This is the slide set for a webinar on how to improve the value of custom learning solutions

1. The Strategic Value of Custom Learning Solutions June 20, 2011

2. Presenters Tom Gram Senior Director, Learning Services Global Knowledge Dixie Seucharan Learning Consultant, Service Canada College Leslie Jefford Associate Director, Enterprise Learning Bell Canada

3. Global Knowledge Learning Services Identify, profile, develop, and manage talent. Identify needs, prepare learning strategies, develop learning architectures and roadmaps, and measure success. Adapt our standard programs to meet your unique needs, from simple modifications to complex re-designs to conversions to e-Learning. Your content and your objectives, developed by our team of professional learning designers. e-Learning, content conversion, Learning 2.0, and blended-learning solutions

6. How much organizational learning is custom developed? Custom Programs 50% “ Off-the-shelf” Programs 50%

7. The “Winning Approach” Custom Off-the-shelf Operational Strategic 30% 20% 40% 10% Highest ROI Projects

9. 1. (Really) link learning to business needs Business goals are your friend. Use them to support your decisions not to respond to low value ad-hoc requests. Prepare proactive annual learning plans with your customers to jointly addressing business needs

11. 2. Target signature skills that differentiate your organization Know your business critical processes, knowledge, and core competencies Identify pivotal processes, jobs, and roles. Target learning initiatives squarely at developing the signature skills and behaviours that make your organization stand out

12. 3. Design for impact We have the knowledge it takes to design effective learning programs. Set design standards that produce high impact learning and stick to them.

13. Design backwards Business Goal Practice Activities Content Make content and subject matter your last decision , not your first Custom learning programs too often start with “content” or subject matter–a sure fire way to produce bloated, dull and low value programs Behaviour

15. 5. Innovate with technology Be creative in how you use technology to support learning. It offers more than what comes out of the box. Use technology as a tool to innovate rather than institutionalize processes that don ’t create value

19. Questions