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CEO OF YOUR PRODUCT?
YEAH? PROVE IT!


Elizabeth Caley
    @ECaley
TOP FIVE WAYS TO
LOSE CREDIBILITY
    AS YOUR
 PRODUCT’S CEO
5.
Stall on
making decisions
4.
Ask for
everything
and ask for
it now!
3.
Throw other
departments
under the
bus
2. Be oblivious to ROI
1.
Don’t have
the voice of
the customer
TOP FIVE WAYS TO LOSE
     CREDIBILITY
       AS YOUR
   PRODUCT’S CEO

       @ECaley
How to Act Like the CEO of
      Your Product
         April Dunford
        @aprildunford
      Rocketwatcher.com
What Does a CEO Worry
   About All Day?
Product
Product
Revenue
Sales:
Used to be in charge of this
Who Owns the Buying Process?
     The Good Ol’ Days

              Sales                          Nobody


 No                                           Rene
       Need       Eval   Buy       Enjoy
need                                           w



                               Cust. Serv.
The Customer Buying Process
       Has Changed

Prospects only talk to you when they are
              ready to buy
Who Owns the Buying Process?
          Today

   Marketing          Sales              Marketing


 No                                         Rene
       Need    Eval     Buy      Enjoy
need                                         w


                              Marketing
                              Cust. Serv.
Marketing has Changed
           Old                        New
Focus on Products         Focus on customer
                          problems
Selling                   Engagement and
                          Education
Outbound                  Inbound
Brochures, Data Sheets,   Articles, eBooks, Blog
Product Demos             Posts, Video
Promotion of the          Promoting a point of
Product/Company           view/thought leadership
Branding fluff            Market Understanding
The Big Opportunity For PM’s
• Marketing is becoming the revenue
  driving engine of the company
• Marketing is becoming more focused
  on useful content
• PM’s are in a unique position to make
  everything that marketing does better
10 Ways to Get Closer to
           Revenue
1 Educate Marketing on Segments
2 Help Marketing understand your
  Market Context
3 Be a data nutjob
4 Identify friction points and
  accelerators in the pipeline and work
  on those
5 Work with Marketing to make your
  product more “self-spreading”
10 Ways to Get Closer to
           Revenue
6 Create content like a maniac
7 Brand yourself: Be a known,
   respected expert in your customer
   community
8 Be a credible spokesperson for your
   company’s point of view on the
   market (then land speaking gigs)
9 Adopt a reporter
10 Have 10 referenceable customers
   that owe you one
Thanks!

   @aprildunford
RocketWatcher.com

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2012 11-27 TPMA - CEO of your Product - E Caley A Dunford

  • 1. CEO OF YOUR PRODUCT? YEAH? PROVE IT! Elizabeth Caley @ECaley
  • 2. TOP FIVE WAYS TO LOSE CREDIBILITY AS YOUR PRODUCT’S CEO
  • 7. 1. Don’t have the voice of the customer
  • 8. TOP FIVE WAYS TO LOSE CREDIBILITY AS YOUR PRODUCT’S CEO @ECaley
  • 9. How to Act Like the CEO of Your Product April Dunford @aprildunford Rocketwatcher.com
  • 10. What Does a CEO Worry About All Day?
  • 14. Sales: Used to be in charge of this
  • 15. Who Owns the Buying Process? The Good Ol’ Days Sales Nobody No Rene Need Eval Buy Enjoy need w Cust. Serv.
  • 16. The Customer Buying Process Has Changed Prospects only talk to you when they are ready to buy
  • 17. Who Owns the Buying Process? Today Marketing Sales Marketing No Rene Need Eval Buy Enjoy need w Marketing Cust. Serv.
  • 18. Marketing has Changed Old New Focus on Products Focus on customer problems Selling Engagement and Education Outbound Inbound Brochures, Data Sheets, Articles, eBooks, Blog Product Demos Posts, Video Promotion of the Promoting a point of Product/Company view/thought leadership Branding fluff Market Understanding
  • 19. The Big Opportunity For PM’s • Marketing is becoming the revenue driving engine of the company • Marketing is becoming more focused on useful content • PM’s are in a unique position to make everything that marketing does better
  • 20. 10 Ways to Get Closer to Revenue 1 Educate Marketing on Segments 2 Help Marketing understand your Market Context 3 Be a data nutjob 4 Identify friction points and accelerators in the pipeline and work on those 5 Work with Marketing to make your product more “self-spreading”
  • 21. 10 Ways to Get Closer to Revenue 6 Create content like a maniac 7 Brand yourself: Be a known, respected expert in your customer community 8 Be a credible spokesperson for your company’s point of view on the market (then land speaking gigs) 9 Adopt a reporter 10 Have 10 referenceable customers that owe you one
  • 22. Thanks! @aprildunford RocketWatcher.com