to fail in interview person getting feel nervous so that
he/she does not get angry.

11. Professional life:
Perception :-Some person doesn’t take risk in business they
think that he will get loss so that they do not get increase
his business. Due to negative perception but he/she can
change by positive perception.
Emotional intelligence :
i) If a person get angry in his office to the behavior of
clients
then he get frustrating or getting angry due to emotional intelligence
he/she can overcome on it.
ii) Due to late delivery of goods getting frustration any person can
overcome on it due to emotional intelligence.
iii) Due to any reason, scolding to the boss or senior ,any person getting
angry he/ she can calm by adopting emotional intelligence.

12. Q. Why do you think that Time has to Managed? OR Talk
About your daily Routine & make a Daily half Hour Time
Log Sheet.(LO2,P1)
 Daily routine :- I wake up at 7:00 clock then getting fresh
n up at 7:30 . Taking tea then doing exercise for 1 hour at
9:00. After that take breakfast and then read newspaper at
10:00.Then I go to bath . After that I watch TV for
sometime and then having lunch at 11:00.Then at 11:30
study for some time . At 12:30 get ready to class . Then I
come at 5:30. And taking rest till 6:00.Then taking dinner
at 6:00 after that I watches TV for some time then I study
till 8:30. After that I watch TV at 10:00 and then go to
bed.

13. Log table
7:00
7:00 - 7:30
7:30 - 8:00
8:00 - 9:00
9:00 - 10:00
10:00 - 10:15
10:15 - 11:00
11:00 - 11:30
11:30 - 12:30
12:30 - 12:45
12:45
4:30
-
Wake up
Fresh n up
Tea
Exercise
News paper
Breakfast
Take bath
Lunch
Study
Get ready
Go to class
Class over

14. 4:30 - 5:15
5:15 - 5:30
5:30 - 6:00
6:00 - 6:30
6:30 - 7:00
7:00 - 9:00
9:00 - 10:00
10:00
-
Gossip
Go to home
Rest or TV
Dinner
TV
Study or Reading
TV
Sleep

15. Q. What are the Time wasters and how to overcome them ?
(LO2, P2)
 The work which is not important or useful is time wasters
i.e.
1) Mobile phones , Gadgets
2) Social networking sites.
3) Gossip
4) Hangout with friends
To overcome the situation I will do following :
1) Using time management grid
2) Do it now
3) Set goals and achieve goals

16. Leadership(LO3)
• Life Sketch
:- William Henry Bill Gates was born on 28
October 1955 in America. His father, William H.Gates is a Seattle
attorney. His mother Mary Gates was a School teacher , University
of Washington and chairwoman of Unite way international. Gates
has one elder sister and one younger sister . When he was in eight
grade he took an interest in programming the General Electric
system in Basic. He wrote his first computer programmed on his
machine an implementation of tic-tac-toe that allowed users to play
games against the computer . Gates graduated from Lakeside school
in 1973. He scored 1590 out of 1600 on the SAT and enrolled at
Harvard College in 1973.While at Harvard , he met Steve Ballmer,
who later succeeded Gates as CEO of Microsoft.

17. • Achievements :
 Outstanding achievement in Game design.
 Launching Windows 95.
 Becoming the richest man in the world in the age of 39 .He stayed at
no. richest person until 2007.
 Gates wrote “The Road Ahead” in 1975 . Published in more than 20
countries and the book sold more than 4 lakh copies in china alone.
 In 1975, Gates had begun Microsoft with his childhood friend Paul
Allen.
 In 1999 Gates wrote ”Business @T he speed of Thought” the book is
available in 25 language and is available in more than 60 countries.

18. • Qualities :
 Positive Attitude
 Hard worker
 Discipline
 Good management skills
 Knowledge
 Communication skills

19. • Qualities in me :
 Discipline
 Management skills
 Hard worker
• Lack of Qualities :
 General Awareness
 Positive attitude
 Communication skills

20. • How I can develop qualities :
 General Awareness : I can improve my general awareness
by reading news paper and getting knowledge through
internet.
 Positive attitude : To respond the situation or to
understand the situation I can get positive attitude.
 Communication skills : To improve communication skills I
will command on verbal communication, body language,
written communication
“Nothing is impossible” if You have will.

21. Q. What do you understand by open self personality?(P1,LO4)
 When a person knows ones own personality
and is willing to share ideas , thoughts , feelings
and values with others, that person is called
‘‘OPEN SELF’’ personality. To having open
self personality one can make long relation and
good relation because he shares he thoughts ,
feelings , ideas so that another person getting
understand him.

22. Q. Define the Term Transactional Analysis and what sort of
Ego state you mostly operate justify by giving examples.
(P2,LO4)
 “Transactional Analysis is a model of personality
and the dynamics and the dynamics of ‘self’ and its
relationship
with others.”
I have Adult ego state because I understand
the situation and understand is it need to speak
between elders .

