What I Learned Supporting Asterisk & AGI Apps For a Year, as given at ClueCon 2010.

1. What I Learned
Supporting Asterisk & AGI Apps
For a Year
Troy Davis
twitter.com/troyd
cloudvox.com
@ifbyphone @cloudvox

2. Why
Host Asterisk
Apps at & by customers
"AGI": {Adhearsion,Asterisk-Java,PHPAGI,more}
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3. Things Customers Ask
App integration
Sophisticated call logic
Carrier independence
Docs
Call count
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4. Things Customers Don't Ask (That I
Thought They Would)
How do I do <Fairly General Task> in <AGI
Library Y>
Client-side debugging
App monitoring
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5. Things Experts Wonder
Asterisk standardization, versions
Server-side debugging
AMI settings
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6. Things Customers Think
AGI is Complex, HTTP is Simple
Caller ID & DTMF Just Works
Spoofing
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7. Things We Test
Capacity
End-to-end audio delay
Muxing delay
Timing accuracy
Protocol-specific response time
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8. Things We Help Customers Test
App functionality
App compatibility
call-tester
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9. Things I'm Thankful For
Escape valve
SIP Forwarding
Stability
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10. Things I Wish Existed
FaceTime for Asterisk
Wide support for SMS over SIP
Asterisk-Java or Adhearsion for PHP
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11. Questions
Troy Davis
twitter.com/troyd
cloudvox.com
@ifbyphone @cloudvox