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IATA Harvard ManageMentor                 COURSE INTRODUCTION




                        WELCOME
              IATA-HARVARD BUSINESS PUBLISHING
       LEADERSHIP & MANAGEMENT DIPLOMA



                    Designed for and presented to
                     SAUDI GROUND SERVICES

                                                       ©Training4impacT-2012
                                                       Reproduction w/o permission prohibited
IATA Harvard ManageMentor            DIPLOMA REQUIREMENTS




                   TWO PHASES
 •   ONLINE LEARNING
         10 Learning Topics from HarvardManageMentor
              http://iata.myhmm.org/hmm/home
         Each Learning Topic – 4 hours/day for two days
         Each Learning Topic – mastered and covered before
         we move on to the next
                   ✚
     •   IATA Course – Ground Handling
                LET US LOOK AT ONLINE TRAINING
                                                  ©Training4impacT-2012
                                                  Reproduction w/o permission prohibited
IATA Harvard ManageMentor           ONLINE TRAINING TOPICS




             10 ONLINE TOPICS




         EACH TOPIC IS AND INDIVIDUAL LEARNING UNIT

            LET US LOOK AT HOW A TOPIC IS TAUGHT

                                                   ©Training4impacT-2012
                                                   Reproduction w/o permission prohibited
IATA Harvard ManageMentor                      TOPIC PRESENTATION




   EACH TOPICS – 4 PHASES
        1 Hour
   INTRODUCTION
      (in class)
                            30 Minutes
                      PRE-ASSESSMENT
                              (online)
                                                  6 Hours
   Knowledge Gain                         LEARNING & MASTERING TOPIC
                                                (in class & online)
                            30 Minutes
                      POST-ASSESSMENT
                               (online)

                                                            ©Training4impacT-2012
                                                            Reproduction w/o permission prohibited
IATA Harvard ManageMentor               measure of progress




                  No Examinations
                        PRE-ASSESSMENT




                 LEARNING & MASTERING TOPIC




                       POST-ASSESSMENT



Learning and progress is the difference between the two
                                                         ©Training4impacT-2012
                                                         Reproduction w/o permission prohibited
IATA Harvard ManageMentor                                        4 ESSENTIAL ELEMENTS




SIMPLE ESSENTIALS – Reduce everything to simple & easy
                             4 ESSENTIAL ELEMENTS
                     Every Learning Topic has some or all of these




                                 $
        TIME                 RESOURCES                   METRICS                   GOALS
        (24 hours/day)       (people, money & assets)   (feedback/measurement)         (objective)




  The job of a manager is to use these essential elements
                          (wisely)
                                                                                 ©Training4impacT-2012
                                                                                 Reproduction w/o permission prohibited
IATA Harvard ManageMentor            memory and learning




          MEMORY & LEARNING
             Mind processes ideas SEQUENTIALLY


 Idea              Idea      Idea




  Idea                        Idea


                    Idea                       Idea


                  Multi-tasking NEVER WORKS
                                                   ©Training4impacT-2012
                                                   Reproduction w/o permission prohibited
IATA Harvard ManageMentor             IDEAS & SHORT - TERM MEMORY




           MEMORY & LEARNING
        ONE OF TWO THINGS HAPPENS TO EVERY IDEA


       X  REJECT – Never think about it again
        ACCEPT – Store the idea in short-term memory


  The first step in learning is putting the idea in STM
                              VIDEO
EXPERIENCE ASSOCIATION                  WRITING
                    READ                  SPEAKING

               CLASSROOM                ONLINE LEARNING
                             LISTEN                     ©Training4impacT-2012
                                                        Reproduction w/o permission prohibited
IATA Harvard ManageMentor               IDEAS & LONG-TERM MEMORY




    LEARNING COMES FROM USE
     LEARNING & UNDERSTANDING COME FROM USING KNOWLEDGE

                               USE THE IDEA
       RECALL FROM SHORT TERM

       STORE IN LONG TERM


USE PLACES ALL ESSENTIAL IDEA IN LONG-TERM MEMORY
                                  VIDEO
  EXPERIENCE ASSOCIATION                   WRITING
                       READ                 SPEAKING

                  CLASSROOM                ONLINE LEARNING
                                  LISTEN                  ©Training4impacT-2012
                                                          Reproduction w/o permission prohibited
IATA Harvard ManageMentor                 4 KEY IDEAS TO REMEMBER




               DON’T TAKE NOTES
FOCUS ON ME – Let me guide you to knowledge & understanding
PAY ATTENTION TO ESSENTIAL IDEAS – Simple concepts
         Don’t try to remember everything

ASSOCIATE IDEAS WITH YOUR JOB – How can I use it?

