The Seismic / TopLine Partnership for delivering great service around North America.

1. ® Partner Smart.™

2. To provide the infrastructure, operations, processes and quality assurance critical for delivering world-class, business-grade professional services for a broad spectrum of technical capabilities IMSN Mission Statement

3. Ability to offer a broad range of technical capabilities and diverse leading-edge technology solutions Ability to rapidly deploy technical experts throughout North American, through a single point of contact Maximize ROI for your technology solutions Backed by a service provider network of more than 850 qualified organizations, through the IMSN Enhanced customer support capabilities [MORE TEXT FROM VAR] TopLine Strategies Value Added Offering

4. What is the Ingram Micro Services Network? North American field & professional IT services delivery organization Offers pre-and post-sales break/fix, professional and consultative IT services Designs, deploys and supports hardware and software products across diverse technology sets Secure and trusted partners, backed by a Fortune 100 company High quality delivery assurance

5. Unique solution-provider-delivered service model IMSN utilizes the best solution providers in local markets rather than relying on independent subcontracted technicians Our partners: Have invested in infrastructure and training Understand the importance of building and maintaining customer relationships Are experts on the needs of small to midsize businesses Have experience in vertical and local markets What Sets the TopLine & IMSNApart?

6. Focus on quality Professional, business-grade solution providers not “hired guns” SLA-driven model Quality and compliance subcommittees End-user customer satisfaction surveys What Sets the TopLine & IMSNApart? cont...

7. High standard of support on end-to-end solutions, including: Professional services Technology services Project management and deployment Industry-leading technology expertise and service capabilities Not simply desktop and peripherals break/fix services Pre- and post-sales professional and consultative services Partners sell and support leading-edge technology solutions What Sets the TopLine & IMSNApart? Cont…

8. IMSN Member Reach

9. Extensive Vertical Technology Solutions Security and vulnerability assessment services Enterprise storage/document management Wireless/mobility Networking, VoIP, IP surveillance AIDC/POS/RFID Digital signage Disaster recovery/business continuity Virtualization Service Partner Capabilities

10. Extensive Manufacturer Experience Hewlett-Packard, IBM, EMC Microsoft, Cisco Systems, Juniper Networks WatchGuard Technologies, SonicWall, CheckPoint Software Technologies, McAfee, Trend Micro, Symantec / VERITAS Nortel Networks, Polycom, 3Com, Enterasys Networks Xerox, Brother, Canon, Fujitsu Service Partner Capabilities cont..

11. Business and IT Lifecycle Services - Products and services that solve complex and evolving business needs: Technology lifecycle services Enterprise networked storage Server consolidation and migration services Networking infrastructure design and support Data center design Security services and consulting IT consolidation, TCO and ROI Secure remote office and virtual networking (VPN and Citrix Systems) Business continuance and disaster recovery Converging technologies Service Partner Capabilities cont…

12. Customer-satisfaction calls placed on all incidents within 72 hours of completion Partners are measured on response time, technical capability, professionalism and communication All members must maintain a minimum satisfaction rating of 4.5 (on a 1-5 scale) Members who fall below 4.5 are reviewed by a compliance team IMSN consistently scores on par with or above the national average satisfaction rating IMSN is also benchmarked against nationwide service providers through Service 800, a CompTIA affiliate Quality Satisfaction Metrics

13. ® Partner Smart.™