1. Managed IT Services Overview

2. Who is Blue Monitor Systems?
– Offshore Outsourcing has come a long way from its origins as a
tactical source of inexpensive talent. It is now easy to use and scalable
on the fly. Blue Monitor is pioneering 4th Generation Offshore
Outsourcing, services called quot;Scalable Brainsquot; that combine the best
of both worlds: the economics and quot;Follow the Sunquot; advantages of
offshore development with industry experience, advanced technology
knowledge, cultural compatibility and local consulting presence that
integrates business strategy with execution
– Founded in 2003, Hollywood, California
– HQ Offices in United States
– Development & BPO Centers in India, & Ghana
– 150 headcount worldwide
– 1.5 Million projected revenues for 2009

3. Our Strategic Partners

4. Founders Goals for Blue Monitor
“To be the single largest IT employer on the continent of
Africa by 2020, and to have employed at least 10,000
Africans in the Global IT industry”
Toby Morning
Founder, December 2007
Taiwan, ROC July 2007
“Take our hand and grow with us”

5. Managed Services Client Snapshot
Blue Monitor Global Scorecard
Help Desk for  90,000+ e-mail  Technical Support for 5,000
employee desktops & 3,000
 5,000+ PCs
accounts servers
 1000+ Hosting Customers
 >3,000 servers  400+ Applications Developed in
4 years
Stockholm
Dublin Benelux
Canyon Park TVP Munich
Chicago
Redmond Les Ulis Milan
Silicon Valley Madrid Chofu & Otemachi
Hollywood, Ca Charlotte New Delhi
Las Colinas Dubai Mumbai  400+
 2,000 Winneba
Custom
terabytes of Lagos
Singapore Apps built
transfer rate &
supported
Sao Paulo
worldwide
Johannesburg Sydney
 Clients in 23
countries  1M+ e-mail messages
delivered per day

6. The Infrastructure Challenge
Mobile
Communication Collaboration
Workers
80% of An estimated
organizations 41% of Internet 80% of an
users used a
Escalating believe email enterprise's
wireless laptop
End User
Needs
is more
important + or email-enabled
cell phone this
+ information
sits on
than the month individual’s
phone computers
IT Pros spend
Spam and User tolerance
70% of their
virus infected
email account + for email
downtime is
+ time Increasing
for over 70% of
less than 30
maintaining IT Burden
all email sent existing
today minutes
systems
Security Service Management
Levels and Costs

7. Customer IT Challenges
• Businesses are demanding higher return on
investment for IT dollars
• Businesses are analyzing how to convert fixed cost
IT models to variable cost, pay as you go models
• IT organizations are struggling to keep pace with
accelerated business demands when budgets and
talent are in short supply
• IT needs to simplify their service and refocus on
integrated business solutions
• Business relies on IT innovation to remain
competitive and enable transformation with
advanced, optimized IT investments

8. The Imperative: Do More with Less
Today’s IT Desired IT
Increase
30% Value
45%
New Creation
New
Capability
Capability
70%
Sustaining Decrease 55%
and Running Maintenance Existing
Existing Capability
Capability
Source: Accenture IT Spending Survey

9. So You Can:
Connected Productivity Infrastructure
Desired IT  Deliver anytime, anywhere access to email
 Enable collaboration self-service in 1/10 time
Deliver new
 Reduce end-user support by 25%
business value
 Deal with compliance issues in 1/3 less time
45%
New
Achieve 99.999% messaging availability
Capability 
Stop the spam and virus problem
Keep the business 
running and secure  Get restore-time SLAs under an hour
 Protect against catastrophic loss
55%  Consolidate email sites to a single location
Existing Manage cost  Gain a 3 to 1 reduction in mail servers
Capability and complexity  Reduce messaging costs by 50%

10. Connected Productivity Infrastructure
Communication Infrastructure
Improve security, reliability and management
 Exchange 2003 and the Windows Server System
Remote and Mobile Infrastructure
Enable anywhere, anytime email access
 Outlook 2003, Outlook Web Access and built-in mobile device access
Collaboration Infrastructure
Provide cost effective team productivity tools
 Windows SharePoint Services and Office 2003

11. Blue Monitor’s Approach
• Subscription based IT consulting services
– Customer pays Blue Monitor per device, per month for each desktop
and/or server
– We manage the device in the customer’s office or in a data center of
their choice (Virtual ASP)
– We collocate client servers in our Data Center
– Software As A Service
• Our offerings enable customers to:
– Increase operational efficiency
– Reduce and control operating costs
– Cost effectively gain access to world-class consultants
– Reallocate internal resources to grow business
– Minimize downtime & legal exposure through IT
– Maximize use of resources
– Stay patched and current in a cost-effective way