DON’T WORRY –           Knowledge & understanding WILL come to a free mind




                     SO LET US GET STARTED
                                                           ©Training4impacT-2012
                                                           Reproduction w/o permission prohibited

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SGS-HARVARD - Introduction

  • 1. IATA Harvard ManageMentor COURSE INTRODUCTION WELCOME IATA-HARVARD BUSINESS PUBLISHING LEADERSHIP & MANAGEMENT DIPLOMA Designed for and presented to SAUDI GROUND SERVICES ©Training4impacT-2012 Reproduction w/o permission prohibited
  • 2. IATA Harvard ManageMentor DIPLOMA REQUIREMENTS TWO PHASES • ONLINE LEARNING 10 Learning Topics from HarvardManageMentor http://iata.myhmm.org/hmm/home Each Learning Topic – 4 hours/day for two days Each Learning Topic – mastered and covered before we move on to the next ✚ • IATA Course – Ground Handling LET US LOOK AT ONLINE TRAINING ©Training4impacT-2012 Reproduction w/o permission prohibited
  • 3. IATA Harvard ManageMentor ONLINE TRAINING TOPICS 10 ONLINE TOPICS EACH TOPIC IS AND INDIVIDUAL LEARNING UNIT LET US LOOK AT HOW A TOPIC IS TAUGHT ©Training4impacT-2012 Reproduction w/o permission prohibited
  • 4. IATA Harvard ManageMentor TOPIC PRESENTATION EACH TOPICS – 4 PHASES 1 Hour INTRODUCTION (in class) 30 Minutes PRE-ASSESSMENT (online) 6 Hours Knowledge Gain LEARNING & MASTERING TOPIC (in class & online) 30 Minutes POST-ASSESSMENT (online) ©Training4impacT-2012 Reproduction w/o permission prohibited
  • 5. IATA Harvard ManageMentor measure of progress No Examinations PRE-ASSESSMENT LEARNING & MASTERING TOPIC POST-ASSESSMENT Learning and progress is the difference between the two ©Training4impacT-2012 Reproduction w/o permission prohibited
  • 6. IATA Harvard ManageMentor 4 ESSENTIAL ELEMENTS SIMPLE ESSENTIALS – Reduce everything to simple & easy 4 ESSENTIAL ELEMENTS Every Learning Topic has some or all of these $ TIME RESOURCES METRICS GOALS (24 hours/day) (people, money & assets) (feedback/measurement) (objective) The job of a manager is to use these essential elements (wisely) ©Training4impacT-2012 Reproduction w/o permission prohibited
  • 7. IATA Harvard ManageMentor memory and learning MEMORY & LEARNING Mind processes ideas SEQUENTIALLY Idea Idea Idea Idea Idea Idea Idea Multi-tasking NEVER WORKS ©Training4impacT-2012 Reproduction w/o permission prohibited
  • 8. IATA Harvard ManageMentor IDEAS & SHORT - TERM MEMORY MEMORY & LEARNING ONE OF TWO THINGS HAPPENS TO EVERY IDEA X REJECT – Never think about it again  ACCEPT – Store the idea in short-term memory The first step in learning is putting the idea in STM VIDEO EXPERIENCE ASSOCIATION WRITING READ SPEAKING CLASSROOM ONLINE LEARNING LISTEN ©Training4impacT-2012 Reproduction w/o permission prohibited
  • 9. IATA Harvard ManageMentor IDEAS & LONG-TERM MEMORY LEARNING COMES FROM USE LEARNING & UNDERSTANDING COME FROM USING KNOWLEDGE USE THE IDEA RECALL FROM SHORT TERM STORE IN LONG TERM USE PLACES ALL ESSENTIAL IDEA IN LONG-TERM MEMORY VIDEO EXPERIENCE ASSOCIATION WRITING READ SPEAKING CLASSROOM ONLINE LEARNING LISTEN ©Training4impacT-2012 Reproduction w/o permission prohibited
  • 10. IATA Harvard ManageMentor 4 KEY IDEAS TO REMEMBER DON’T TAKE NOTES FOCUS ON ME – Let me guide you to knowledge & understanding PAY ATTENTION TO ESSENTIAL IDEAS – Simple concepts Don’t try to remember everything ASSOCIATE IDEAS WITH YOUR JOB – How can I use it? DON’T WORRY – Knowledge & understanding WILL come to a free mind SO LET US GET STARTED ©Training4impacT-2012 Reproduction w/o permission prohibited