The automotive OEM is betting that a totally connected car will allow for advanced technological innovations that simplify the task of driving.

1. By building connectivity into every vehicle it sells, a leading automotive manufacturer
offers consumer internet services that continue to improve the driving experience
over time.
The automotive OEM is betting that a totally connected car will allow for advanced
technological innovations that simplify the task of driving. Cutting-edge capabilities built
into the car include assisted driving features such as self parking and adaptive steering,
as well as comfort features that automatically set the temperature and radio stations to
the driver’s preference.
By integrating telematics into the heart of every vehicle, it’s one of the first automotive
OEMs to use the built-in internet connection for updating the vehicle firmware and
software. Further, the OEM uses the embedded connectivity to communicate with repair
centers, provide real-time traffic-aware navigation routing, and stream infotainment
services.
The embedded internet connectivity is
provided by a radio module that is built into
the car. As the connected car sales continue
to grow, the manufacturer uses Control
Center to manage data costs for this data
intensive vehicle.
Innovative car manufacturer continues to improve
the driving experience with in-vehicle connectivity
Connected Car
Customer
Use Case
In some months, this
OEM has seen vehicle
data costs reduced by
nearly 70 percent with
Control Center.
CONFIDENTIAL

2. • Manage monthly data charges
• Improve service reliability
Business goals
• Support call centers with easy-to-use remote
diagnostics capabilities
Operational challenges
How Control Center helps
• Using real-time visibility into data usage and retroactive data plan selection, the OEM consistently
is able to manage and significantly decrease its total data costs
By the numbers
North America,
Europe
400+ rate plans
Geographic
markets
Rate plans
Control Center usage details Benefits
• Thousands of automated provisioning
actions/month
• Quickly roll out new vehicles and
provision according to its stage in
the vehicle lifecycle
Functionality
• Use SMS to communicate with cars
more than 1 million times/month
• GetTerminalDetails API used nearly
350,000 times per month to determine
vehicle status
• Change rate plans more than 14,000
times/month
• Prepare cars for OTA firmware or
software updates
• Provides complete visibility of the
rate plans, connection state, and
more for the entire fleet
• Reduce costs by ensuring each car
is using the appropriate rate plan
Automation
• Use Spotlight network diagnostics
~200 times in a single month
• Connectivity-related issues have
dropped to 0.3% per month
Diagnostics
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UC_AutoOEM_101415
CONFIDENTIAL