12. Managed Services Overview
Infrastructure and Security
Features Benefits
• Secure environment • Access to world
• Vulnerability class IT experts
assessments • More reliable, solid
• Patch management IT infrastructure
• Remote monitoring • Lower IT costs
• Backups • Ability to refocus
• Anti-virus internal IT staff on
• Spam filtering business critical
• Current software Infrastructure projects
• Evergreen hardware • Quickly deploy
• ITIL processes new software
• Predictable IT costs
• priced per device per
month
BLUE MONITOR

13. Managed Desktop: $80/120 Month per User
HW/Desktop Software Service
• Maintenance • Monitoring
• 3-5 year evergreen required • Patch management
• Maintenance or • Licenses for:
• Anti-Virus
hot spare required • Operating
• Spam filtering
• Choose from • System
• Pop-up blocking
•White Box • Office
• Backups
•N Computing • CALs
• Future desktop upgrades
•WYSE
• Software distribution
• Asset management
• Desk side support
• Emergency support
• 24X7 Help Desk

14. Managed Services Options
Gold
Tier Three Services
• Bronze & Silver
Silver levels plus-
• All future software
Tier Two Services upgrades included
• Additional access
• Bronze level plus- time to experts
Bronze • More access time to
dedicated experts
Tier One Services •Emergency Support
• Monitoring & reporting
• Timely Patching •Discount on
• Anti-virus protection consulting rates
• Spam & Pop-up blocking
• Backup Verification
• Event log analysis
• On-call Support
• Access to expert time

15. Managed Services Architecture
• Pay as you go model
– Low up-front investment costs
– Monthly charges per device,
Patch employee or service
Spam Filtering Monitoring
Management Backups – No long-term commitments
– Free up cash flow
– Increases return on assets
• Rapid delivery model
Vulnerability
Assessments • Customer is required to have:
– Software maintenance agreements
– Hardware maintenance/spare plan
Faxing
– Broadband internet access
Anti-Virus
• Zero-Touch patch management
– No additional cost to keeping you
current with future releases
Voicemail/
VoIP
• On-site support
Help Desk/
• Hardware & software options
Training Digital Rights
Management • Rock-solid security

16. Service Level Agreements
Critical: Security threats that can easily spread
- Apply fix within 3 days
Important: Security threats that don’t easily spread
- Apply patch within 1 month
Moderate and Low: Service packs, BIOS, firmware
- Apply quarterly as needed
Major version upgrades:
- Within 1 year of release date
Change Management Process:
- Flexible for both customer and Blue Monitor

17. Blue Monitors Process
Conduct a TCO and/or ROI study to calculate
Envision the costs and benefits
Conduct a Blue Monitor assessment of
Evaluate operational efficiencies & opportunities
Transformation Plan–identify risks,
Plan resources, budget, timeframe, & outcome
Implement Transformation Plan-creating a
Build current, secure & financially viable foundation
Follow the prescriptive guidance & best
Deploy practices of OE & P solution accelerators
Leverage MOF to integrate the solution with
Operate customer’s existing operations environment
Train users to use new features, streamline
Enable business processes & realize business value

18. More Value for Everyone
• For Customers
– Lower cost, lower risk, more reliable, more secure
– Solid foundation to run the business on
– Quickly & cost effectively deploy new software
• For ICT Vendors
– Increased revenues (maintenance and new sales)
– Increases the odds of customer loyalty
– Customer has a solid IT foundation
– Customer has better perception of ICT
• For Blue Monitor
– Low risk way to build a recurring revenue stream
– Blue Monitor consultants have less billable pressure and
they are guaranteed to work with the latest products
– Customer has a better perception of Blue Monitor

19. IT all starts with a solid foundation
Business Solutions
Collaboration Platform
IW Productivity Platform
Business Applications Platform
Storage Platform
Legacy Apps Platform
Messaging Platform
Business Productivity Desktop
Blue Monitor Managed Infrastructure Platform

20. Microsoft Practice
• Experts in Microsoft Solutions
• Management Technologies
• SMS, ADS, SUS/WUS/US, MOM
• Collaboration Products
• Exchange, LCS, MIS
• Terminal Server
• Virtual Server
• Windows Desktop deployments
• Windows Server upgrades
• Active Directory & MIIS
• Microsoft Operations Framework
• NetWare to Windows migrations
• GroupWise/Notes to Exchange
• Server Consolidation

21. Open Source Software Support
• 30 Experts in Linux Solutions
• IT Management Technologies
•Zenoss, Snort, Nagios, MRTG
• Collaboration Products
• Free Project Manager, Sugar CRM
•Zimbra
• PHP and MYSQL Application Support
• Robust Linux Web Servers
• Linux Desktop deployments
• Linux Server upgrades
• LDAP and Radius
•Portals and Content Managers
•Linux Routing Platforms
• Embedded Linux Solutions
•Server Consolidation
•Virtualization

22. Contact Blue Monitor Today
Blue Monitor Systems
10 South 3rd St
2nd Floor
San Jose, Ca. 95113
email: sales@bluemonitor.com