23. Unit :- 1
MERIT

24. Q. Observe well assimilated Personality in the movie by giving
example from movie.(LO1,M1)
 As far as my opinion the “Kernel of army” is well assimilate
. He always appreciate “Paan singh tomar” who plays
understanding and he had observed the ability of Paan
singh. He send to Paan singh in physical armytraining and
in international athletic competition .He is also good army
officer .He is rational , because he send the solders in the
battle but he did not allow Paan singh and he send him into
athletes. And after become dacoit of paan Singh he goes to
advise him to surrender himself.

25. Q . What are the negative and positive Conditioning you
observe on the movie.(LO1,M2)
 In the movie I observed that the villagers
has
negative conditioning is that if any man in his
village facing injustice then he will become
dacoit .Many dacoits is made in his village. But
the positive conditioning I observed in Paan
singh tomar towards his goal .He did not give
up and ran in 5000m track and won that was
his dream.

26. Q. Which character in the movie you observed that needs
improvement in his/her personality and how one can develop
the same?(LO1,M3)
 According to me, the “Bhawar singh” in the movie
who is the cousin of paan singh tomar needs to
improvement in his also short tempered so I think he
should analysis our self and also control on his
emotions and also required to change his attitude.
He is very aggressive and always get ready to fight.
To overcome on this he should respond the situation
and understand the feelings of some one.

27. Q. Talk about the GOAL ACHIEVING SKILLS you
observed in the movie.(LO2,M1)
 Self-awareness: Actively identifies own needs,
attitudes, feelings, strengths, and weaknesses which
is in paan singh tomar . He knows is strengths and
weakness.
• Time management: Paan singh tomar has
good time management . He wake up early
in the morning and jogging and work out
daily .Then he does his daily routine work
on time .

28. • Positive Attitude and Self Motivation:
Consistently self motivates and positively engaged . He
always used to think positive and motivated our self in the
race and towards its goals.
• Active listening: Regularly gives undivided attention
to the speaker, Utilizes appropriate body language.
Q. Talk about the better Time Manager in the movie .What
sort of Time Management Skills he/she was opting.
(LO2,M1)
 Actually, the Paan singh tomar movie is based on Indian
army in which paan singh tomar is army soldier. So there is
great management of time. All soldiers are wake up early

29. and running 2-3 hour after that all work out and taking
lunch in time . And then all are do his daily work . So that
his daily routine is fixed.
Time management skills he was opting are:
1) Discipline : All soldier of navy as well as paan singh has
well discipline.
2) Likes and dislikes : Paan singh tomar is very hard worker
and he does not think about his like. He only think about
which is good for him.
3) Do it now : He does not keep things pending.

30. Q. Talk about your own experience in which you behave as a
Good Time/Goal manager or you were not able to do so.
(LO2,M3)
 When I was in 12th standard then my final exam time table
is announced before one month in which there is no leave in
between paper and I had not prepared due to some reason so
I was in big trouble then I made time table according to
subjects and syllabus , in which I also wrote daily routine
on the sheet and I followed it one month and then I got
better marks that I was not expected.
Q. Discuss Leadership Qualities in the Movie ?(LO3,M1)
 1) Setting Objective :- In that movie paan singh tomar is
set there object of run in international athletics

31. competition.
2) Organizing and planning : He planned, how he will win
race in the movie and he worked hard to achieve success.
3) Decision making : The kernel in that movie has also
leadership quality he take decision quickly when he decided
that he will send paan singh in the battle rather he send in
the athletic.
4) Integrity and honesty : The kernal is very fair and and just
honest leader. He was fair to every soldier of navy and
always appreciate others.
5) Empathy : Kernel has quality of empathy. He understand
the paan singh tomar and other soldiers.

32. 6) Motivating skills : Kernel has also quality of motivational
skills. He motivated paan singh and also other soldiers.
Q. During your class activity do you find any leader , what
sort of Leadership Qualities you observed?(LO3,M3)
 No , I do not find leader but I find some leadership
qualities are :
1) Setting objective : I observed that almost student set their
object .They fixed their object that what they want to do.
2) Organizing and planning : Some student is planning their
goal by making or changing their schedule .
3) Motivating skills : They are motivated others students
when some task is given by faculty and also encourage.

33. Q. What sort of Ego states you observed in the movie?
(LO4,M1)
 I observed child ego state and adult ego state in Paan Singh
Tomar in the movie. when he recruit in army then he behave
as a child ego state. He talk to the senior as a childish
manner. After some time when he retired then he behaves
adult ego state. He understand the situation and then think
on it that what should he do.
Q. Whom do you think have open self personality in the
movie? Talk about his/her open self qualities.(LO4,M3)
 As for me, Paan singh tomar has open self personality
because he share his thoughts ,feelings and perception to
others. He is very fond of eating that shown in the movie

34. And he is extrovert in nature he never feels shy
to speak anyone. He is great athletic, hard
worker , honest and good shooter that are
known every one.

