A capable and well-managed contact center holds the key to increasing your service levels, growing your business and building member loyalty.

1. Custom 24/7 member
serviCe support
Total Member Care
TM
Service. Growth. LoyaLty.
A capable and well-managed contact center holds the key to increasing your service levels,
growing your business, and building member loyalty.
a Better ModeL deLiverS Better reSuLtS.
Challenging economic times call for bold moves to compete effectively and enhance the vitality
of your business. Why not get more from the resource that is the front-line for building and
sustaining your valued member relationships?
• Expand your hours of availability – With Custom 24/7 Member Service support, your credit
union never closes.
• Lower your operating expenses – Expand your service availability without additional costs
for recruiting, hiring, and training new staff.
• Continue your business – Enjoy the peace of mind of a built-in backup plan for delivering
member service during business interruption events.
• Web-based administrative tools – Make real-time changes to your custom scripting and call
handling procedures.
• Internet help desk support – Our team fixes PIN lockouts, resets passwords, and resolves
browser issues.
• Free information query tool – with CUAdvisorTM, your staff and members can quickly locate
information about your credit union and resolve common service requests
SeLect your Service type.
• Financial Service Centers Cooperative, Inc. (FSCC) network-based service – Shared branch
call center concept offers 24/7 contact center-based support for the most commonly requested
member services, such as balance inquiries, recent deposits and transactions, and funds
transfers.
• Custom FSCC network-based service – Uses shared branching functionality to deliver
custom-branded call center services. This solution offers transactional support and provides
an unlimited menu of general information topics and other functions.
• Custom service via direct core interface – Uses a direct interface to the credit union’s core
processing system to access member deposit and loan account data and support the widest
range of transactions and service requests.
24/7 Member Service Lending Member Enrollment Online Knowledge Base Shared Branch Support Outbound Cross Sales

2. we’re JuSt Like you.
We’ve been focused on serving credit unions and their members for over 30 years. We
understand the special relationships that credit unions build with their members. Our 24/7
contact centers are a seamless extension of your own member service capabilities. We use
your own unique member greeting and we follow your policies and procedures.
More than Service.
The 24/7 contact center is the new marketing channel for credit unions. Total Member Care
solutions are built to deliver better service and higher growth at lower costs.
• Lending – 24/7 loan application processing with decisions in under 10 seconds using credit
union-specified criteria.
• Product Cross-Selling – Leverage your members’ phones calls to match them with your other
products and services.
• Outbound Services – Welcome new members, communicate important credit union news, or
increase product penetration and activation.
• Call Center Productivity Tools – Our CUScripter application provides an intuitive and
customizable tool your own agents can use to consistently handle all types of member
requests.
• Credit Union Knowledge Base – Our CUAdvisor tool organizes all kinds of information
about your credit union into a database that staff and members can access simply by asking a
question.
• New Member Enrollment – Support membership expansion drives with automated member
acquisition solutions.
diScover the vaLue of partnerShip with pScu financiaL ServiceS.
Find out more about how PSCU Financial Services and our Total Member Care solutions can
bring new levels of service and growth to your credit union. Call 800-443-7728 ext. 7877 to
learn more.
®
2/09
560 Carillon Parkway St. Petersburg, FL 33716 800-443-7728 www.totalmembercare.com