1. Workplace IT Services

2. The New
Workplace ever changing environment, characterized by
• Today’s workplace is an
connections, collaboration and individual user choices that mandates the
worker to be more agile and perform activities anywhere, anytime and
ultimately, productive to create greater business value.
Trends Challenges
Security &
Growing Needs
Compliance
Dispersed Staff Complexity
70% Collaboration Cost Management
Any Device Access Service Support
Always on Services Loss of control
Technology Change

3. Productivity
Computing
 Workplace IT is all about generating the highest
business productivity from the employees within a
business.
 This is accomplished through the development and
provision of IT services, systems and support that
focus on delivering efficiency, as well as on
anticipating and acting on coming needs and
requirements.
 Productivity Computing is our Mission!!!

4. UniKomm
Vision
• Unikomm was founded by, and is
run by, IT experts who understand
the challenges of the new
workplace. This is why
productivity is the starting and
ending point of everything we do.
• We are here to:
• Be the driving force behind
making end-users more
productive and more
collaborative.
• Create a reliable and scalable
IT infrastructure that allows
your business to run
seamlessly and trouble-free.

5. Much More Than
Outsourcing
High
Productivity • Result Focus
Computing • Shared Risk
• Business Driven
• Combined Scope
Outsourced • Technology Focus
Solution • No SP Investment
Value
Staff • Time & Material
Augmentation • No SLA
• Customer Driven
High
Low Strategic Partnership

6. Our Capabilities
Total of 90+ Engineers in Saudi & India
3 CCIEs, 29 MCSE, 12 ITIL, 5 RHCE, 3
JNCIP, 35 MCDST, 4 PMP, 14 CCNP/IP
More than 5,000 Desktop user under
Management
300+ Servers & Network nodes under 24/7
Management & support
Key Clients

7. Our Approach
Technology Tools
Support & Operations
Efficient & Cloud Computing Model
Productive
Workplace
Global Service Delivery
Virtualization Strategy
End-user Training

8. Our Portfolio 1
2 6
Service Desk
Desktop Management
Server Management
3 5
Productive Workplace
4
Messaging & Collaboration Communication & Mobility
Onsite Support

9. Why
UniKomm?
 Focused Offering. We do nothing else.
 Continuous Investment in IT Productivity.
 Strategic Long Term Partner. In-house Advisor.
 Global Capabilities.
 Strong Technology Partnership.
 Standardized Services. ITIL, COBIT
 Cloud Driven Model. Low Risk.
 Very Satisfied Customers.

10. Service Desk & Desktop
Management

11. The Challenge
 The IT environment is becoming more complex while more business functions
are depending on IT.
 IT Management needs strong focus on key priorities
 Maintaining a large number of IT services and assets spread all over the
kingdom
 Employees lose productivity if they have a problem with their software or
applications, or if they can’t communicate with clients or suppliers.
• How Much does each IT
user support cost per
month?
• What is the Service Desk
Maturity Level?
• What is user satisfaction
levels?
• How many end user per
onsite support?

12. Innovative
Solution
 UniKomm provides an ITIL
based solution for end-user
support environment.
 A single point of contact
(SPOC) for all users
requests, incidents, and
questions.
 Cloud Software-as-a-
Service and call center
tools provided with service
 Multi channel contact via
email, web, or phone
 Simple & scalable per
desktop/node pricing
 Customized SLA

14. UniKomm Desktop
Services
Service Desk + Desktop Management
Call Center Facility
Service Desk Features
Assets Discovery &
Management
Deskside Support
Multilingual Support Team
Move, Add, Change
ITIL Service Desk Platform
Printer & Accessories
Support
Service Level Management
Applications Installation &
Management
Dashboard & Reporting
Spare Management
End User Security
Management

15. Managed
Devices
Desktops Laptops Network Printers Desktop Printers
USB Attached Wi-Fi Access User Side Cabling IP Phones
Storage
- Flexible Pricing per Managed Devices

16. Assets
Management
Comprehensive Scope
 Overview
 Maintain an up-to-date information of all IT assets in a central place including software
licenses, software usages, detect and uninstall prohibited software, alert on specific
events, and comprehensive reporting..
 Features
 Live hardware and software inventory
 Periodic scanning of all computers to have an up-to-date data (Daily,
Weekly, Monthly)
 Manage Software licenses and track software usage statistics
 Group similar software and manage their licenses as a single
software
 Detect and auto-uninstall prohibited software
 Notify specific events via email (User off, User installed prohibited
SW, etc)
 Comprehensive reports on hardware, software inventory and license
compliance

17. Assets
Discovery Service desk &
Desktop
4
Management
Systems
System Analysis and User Information Updates,
Optimization Secure Rights, policies, Assets, etc.
Network
Periodic scan and auto
discovery of all assets
(physical and software)
Local UniKomm Server
AD
WAN
Network
Site
Site
Site Site
Site Site Site
Notification to System Admin: Laptop # 234. Not Live since 3 Days (Threshold)

