1. Words Hard to Say and Hard to Hear

3.  Failure to observe
 Bad experiences in the
performance first-hand past receiving feedback
 Lack of clearly defined  Perception that feedback
standards about what is a statement about
constitutes competent personal worth or
performance potential as an educator
 Concerns that feedback will  Concerns that feedback
elicit an emotional reaction/ be
will elicit an emotional
hurtful / or damage the
relationship reaction/ be hurtful / or
damage the relationship
Giver’s Point of View Receiver’s Point of View

4. Feedback in an Ideal
World
Feedback Feedback
Giver Receiver

5. Feedback in the Real World of
Two-Way Communication
Feedback Giver Feedback Receiver
Conceale Conceale
Open Open
d d
Unknown Blind Blind Unknown

6. The Idea Behind Receiving
Feedback
Feedback Receiver
Conceale
d
Open
Unknown
Blind

7. The Ultimate Goal of Feedback:
To Create a More Open Dialogue
Between Giver AND Receiver
Feedback Giver Feedback Receiver
Conceale
Concealed d
Open Open
Unknown Unknown
Blind Blind

8. Recommended
Non-Recommended
Techniques
 Based on hearsay  Based on observations
 Disrespectful climate
 Respectful climate
 Non-judgmental approach
 Judgmental approach
 Focus on specifics
 Focus on generalities
 Right amount of feedback
 Too much/too little
 Focus on behaviors
 Focus on personality
 Based on agreed upon goals
 Not goal-based
 Thoughts/feelings of receiver
 Thoughts/feelings not elicited elicited
 No suggestions for  Suggestions for improvement
improvement