O slideshow foi denunciado.
Utilizamos seu perfil e dados de atividades no LinkedIn para personalizar e exibir anúncios mais relevantes. Altere suas preferências de anúncios quando desejar.

Twilio Signal 2016 Serverless Contact Center

413 visualizações

Publicada em

Twilio Signal 2016 presentation by David Roberts
How to build a serverless contact center using Twilio Taskrouter

Publicada em: Software
  • Seja o primeiro a comentar

Twilio Signal 2016 Serverless Contact Center

  1. 1. HOW TO BUILD A CONTACT CENTER FOR FUN (AND PROFIT) With Twilio Task Router And AWS Lambda
  2. 2. HOW DO I BUILD A SOLUTION WHICH... > Allows customers to get in touch using any method > Keeps agents busy, yet responsive > Can be built quickly > is reliable > Scales
  3. 3. CLOUD SERVICES GALORE! > Twilio Task Router > AWS Lambda > AWS API Gateway > Twilio Client > Twilio Voice / Messaging > Auth0 > Postmark
  4. 4. CREATING A TASK FROM SMS
  5. 5. CREATING A TASK FROM E-MAIL
  6. 6. HANDLING TASKS IN THE FRONTEND USING TASKROUTER.JS
  7. 7. HANDLING INCOMING CALLS
  8. 8. REPLY TO AN SMS OR E-MAIL
  9. 9. CALLBACK FROM AN SMS
  10. 10. FINDINGS > Config is code > I'm in a love / hate relationship with API Gateway > Crazy Scalable > Prioritize Tasks
  11. 11. CODE Backend - https://github.com/droberts84/universal-contact-center-be Frontend - https://github.com/droberts84/universal-contact-center- fe CONTACT INFO @drobtravels hi@drob.net www.drob.net

×