Protection Unit, a Belgian security company, chose to use the PRESTO KPI platform to digitize its performance governance after merging with another company. The platform helped Protection Unit structure its newly expanded organization, categorize its 350+ KPIs, train managers, capture business processes, and reduce documentation time. PRESTO provided real-time performance reporting across departments and helped instill a culture of accountability. Within two weeks, all KPIs were loaded onto the platform and managers were trained, allowing for faster decision-making.

1. Belgian leader in security surveillance chooses
PRESTO KPI to digitize performance governance
Case Study

2. Security partners, business solutions
Protection Unit (protectionunit.com) is a Belgian company established in 2008 and
specialising in the supply of security services.
Its mission is to anticipate and to respond professionally to the needs of its customers.
Protection Unit operates 24/7 to increase the satisfaction of its staff by developing their skills,
their versatility, their autonomy, their sense of responsibility and their motivation in compliance
with quality standards. Protection Unit is committed to satisfying customers with a constant
focus on quality and services.
Protection Unit wishes to provide the best comprehensive response to customers’ changing
needs, in a spirit of proximity and responsiveness and strives on a daily basis to improve its
security services by investing in new technology, by offering its employees multiple in-house
training opportunities and by continuously seeking out solutions to the issues encountered.
To establish and embed its approach of continuous progress and quality, Protection Unit is
based on a number of values.
Monitoring and security are specialised occupations, but for Protection Unit, it is first and
foremost, about mutual cooperation with customers passion

3. Overview
In the summer of 2019, Price
Waterhouse Coopers (PwC)
contacted us to assist their client,
Protection Unit with the
restructuring of the company as it
was merging with its former
competitor Fact Group and
needed a robust digital solution to
capture and catalogue business
processes, report KPIs and cascade
the long-term strategic vision of the
organisation into measurable
annual objectives.
The partnership
To support Protection Unit’s 3 major
offices (Liege, Brussels & Antwerp),
we chose Luxembourg-based
MK PM Consulting to take the lead
role in the product installation to
ensure quality training of the Senior
Management Team and accuracy
in the data upload consisting of 350
circa new KPIs.
• Acquisition lead
• Operating model
restructuring
• KPI architecture
• Product training &
localisation
• KPI reconciliation
• Process taxonomy capture
& touchpoint mapping
• Process optimisation
• Cloud-based
performance
governance

4. Objectives
1. Put structure to the post-acquisition
organisation giving visibility into
functions, roles & responsibilities
2. Group the portfolio of 350+ KPIs into
categories and sub-categories to allow
for quicker accessibility to information in
times of necessity
3. Support 16 Division Heads in the handoff
and training of the KPI management
solution PRESTO
4. Capture the taxonomy of business
processes at the team level allowing
team leads to link underperforming KPIs
to process optimisation opportunities
5. Reduce time dedicated by stakeholders
to excessive documentation, paperwork
and communication

5. From spreadsheets to
cloud-based performance management
With digital transformation on the top of its agenda and looking
for a more effective way to measure and govern daily business
activity, Protection Unit chose PRESTO KPI as its KPI
management solution to accelerate tactical decision making
and remove the risks and administrative burden of using off-line
solutions (e.g. spreadsheets) to manage its 350+ KPI portfolio
• Hours worked
• Turnaround time
• Defects
• Unfinished jobs
• New clients acquired
Productivity Training
• Online courses
• Hours dedicated to
learning
• Performance review
Quality
• Satisfaction score
• Complaints
Some KPIs
• Profit margin
• Turnover
• Cash flow
Profitability
Risk & safety
• Reported incidents
• Workplace accidents
• ISO non conformities
350+ KPIs under control

6. Top-to-bottom, bottom-to-top collaboration
A customised approach to ensuring a KPI management discipline
the R-A-C-I matrix
The RACI logic was integrated into the
Protection Unit KPI management
strategy giving a fresh perspective to
employees at all levels on setting
expectations, roles, responsibilities and
sense of ownership.
In doing so, with the PRESTO one-point-
entry KPI capture platform, process
experts were able to quickly feed KPI
results to the PRESTO KPI dashboard
giving the Management Team a wide
set of automated reports available to
drive their weekly & monthly
management meetings and targeted
performance-enhancement
committees
RESPONSIBLE:
The person who has first-point-of
contact with the KPI result and is
responsible to deliver this number to
the Management Team (e.g. the
doer)
ACCOUNTABLE:
The person who is responsible for the
KPI’s performance (e.g. the team
leader)
CONSULTED:
Subject matter experts with
experience who could be useful in KPI
optimisation discussions
INFORMED:
Parties who need to be informed of
the KPI’s performance, in particularly
if a critical decision is pending (e.g.
Senior Management)
16 senior
managers trained on
using the RACI matrix

7. Real time performance reporting at 360°
Yves Bastin, CBO, as of 23 May 2020
Agreeing to perform
The complete set of 350+ KPIs were
added to the PRESTO dashboard
and ready for the Management
Team on day 1 of the training
commencement

8. 350 KPIs
in only 2 weeks
24 hours per month
$aved on administrative activities
(elimination of spreadsheets to manage data
retrieval, report compilation, etc.)
10
reports
actively used
‘The team at TOPP TI loaded our
company information and all our
KPIs into PRESTO sending us
training videos which allowed us
to be independent on day 1 in
accessing and printing reports. In
less than a few hours of training
we were already up-and-running
in business as usual mode.’
Nicolas De Angelis
Protection Unit
CFO
350+ KPIs
Loaded & ready on day 1
16users
trained
2 hours per user
was all that was needed to get the
management team up-and-running
50 teams
87 roles & responsibilities
.. 2 weeks of
preparation
by the
Project
Team

9. In addition to numerical
results, PRESTO offered a
company-wide sense of
urgency, sense of ownership,
and sense of purpose
discipline among the users
group equipping each with a
wide set of problem-solving
tools while embedding the
fundamentals of Lean in daily
operations
Intangible results
• Increased data security and
reliability
• Increased measurability
• Faster decision making
• Greater visibility/transparency
• Increased employee
engagement
• Less knowledge gaps /
increased resiliency
• Increased sense of urgency
• Increased sense of
accountability

10. TOPP Tactical Intelligence, Ltd.
27 Old Gloucester Street, London
WC1N 3AX
www.toppti.com
info@toppti.com
About PRESTO
PRESTO's original prototype was first launched as a stand-alone tool
by a group of Italian business professionals in collaboration with a
local university within a multinational financial organisation who had
acquired the complete back-office depository bank servicing arm of
an Italian industry leader. The opportunity to build PRESTO presented
itself during the restructuring phase of the two organisations when the
vast differences between their managerial cultures, operational
know-how, language barriers and their business operating models
indicated a strong need to implement Lean methodologies into the
DNA of the new organisation.
While using PRESTO, the integration team together with Human
Resources, Risk and IT were able to successfully map customer and
client journeys, catalogue, measure and benchmark business
processes, standardise best practices and its terminology, become
more transparent and communicate change more effectively to
their supporting global shared service centres of excellence.
Since its launch, PRESTO has been further developed to include
additional idea cultivation features offered at a corporate-wide level
and has become a true instrument of organic innovation