The document outlines the agenda for the Kranky Geek conference on AI in real-time communications (RTC). The schedule includes sessions on speech analytics, voicebots, computer vision, and RTC optimization. Speakers will discuss topics like using AI for call center monitoring and transcription, building voicebot architectures for contact centers, and applying machine learning to optimize RTC networks. The event will explore how emerging AI technologies can enhance functions like noise suppression, error correction, and route optimization in real-time communications.

1. www.flickr.com/photos/davidyuweb/15878176517/in/photo
Online schedule @ http://bit.ly/kgwebrtc
AI in RTC

2. Who are we?
Chad Hart
webrtcHacks / cogint.ai
@chadwallacehart
Chris Koehncke
ChrisKranky.com
@ckoehncke
Tsahi Levent-Levi
BlogGeek.me
@tsahil

3. #krankygeek
Online schedule @ http://bit.ly/kgwebrtc

4. Schedule
Time Session
10:00 AM Welcome, Discord, Facebook
10:50 AM Break
11:10 AM Intel, VoiceBase, Voicera
12:10 PM Lunch
1:20 PM IBM, Dialpad, Nexmo
2:20 PM Break
2:40 PM Callstats, RingCentral, Google
3:50 PM Break
4:10 PM Agora.io, Houseparty, Microsoft
5:10 PM Networking Reception
Online @ http://bit.ly/kgwebrtc

5. Online schedule @ http://bit.ly/kgwebrtc

6. Online schedule @ http://bit.ly/kgwebrtc
Your ticket benefits
Girl Develop It is a nonprofit organization that exists to provide affordable and judgment-free
opportunities for women interested in learning web
and software development.
www.girldevelopit.com

7. Sponsors
Kranky Geek San Francisco, Nov 16 2018
Speakers
Event Host
Exhibitors
Supporters

8. Say hi to the platform vendors

9. WebRTC @ Kranky Geek
Open source tools for cloud-based video and vision
processing
Multiparty Voice and Video for Gamers
WebRTC 1.0 and Audio in Chrome

10. AI in RTC use case categories
speech analytics
voicebots
RTC
optimization
computer
vision

11. • Call center agent
monitoring
• Transcription
• Translation
• Agent coaching
• Customer engagement
Speech Analytics

12. Speech Analytics goes mainstream
Better
quality
More use
More
vendors
Better
algorithms
$

13. Speech Analytics @ Kranky Geek
Speech Recognition for Meetings: Technical Challenges
Making sense of jargon with custom language models
More than speech: leveraging paralinguistics for
improved analytics

14. Voicebots – Smart Speakers & Assistants
• IVR replacement
• Starting meetings
• In-call assistance

15. 2011 2012 2013 2014 2015 2016 2017 2018
Apple
introduces
Siri
Google launches
Google Now
Microsoft
Cortana on
Windows 10
Amazon
releases
Alexa &
Echo
Google
Acquires
API.AI
IBM
Launches
Watson
Virtual Agent
Google
Home
Contact
Center AI
Apple
Homepod
Amazon
Echo
Connect
source:
Voicebots: Consumer ⇨ Business

16. Voicebots @ Kranky Geek
Voicebot Architectures for Contact Center
Transformation
Connecting a real time voice to cloud speech to text
engines

17. Computer Vision
• Funny hats
• Face detection
• Gestures
• Object detection
• Emotion analysis

18. Computer Vision is coming to WebRTC specs
https://w3c.github.io/webrtc-nv-use-cases/#funnyhats*
This is from a W3C document examining use cases for the next version of WebRTC

19. Computer Vision @ Kranky Geek
Mixed Reality meets WebRTC for Remote Assistance
(HoloLens)
Adding smarts to a video chat camera
Exploring On-Device Machine Learning for RTC
applications
Deep Learning for Mobile Platforms: Performance and
Complexity Analysis
Open source tools for cloud-based video and vision
processing

20. RTC Optimization
• Noise suppression
• Echo cancellation
• Error correction
• Route optimization

21. Quality Optimization
Can machine learning replace/improve current media processing algorithms?

22. RTC Optimizations @ Kranky Geek
Applying Machine Learning to optimize end-to-end RTC
Networks
Stream quality measurement with Machine Learning

23. Special discount
for Kranky Geek
Use code KGSF2018
until November 30
for $1000.00 off
krankygeek.com/research
or email us
purchase at

24. www.flickr.com/photos/davidyuweb/15878176517/in/photo
Online schedule @ http://bit.ly/kgwebrtc
AI in RTC