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Semelhante a Com120 11 conflict part 4
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Com120 11 conflict part 4
- 1. Topics Definition of conflict Principles ◦ Styles Conflict management stages Conflict management strategies
- 2. Strategies Consider ◦ Goals ◦ Emotions ◦ Thoughts ◦ Personality ◦ Family history
- 3. Strategies Less Effective • Win-Lose • Avoidance • Force • Face-attacking • Aggressiveness More Effective • Win-Win • Active Fighting • Talk • Face-enhancing • Argumentativeness
- 5. Strategies Less Effective • Avoidance • Withdrawing • Nonnegotiation • Silencers More Effective • Active Fighting
- 6. Strategies Less Effective • Force • Physical • Emotional More Effective • Talk
- 7. Strategies Less Effective • Face-attacking (Face- detracting) • Beltlining • Blame More Effective • Face- enhancing • Respectful
- 8. Strategies Less Effective • Aggressiveness More Effective • Argumentativeness
- 9. Strategies Less Effective • Win-Lose • Avoidance • Force • Face-attacking • Aggressiveness More Effective • Win-Win • Active Fighting • Talk • Face-enhancing • Argumentativeness