DevOps, when done right, usually goes unnoticed. It's only when something breaks that all eyes turn to IT.

1. Realising the true
value of DevOps
The DevOps Pay Raise

2. Tom LeveyTech Evangelist
@tlevey

3. DevOps?
?

4. Developers working
together with
Operations to get
things done faster in an
automated and
repeatable way

5. DevOps
Success?
?

6. 2005
Portal-services
& handset testing

7. my

8. desk

9. space
flashing

10. lights

11. IREG
International Roaming
Expert Group

12. International
roaming
voice calls
video
calls
signaling
network
backbone
portal
services
messaging
france
network
spain
network
italy
germany
network
norway
network

13. Runbook
1. Call L2 ops team
2. Call infrastructure ops
3. Call signaling partner
4. Call radio ops
5. Call backbone provider
6. Call international L2 ops team
7. Wait for reply...
8. Repeat 1-7 until resolution

15. “Everything is fine
from our end.”
OPS:

16. Typical Day
1. Open 30 new tickets
2. Make 200 phone calls
3. Attend executive P1 status update meeting
4. Argue about what a P1 and P2 really is
5. Reprioritise P2 tickets to P1
6. Reprioritise P3 tickets to P2
7. Close tickets as ‘Cannot reproduce’ or ‘Duplicate’

17. What did I care about?

18. P1’s
SLA’s
What did I really
care about?

19. What did the Business
care about?
€

20. P1 = €
Even though the business could never prove it.

21. How the Business really
viewed me

22. How L2 L3 Support
viewed me

23. How Ops viewed me

24. False Alarms
Site is
down
404 Errors
My search
is slow

25. 2am Friday - #FFS
We have had an
alert that the load on
one of your staging
servers is critical.

26. How much time do false
alarms waste?
Role Hours Per Week Cost Per Week Cost Per Year
Me 20 €400 €20,800
L2 10 €200 €10,400
L3 15 €300 €15,600
Hosting 6 €120 €6240
Network 6 €120 €6240
CMS 10 €200 €10,400
Total 55 €1,340 €69,680
Conservative estimates assuming €20/hour

27. How much revenue did the
business lose?
No
idea
?

28. Typical Day
1. Open 30 new tickets
2. Make 300 phone calls
3. Attend executive P1 status update meeting
4. Argue about what a P1 and P2 really is
5. Reprioritize P2 tickets to P1
6. Reprioritize P3 tickets to P2
7. Close tickets as ‘Cannot reproduce’ or ‘Duplicate’

29. Things I wish I’d had
1. Automation
2. Collaboration
3. Better Tooling
4. Business Metrics

30. Things I wish I’d done
1. Baseline where I started
2. Measured my progress
3. Calculated Business Impact
4. Promote success not problems
5. Proved my value

31. Present Day

32. 3 billion !
daily transactions !
250!
milliseconds!
500!
updates/yr!

33. 1 million+ servers
100 million GB
1,000 man years
1,500 miles
Konstantin Karpov
Users Expectations

34. Web server 1
Internet Firewall
Load
Balancer
Web server 2
Database

35. Napkin architecture…

37. Pre$Produc)on+APM+–+“Non+Produc)on+Data”+
Development Operations
Dev Test Staging Live
Monitor ManageProfile QA Load Test
Pre-Production Production

38. Produc'on)APM)–)“Produc'on)Data”)
6
Development Operations
Dev Test Staging Live
Monitor Manage
Pre-Production Production
Profile QA Load Test

39. tools can be helpful

40. right tools
right hands
right use

41. How much time and €
do these tools save?
INFRASTRUCTURE AUTOMATION

42. COOKBOOKS
RECIPES
INGREDIENTS
COMMUNITY

44. How much time and €
do these tools save?
DEPLOYMENT AUTOMATION
Fabric

45. How much time and €
do these tools save?
LOG AUTOMATION
LogStash

46. Logging is not enough!

47. Monitoring
How much time and $
do these tools save?

49. severe outage?

50. How many of you
use performance
management tools?

52. Identify early
!
Troubleshoot fast
!
Resolve quickly
!
Quantify impact
x

54. automatically map your application

55. Who is using my app?

56. device, browser, network, Carrier…

57. fault domain

58. device, carrier browser performance

59. A simple travel search...

60. Executed code diagnostics

61. Understand the impact of slow performance
* Screenshot from US e-Commerce AppDynamics Customer
Application
Revenue
Application
Errors
Application
Response time
$64,499 per min
$11,987 per min
10.1 s
100 ms

62. Understand the benefit of an application release
Application
Revenue
Application
Response time
code
release 1
code
release 2
code
release 3
$44,499 per min
$58,237 per min
1.9 s
3.1 sec

63. DevOps Tasks
Annual
Cost €
Annual
Benefit €
Infrastructure Automation ? ?
Deployment Automation ? ?
Log Automation ? ?
Monitoring ? ?
Collaboration Pride ?
Total X Y
DevOps Value € Y - X

64. !
Tell the Business how
much € you save them
DevOps
Automation
collaboration Time Money= =

65. Free trial: appdynamics.com
DEMO?