6. the first step
“Discourage litigation… The nominal winner is often the loser in
fees, expense and cost of time.” – Abraham Lincoln
7. the solution
Technology + ADR = improved dispute resolution
Two types:
1. Disputes settled with help of technology
2. Disputes settled entirely through technology
If you look at the two bar charts, you can see that most of our SI’s business right now is centered here in Europe. But by 2014, those percentages begin to shift outside Europe to emerging markets and the US.