18. UniKomm Call
Center
 Full call center infrastructure available to UniKomm customers
 No investment required from you side. Free IP Calls
 Simple 3-4 digit access to Arabic / English speakers from all
branches
Abha
Arabic
Riyadh
Internet /
WAN IP
Jubail English
Single Contact
Number: 888

19. Onsite Support
 Onsite Teams will be provided all required tools including cars,
internet access, laptops, GPS tracking, etc.
 System generated alerts via SMS and email when ticket is assigned
to onsite engineer
Assigned requests and
priorities

20. Server & Network Management

21. 24/7 Workplace IT Systems
Management
 Workplace Systems
 AD, Windows Server, Backup, Anti-Virus, Email,
Internet Access, Wi-Fi, etc.
 Virtualization is Key.
 Server consolidation
 Applications Virtualization
 24/7 Onsite and Remote Management
 Deep Analysis & Monitoring

23. Networking Services
 Enhance network infrastructure performance and resiliency
 Simplify multi-provider WAN network management and support with a SPOC
 Reduce costs and service outages
Network Transformation Network Management DR & Business Continuity
• Network Analysis & Assessment • 24/7 Operations & Management • DR setup and management
• Design & Upgrade • Vendor Management • Service availability guarantee
• Vendor Selection • ISP/SP Management • Hosting & Colocation
• Capacity Planning • SPOC for all network issues
• ITIL Service Desk

24. Network
Improvement
 Multi-tiered Network Architecture • Business Grade Links:
Fiber based DIA / MPLS,
 Priority 1: Dual Business Grade Links MW Wireless
 Priority 2: Dual Links • Others: DSL, 3G
 Priority 3: Dual links when available
P3
SP1
P2 Fiber /
MW
SP2
P1 Customer HQ

25. Messaging &
Collaboration

26. Comprehensive Package
Unikomm Provides comprehensive and fully managed
messaging and collaboration solution using Microsoft
Technologies.
Developing an in-house or cloud service architecture, we
build, optimize and Operate the foundation for a
collaborative business environment.

27. Flexible Model
OR
•
•
•

28. Cloud
Exchange
 Rich client access via Outlook
 Premium Web e-mail experience via OWA
 Support for a broad range of mobile devices
 Large mailbox sizes (2GB)

29. Systems Management
Solution
 UniKomm multi-tier, ITIL based Cloud based network management
Platform from CA
 A web based, fully integrated operations system and service desk
system.
 Benefits:
 Live network and systems health check
status and reports
 Deep analysis of network and systems
performance and issues
 Automatic ticket creation and escalation for
identified problems
 Customer access to report new issues or
update existing
 Hundreds of customizable reports on
various service parameters
 100% Free (included with service)

30. ITIL Service
Desk
 UniKomm multi-tier, ITIL based Service Desk and Desktop
Management Platform from Manage Engine
 High customization levels depending on customer requirements
 Benefits:
 Self Service Portal for all end users
 SLA tracking and analysis
 Assets Auto-Discovery & Management
 Incident, Problem, and Change
Management
 Integration with local Domain Controllers
 Hundreds of customizable reports on
various service parameters
 Remote login and control
 100% Free (included with service)

31. Case
Study
 Mohammed AlMojil group (MMG)
 A publicly traded Petrochemical Company
 Since August 2009
 More than 1,800 IT User
 Contract Value: 4+ Million SR / Year
 Service Scope
 Full IT Infrastructure Management
 Technologies: Microsoft, SAP
 Full Network Management
 Storage and backup
 DNS, Cache Farm, Load Balancers, Security
 Capacity Planning & Expansion
 Incident Management & Support

32. Case
Study
 Hoshan Holding Group
 A large retail and manufacturing Company
 Since April 2011
 More than 650 IT User in 14 Countries
 Contract Value: 1+ Million SR / Year
 Service Scope
 Full Cloud collaboration services
 MS Exchange
 Blackberry Enterprise Services
 OCS
 Full ITIL Service Desk
 Bilingual Support
 Assets Management
 Applications management
 SPOC for all users
 3 Time Zones Coverage

33. SLA
Sample
 This section shows an indicative SLA for Server
and Network systems managed by Unikomm

34. Summary
Focused Offering Productivity Computing
Multi-vendor All major Hardware, Systems, OS, and
Capability Applications
Multi-Lingual Arabic & English
Capability
Global Coverage Any location, 24/7
Flexible Model Customized depending on customer status
Standardized ITIL, COBIT
Managed End 5000+ clients nodes under management
Clients
Service Simplify Technology, Reduce Cost, Improve IT
Proposition Services

35. Date of release
File Info
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