As extensive studies by Brandon Hall Group have found, there is a raging dissatisfaction with current learning technologies. About 44 percent of companies are actively considering replacing their current LMS – up 16 percent from 2015. Moreover, 34 percent of companies are actively exploring new technologies. This session explores these technologies and the state of the art of implementing them, including case studies on implementing social and experiential learning and the impact of artificial intelligence in personalized learning and competency management. Speaker: Corey Marcel, Docebo

1. Innovative Learning Technology
in a Social & Experiential World
Why Interactive Learning Functionalities
are Must-Haves to Leverage 70:20:10 Learning

2. Speaker
Corey Marcel
Director of NA Sales
Docebo

3. EMPLOYEES
NORTH AMERICA
Athens, GA (USA)
Toronto, ON (Canada)
EUROPE
Milan (Italy)
MIDDLE EAST
Dubai (UAE)
OFFICES
1,200+ customers
Mid-market & enterprise
Industries: Software, pharma, retail,
manufacturing, etc.
A worldwide network of partners
CLIENTS IN 83 COUNTRIES
140 1,2004
About Docebo

4. What We’ll Cover
The big problem with learning
Dissatisfaction with LMS solutions
Supporting learning as it actually happens
Case study: Vision Hospitality Group
Actionable takeaways

5. Skills mismatch
is a huge problem
for businesses.
Chart 4. The Beveridge Curve (job openings vs. unemployment rate)
Seasonally adjusted
Unemployment rateDec ‘00-Feb ’01 Mar ‘01-Nov ’01
(Recession)
Dec ‘01-Nov ’07
Dec ‘07-Jun ’09
(Recession)
Jul ‘09-Jan 17

6. This is a BIG problem.
In PricewaterhouseCoopers’
18th Annual Global CEO
Survey, “Availability of key
skills” was listed as one of
the Top 3 CEO Top
Concerns.
Over- regulation
Availability of key skills
Government response to fiscal
deficit and debt burden
Geopolitical uncertainty
Increasing tax burden
Cyber threats including lack
of data security
Shift in consumer spending
and behaviours
Social instability
Speed of technological change
New market entrants

7. Dissatisfaction with learning technology
34% of companies are
actively exploring new
or different learning
technologies.
About 44% of
companies are actively
considering replacing
the current LMS.
This number is up 16%
from 2015.
Source: Brandon Hall Group

8. Why the dissatisfaction?
Satisfaction with
current learning
technology is low –
the highest score
equates to a C

9. Technology must be able to support learning as it
actually happens.

10. The elements of 70:20:10
The essence of 70:20:10 framework is that learning occurs through a range of approaches, being roughly:
Source: 70+20+10= 100 The Evidence behind the Numbers, Towards Maturity, 2016
70
20
10
From real life and on-the-job experiences, tasks and problem solving
From feedback and from observing and working with others
From formal training such as classes or courses (both face-to-face
and online) and reading

11. The Lexicon
Terminology differs by global geography and jurisdiction
Different terms foundationally mean the same thing -- with
subtle differences

12. The Lexicon
Social Learning Informal Learning Blended Learning 70:20:10
Happens in social
environments where
learners examine and
evaluate actions of
others
Behaviour and idea
driven
‘Impromptu’ learning
that is unscheduled
and happens ad hoc
Often unexpected
Online discussions, FB
articles, presentations
A mix of the right
social, on-the-job, and
traditional learning
experiences
Planned, implemented
L&D strategy, approach
and rubric
Deliberate, and
cultivates ILT,
on-the-job,
social/informal aspects

13. Does social learning actually work?
The benefits of applying 70:20:10
Source: 70+20+10= 100 The Evidence behind the Numbers, Towards Maturity, 2016
5x
4x
3x
As likely to be able to attract talent (20% vs 4%)
As likely to respond quickly to business change (30% vs 7%)
As likely to report improvements in staff motivation (27% vs 8%)

14. Case Study:
The Problem:
“I needed something that was going
to be easier to manage, that was
going to be user-friendly, and that
was going to help us enable the social
space a little bit better.”
– Megan Brown, Director of Culture and Talent
Development, Vision Hospitality Group

15. Case Study:
The Solution: Docebo Coach and Share
“The thing that I love about
Coach and Share is that, for the
associates, learning becomes
peer-to-peer instead of something
that gets pushed down from the
home office.”
– Megan Brown, Director of Culture and Talent
Development, Vision Hospitality Group

16. Case Study:
The Results:
“There’s a strong correlation
between hotels that are engaged
in the Docebo training and high
guest satisfaction scores, versus
hotels that are still coming on
board with the training program.”
– Megan Brown, Director of Culture and Talent
Development, Vision Hospitality Group

17. Case Study:
The Problem:
Docebo has grown by 433% since
2013. Fast growth meant we needed
a more effective way to onboard our
sales team.

18. Case Study:
The Solution: Docebo Coach and Share
for sales enablement
● We use our LMS to centralize our training
resources and curate knowledge capital
● Training materials are easier to access –
learners can find what they need, when
they need it
● We also gain actionable data from our
training resources that we use to improve
our onboarding content and processes

19. Case Study:
The Results:
For BDRs: Time to onboard for
decreased by 50%
For AEs: Time to onboard
decreased by 25%

20. Technology must be able to support learning as it
actually happens.

21. Technology must be able to support learning as it
actually happens.
Facilitating social and informal learning is just the tip of
the iceberg for learning technology.

22. Learning technology must be supported by the right people & processes
PEOPLE PROCESS
TECHNOLOGY

23. The ROI of social/informal learning

24. Key Takeaways
Skills mismatch is a massive problem for businesses, and dissatisfaction
with learning technology solutions is high – it’s time to take a new approach
Learning technology must be able to support learning as it actually
happens (i.e., facilitate social and informal learning)
Organizations that are implementing social learning with learning
technology are seeing results and proving ROI
Consider people, processes, and tools for more effective learning programs

25. Questions?
Corey Marcel
Director of NA Sales
@corey_marcel
corey.marcel@docebo.com
CONTACT DOCEBO
@docebo
docebo.com
+1.800.681.460

26. Thank you!