Culs 2009 Presentation Give Em The Pickle

Give ‘em the Pickle: Customer Service Improvement Terri Summey, Associate Professor Head of Access and Children’s Services Emporia State University

Customer Service Hardy Franklin, ALA President 1994 ,[object Object],[object Object],[object Object]

Customer Service in Libraries: Not New! Mr. Green’s Axiom ,[object Object]

Why Emphasize Customer Service? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Evaluating Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Customer Service: Not Just for Front Line Employees ,[object Object],[object Object],[object Object],[object Object],[object Object]

The Pickle Principle: ,[object Object],[object Object],[object Object],[object Object]

Give ‘em the Pickle ,[object Object],[object Object],[object Object],[object Object]

Customer Service Models ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Celebrate Success ,[object Object],[object Object],[object Object]

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Bibliography of Sources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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