At the Pink Elephant ITSM Conference for 2014 we locked 8 ITSM "thinkers" in a room for a day to consider a problem: increasing complexity of multi-supplier IT value streams. We tasked them with coming up with pragmatic actionable advice. This is the result. Well, this is a summary. Watch out for white papers, discussions, a web presence fro sharing and dialog, and other outcomes from this highly successful one-day session. There may be more.

1. Pink Elephant’s
Pink Think Tank
Pink Elephant – Leading The Way In IT Management Best Practices

2. The Pink Think Tank
 Topic: Increasing multi-supplier value streams
 Objective: pragmatic actionable advice
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3. Introducing the PTT members
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4. Problem
 The squeeze
 Everything is changing
 Multi-supplier
 SI, MSI, SIAM…
 Complexity
 You are not ready
Mainstreaming of IT
into business
Pressure
Traditional
IT function
Pressure
Supplier-driven
commoditization
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5. Trends
 As commoditization increases, the traditional
IT role moves to service providers
 Anything that doesn’t demonstrate
differentiating value is a candidate for
externalization
 Suppliers will develop service solutions, and
tools to support them, that an individual
organization cannot do on its own
 Evolving nature of multi-supplier will drive
changes to how IT is organized and managed
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6. Solution Statement
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Corporate governance
Know your business
Operating model
Core
Changed priorities
Supplier Management
Complexity
Balance
Strategic services
Strategic suppliers
Cost and agility
Change the way people work
Trusted advisor
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Innovation
Commoditization
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7. Further findings, further development
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8. Options
 Do nothing
 Wait until something happens
 Start this Monday
<Insert presentation title>
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9. Monday – What Are You Going To Do
About This?
 Understand how your services are adding value to the
organization
 How will the evolving nature of a multi-sourcing
environment change my role or job in the future?
 Understand what you can do, and set priorities
 For Supplier Management
 Discover your existing practices to manage contracts and
suppliers
 Inventory existing contracts, ownership and relationships
 Map the contracts to business outcomes and/or SLA
 Evaluate existing supplier management capabilities and skills
 Reprioritize Supplier Management, Portfolio Management,
BRM
 Get help
<Insert presentation title>
© Pink Elephant, <year>. All Rights Reserved.

10. Panel discussion on Wednesday
 Questions and discussion:
#pinktt
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