1. The document discusses how to run a high school library more like a business by focusing on customers, competition, and adapting to change. It provides examples from Netflix and Blockbuster and recommends using business strategies like the 3C's framework and 6P marketing model. 2. Key recommendations include understanding student needs through surveys and focus groups, benchmarking against competitors, using social media and technology more effectively, and collaborating to share best practices. 3. The presenter argues that libraries must adapt quickly to changes in technology and student interests like the private sector does in order to remain relevant and compete with other activities and distractions.

7. Case Study: Netflix vs. Blockbuster Chart from http://finance.yahoo.com

11. Poll on Library Web site What is your favorite tool for communicating with friends and family? Text message via phone 48 52.7% Phone (voice) 20 22% Facebook, Myspace 13 14.3% Email 7 7.7% AIM/Internet instant message 2 2.2% Paper (cards and letters) 1 1.1%

19. Best Ideas from the audience