Twilio Signal 2016 Serverless Contact Center

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Twilio Inc

Twilio Signal 2016 presentation by David Roberts How to build a serverless contact center using Twilio Taskrouter

Software

HOW TO BUILD A CONTACT CENTER
FOR FUN
(AND PROFIT)
With Twilio Task Router
And AWS Lambda

HOW DO I BUILD A SOLUTION WHICH...
> Allows customers to get in touch using any method
> Keeps agents busy, yet responsive
> Can be built quickly
> is reliable
> Scales

CLOUD SERVICES GALORE!
> Twilio Task Router
> AWS Lambda
> AWS API Gateway
> Twilio Client
> Twilio Voice / Messaging
> Auth0
> Postmark

HANDLING TASKS IN THE FRONTEND
USING TASKROUTER.JS

FINDINGS
> Config is code
> I'm in a love / hate relationship with API Gateway
> Crazy Scalable
> Prioritize Tasks

CODE
Backend - https://github.com/droberts84/universal-contact-center-be
Frontend - https://github.com/droberts84/universal-contact-center-
fe
CONTACT INFO
@drobtravels
hi@drob.net
www.drob.net

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