1. insights

2. über insights - what we do We go beyond the survey, we garner insights Copyright © 2010 über engagement

3. über insights - what we are We are Copyright © 2010 über engagement

4. Why über goes beyond the survey Based on 25 years experience of surveys, we seen it from all different perspectives: The employee who is expected to take part The champion who encourages participation The trainer who trains the champions The manager who leads the action planning The head of IC who communicates it The consultant who sells it Copyright © 2010 über engagement

5. How über goes beyond the survey We don’t measure engagement levels – nor do others, they just think they do! We don’t do benchmarking – that’s like driving in the rear mirror, we drive results! We don’t delay – we give real time feedback at team level, it’s their scorecard! We don’t drive “5 to survive” – we strive for your reputation to thrive! Copyright © 2010 über engagement

6. Our approach to measurement We don’t advocate measuring drivers of engagement. Drivers are personal and difficult to influence - if your people don’t “have a best friend at work” we can’t do much about it and we don’t believe it matters. We focus on the business objectives and outcomes not benchmarking. Copyright © 2010 über engagement

7. Our approach to measurement We measure and drive employee advocacy. There is a direct correlation between advocacy, trustand reputation – they are the outcomes of engagement and form a virtuous cycle. We correlate advocacy levels with influencing factors, leading to action. Copyright © 2010 über engagement

8. Principles of management^ Keep it Simple Keep it Measurable^ Keep it Actionable Keep it Relevant Keep it Timely Now that’s smart – just like management, engagement is an art and a science measurement manageable Copyright © 2010 über engagement

9. The ART of über engagement überengagement Copyright © 2010 über engagement

10. The Science of übermeasurement: uber (tn) = ü 16 Where: t = tenet of reputation. Copyright © 2010 über engagement

11. uber:the influencers of advocacy understanding belief experience recognition Copyright © 2010 über engagement

12. (tn):the tenets of reputation t1 : good neighbour t2 : great employer t3: valued products and services t4: high performing business Copyright © 2010 über engagement

13. ü16: a balanced scorecard u b e r t1t2t3t4 u t1 u t2 u t3 u t4 b t1 b t2 b t3 b t4 e t1 e t2 e t3 e t4 r t1 r t2 r t3 r t4 Copyright © 2010 über engagement

14. Change what you can... Low ut3: a lack of advocacy for your products and services correlating with a lack of understanding, then educate! Low rt1: a lack of advocacy for your corporate responsibility correlating with a lack of recognition, then lose the gap! Copyright © 2010 über engagement

15. ...and accept what you can’t It’s okay if non-smoking employees of a tobacco company not to promote their products to friends and family! It’s okay for a fund raising employees of a charity not to talk up the successful growth in charitable donations! Copyright © 2010 über engagement

16. To discuss your business needs connect with über engagement info@überengagement.com tel: +44(0)7789968499 Copyright © 2010 über engagement