From Classroom to Blended Learning
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Explore Great Clips’ journey of converting a classroom-based training program to a blended approach. Hear about design considerations and elements, learn development best practices, and see the results of implementing a blended approach. This is a practical session designed to give you a framework and ideas you can implement in your organization. Speakers: Lora Peterson and Sue Aderhold, Great Clips
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From Classroom to Blended Learning
- 1. Take Your Program From Classroom to Blended
- 2. Great Clips • Largest salon brand in the world • 4200+ locations • Franchisee owned • Select service • 12 years of growth • 200+ new salons per year • Customer visits increase each year
- 3. Training Organization • LEADS = 6 days in person • Academy = 3 days in person • 70 training centers + hotel training • 42 full-time trainers
- 8. • Consistent brand delivery = elearning • + • Relationships = in-person • Blended Learning
- 9. The Parameters • Blend the content o The right content = the right method • Reduce time at the training center • Fun and engaging o Short bits: 13 – 17 minutes • Improve learning = increase results
- 10. The Development Team Offered instructional design program to trainers • 9 started program; 3 finished • 3 were added to development team half-time The original team: • Instructional Designer • eLearning Specialist Need additional help! • 50% time Graphics Designer
- 11. Instructional Design Program • How Adults Learn/Learning Styles • Writing Learning Objectives • Course Design Process – Storyboarding • Course Flow • Engagement Activities and Scenarios • Checking Understanding & Assessing Knowledge • Page Design • Effective Use of Media/Copyright Law • Resources: ISD From the Ground Up Leaving ADDIE for SAM
- 13. Agile Framework • Agile software development is a group of software development methods in which requirements and solutions evolve through collaboration between self-organizing, cross-functional teams. It promotes adaptive planning, evolutionary development, early delivery, continuous improvement, and encourages rapid and flexible response to change.
- 15. Kick Off Meeting 3-Day Agenda: • Overview of development process & roles • Building the team • Design parameters • Learning objectives for ‘buckets’ • Courses/content for each bucket • Course Design Worksheet • Start development (together in the room)
- 17. Mindset Shifts
- 19. Daily Stand Up What’s on your plate today? What’s getting in your way? What do you need help with? Feedback
- 20. 2020
- 22. The New Program
- 28. Prepare Your Support & Your People
- 29. Testing
- 30. Train the Trainer Three day agenda: • Facilitation skill building • Module activity groups • Questions • Final details
- 31. Communication
- 32. T
- 33. The Results
- 34. The Results 0 0.5 1 1.5 2 2.5 3 3.5 4 4.5 5 Satisfaction Online Engagement Online Technology Experience Satisfaction In Person
- 35. LEADS Course Ratings • All courses rated between 4.22 – 4.53 out of 5.
- 36. 123 5842 8457 13277 14539 49601 80079 107113 0 20000 40000 60000 80000 100000 120000 2009 2010 2011 2012 2013 2014 2015 2016 New Franchisees AllFranchisees GM’s&GCI SalonManagers LEADS Course Completions AcademyTest
- 37. 0 1000 2000 3000 4000 5000 6000 Leadership Concepts Deliver the Brand Communication Recruit, Interview & Hire Coach & Reinforce Manage the Salon 2015 2016 LEADS
- 38. What’s Next
- 43. Lora Peterson Director, Great Clips University Great Clips, Inc. Lora.Peterson@greatclips.com (952) 746-6541 Sue Aderhold Director of Education Great Clips, Inc. Sue.Aderhold@greatclips.com (636) 248-6305