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Real-life experiences
launching mobile apps
eduserv symposium, May 13th 2010
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A word about the value chain
Apple
                                Google
                                Everyone else




Apples are not the only fruit
Apple
                                Google
                                Everyone else




Apples are not the only fruit
To reach 70% of UK mobile owners...
 You need to be available on 375 different devices,
 70 different families from 8 manufacturers.

 The best family delivers 4.15%, the worst 0.33%
 All iPhones together deliver 3.63%

 Just the 10 most popular devices deliver 28.11%




Apples are not the only fruit
Customers pay up-front or later.

 Tariffs are extremely confusing.

 “Bill shock” is a recognised phenomenon.

 Mobile billing has a poor reputation.




Tariffs and billing
Hello
A well-honed design process
http://www.flickr.com/photos/msimdottv/4339697089/

perhaps a bit minimal




             Release early, release often
Puzzler
5 years of lessons learned
Channel 4: sex education concepts
Channel 4: sketching
“I think there
   “You should
                                should be a mute
  put instructions
                                button, that could
 and that on there
                                get annoying...”
  before you can
        play it”



                            “Are there
                          any three player
                            games?”



Channel 4: user testing
More fragmentation

Simpler, cheaper tariffs

Commoditisation of access




Coming soon...
Thanks for staying awake

Tom.Hume@futureplatforms.com

http://tomhume.org/
twitter: @twhume

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Eduserv 2010