This is a modified version of an internal proposal in my organization to transform it into a client-centric model of operation in offering our support programs to develop the ICT industry. The material is now generic for anyone who needs to know what does it mean to transform an organization into a client-centric one or needs supporting materials to use within her/his organization. However, the proposed steps need not necessarily match all types of businesses :) The way the slide is developed is actually new relative to my other slides on slideshare, which is aiming to maximize absorption by audiences ... Enjoy :) (Business related information is removed)

1. Towards a Client-Centric
Transformation
Introducing the Concept
Tarek Salah Kamel
tarek.salah.kamel@gmail.com

3. To be a Guaranteed Journey for our Client’s Growth

4. To meet our

5. 1. Deliver the right support programs to the
right clients at the right time

6. In our Clients Eyes

10. 1.Client Segmentation
Competitive
Technology Clusters
Real Growth Potential
High Maturity Stage
Focus on whom with
what programs
based on which
Criteria?

11. 2. Create an Enterprise-Wide View of Clients Performance

12. 3. Listen to our Clients Voice

13. 4. Incorporate Clients Voice into Processes,
Behaviors and Strategic Planning

14. 5. Offer Client Growth Roadmap Guidance

15. 6. Meet
And better Exceed them

16. 7. Measure Enterprise-Wide Impact
Accurately …

17. Through our Client’s Sustained Growth
Industry GDP
Employment

18. Identify
Attract
Serve
Retain
Our CLIENTS
So Client-Centricity is to

20. To Transforming

21. 1. Embracing

22. Which is a Necessity for Organizational Excellence

23. 2. Building effective Knowledge Management Systems

24. To Enable

25. 3. Unleashing organizational innovation capabilities to refine the Operating Model

26. To offer a guaranteed growth lifecycle for our clients

27. To Spark Transformation

28. Adopt Organizational
Of our Clients

29. BUILD ENTERPRISE-VIEW OF CLIENTS PERFORMANCE
ENGAGE STAKEHOLDERS INTO COLLABORATION
ENABLE THE CLIENT-CENTRIC TRANSFORMATION

30. Create a Cross-Functional Focus Group

38. For our Clients

39. Let’s start fast

41. As we have a lot to do