35. Unit :- 3
Pass Grade

36. Q. Talk about the Experience of the Field activity. (LO1,P1)
 Introduction :-
When we had given task then
we made list of visiting hotels and care concern
and decided that we start from fast food shop
to three star hotel in which Johny Hot Dog ,
Lemon Tree , Hotel Ginger, Apna Avenew and
then deaf and dumb school.

37. Johny hot dog :When we went at
johny hot dog then we
met at owner of that
shop and asked how
you manage when
crowd is increased
then he said I have
been working for 20
years so I have habit
to manage.
• hhh
I am standing first from right

38. Apna avenew :-
• Uiuo
Our second destination
was Apna Avenew
where we went and
took appointment to
met with manager.
.And then we met to
the manager at given
time and greets him
asked :
I am standing first from right

39. i) What kind of personality they required in hotel?
 He said, we want the which has good
communication skills.
ii) Then we asked do you give training to freshers?
 He said, No we recruit which have atleast 2 year
experience.

40. Lemon tree & Ginger
:-
• I
we went to lemon
tree were we met to
the manager .when
we met manager we
asked :
I am standing first from left

41. 1) Why you took name lemon tree ?
 He said , because we want some unique name and lemon
shows refreshing so that we select lemon tree. He also said
we have pony tail which is our identity of lemon tree.
2) What is the duty timing of your?
 He said, In this industry there is no time fixed some time
we have to do over time work.
.

42. Ginger hotel :
After that we went to
‘GINGER HOTEL’. Situated
at A.B Road. Where we met
Manager of the hotel we asked
Questions related to salary and
different section in hospitality
sector. The manger told that
ginger is budgetary hotel located
in all cities of INDIA . Famous
for good servicing in hospitality
sector and he told that we give
salary as per market value.
I am standing second from
right to left.

43. Deaf and dumb
school :
At the end we went to
Deaf and Dumb School
where we got heart
touching experience
where we met the
Principal of that school
Mr. Nitindra Badjatiya
.who visited us whole
school and explain by
teachers that how they
teach students. after that
we took drawings by the
students and distributes
candies.
I am standing third from left
to right.

44. • Conclusion : It was great experience. We learnt that
what type personality required , what they deal with
customer, how many department and we asked many
questions. , I have get good experience related to our
profession. This experience is was very useful for us
in that profession.

45. Q. Give extempore presentation o moral values . It can be
from panchtantra story, movies or any personal experience
of an individual.(LO2,P2)
 Wilma Rudolph was born into a poor family in Tennessee.
At age four, she had double pneumonia with scarlet fever
and she had also left leg paralyzed with polio. She had to
wear a brace and the doctor said she would never put her
foot on the earth. But her mother encouraged her ,she told
Wilma that with God-given ability, persistence and faith
she could do anything she wanted. Wilma said, "I want to
be the fastest woman on the track on this earth." At the age
of nine, against the advice of the doctors, she removed the
brace and took first step and the doctor had said she never

46. last and then she tried several times. And the day came
when she was at Olympics and she was matched against a
woman named Jutta Heine which has never been beaten
and then wilma ran like machine and won gold medal. It
became history that paralytic woman became fastest woman
on this earth at the 1960 Olympics.
Moral :- Where there’s a will there’s way.

47. Unit :-3
MERIT

48. Q. What are the barriers to effective Communication ?How
can you remove the same?(LO1,M1)
 Personal barriers :- Personal barriers include moods ,
prejudices communicating with non-decision makers ,
differing IQs and EQs.
 Physical barrier :- Physical barrier include faulty equipment
, doors ,partitions , distance and all physical blocks to
communication.
 Semantic barrier :Semantic barrier are language barriers.
Even communicators use the same basic language ,they must
carefully consider the IQ levels of all involved in the
communication process to ensure successful communication.

49. Q. Talk about the moral values which the learner has adapted
from their parents and how it is going to help them in
future.(LO2,M1)
 Moral values which the learner has adapted from their
parents are :
1) Importance of time : Time is very precious thing of life.
Every parents says that this time is never come again which
very important for every children to understand the value of
time.
If we understand the value of time then it
helps in future because if some one do not understand the
value of time then when he works in company he will
always getting late and waste time by doing useless work

50. which is not useful in his profession.
2) Make good friends : It is very important to make good
friends in life which is often said by parents and it is also
said that “The person is known by the company he keeps”.
If we make good friend so that we learn new
things and get good habits which will help in future to get
success in life.
3) Do hard work towards goal :- We should hard worker
towards our goal if we want achieve some thing in life
this should understand the learner.
If some one do hard work towards his goal then
he/she will definitely success in his life.