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NCRD’S Institute of Management Studies
     Master in Management Science
                    2011




Telecom Sector in India
          Operation Management




                  Add names
Content
History, Facts

GoI, Regulatory Bodies

Spectrum Action

India Advantage

VAS

Industry Updates

Future Technologies

Conclusion
History of Telecom in India- I
                                                                    Merger of ETC &IRT to form
 First Military Landline from     Merger with the Postal service    (IRCC) Indian Radio Telegraph
  Fort William to Lalbazaar                                         Cable Company
(Calcutta ) by the British Govt




  1851                 1881          1883               1923        1932               1947



First Civil landline service
introduced for the British              Formation of Indian Radio      Formation of Posts Telephone
Viceroy and his team                    Telegraph Company (IRT)        & Telegraphs under Ministry of
                                                                       Communication
History of Telecom in India- II
                             •1st call on Mobile phone     •Cellular service           For 3 months in a row
DOT established separate     •Telecom Minister Sukh        launched.                   India beats China for
from Postal system           Ram(Delhi) to Jyoti Basu      •New Telecom                the maximum subs
                             (Calcutta)                    Policy(NTP) is adopted      added every month




      1985            1986        1995             1997          1999               2000          2009


  DOT spilt into 3 :
                                     TRAI created
  •MTNL (metros)                                                    DOT becomes a corporation =
                                     (Telecom Regulatory
  •DOT (others)                                                     BSNL
                                     Authority of India)
  •VSNL (International)
Quick Facts




   Source: TRAI Report May 2011 (in Mn)
Growing Numbers
    Revenue(US$ billion)
           Revenue(US$ billion)


                                       43


                                  32


                          20
                   15
      10    11
9
Telecom Companies                        Bharti-Airtel,
                     WTTIL, Tata teleservices             Vodafone, Idea, Relia
   Nokia,                                                 nce, Tata Teleservices
 Motorola,                tower, QTIL
 Samsung,
    LG,
Sony Ericson




       ARM,
Texas Instruments,                                            IBM, Wipro,
   Qualcomm,                                                    Aricent,
     Infineon                                                Tech Mahindra
 Symbian, Google




                                                   Infinera, Cisco,
                                                Alcatel Lucent, Nokia
                                                 Siemens, Huawei
Market Share




         Operator Share May 2011
Handset market
Growth Avenues
   Enterprise                                   3G
Telecom Services



    Rural
 Telephony                  Growth               WiMax
                            Avenues



                                            Infrastructure
Value Added
                                                Sharing
  Services


          Virtual Private             Managed Services
             Network
Urban-Rural Telephony
Content
History, Introduction, Facts

GoI, Regulatory Bodies

Spectrum Action

India Advantage

VAS

Industry Updates

Future Technologies

Conclusion
Strategic Flow
 500 Mn Mobile and Wire line subscribers in India today
 Rs. 40,000 Crore quarterly revenue figures for this industry



                                                  Clear
                                                  Policy
So How all this happened?



                                                           Cheap tariff
                                    Competition
                                                             regime
TRAI functions

          Consumer
          Protection

   Ensure Quality of Service


    Ensure Affordable Tariff


  Regulate Interconnections


 Regulation, Directions, Orders


      Recommendations
Content
History, Introduction, Facts

GoI, Regulatory Bodies

Spectrum Auction

India Advantage

VAS

Industry Updates

Future Technologies

Conclusion
Spectrum Allocation
Need for Spectrum Allocation
• Spectrum auctions ensure the efficient use of spectrum by
  allocating it to those entities that value it most, while also
  generating revenues for governments.
• In order to allocate spectrum amongst competing service
  providers, regulatory agencies often use auctions.

• The key challenge before regulatory agencies is to design
  auctions in such a way as to foster competition while at
  the same time ensuring that bidders can effectively use
  the spectrum for their business.
Spectrum Allocation in India

                       • In India, telecom licences were auctioned
                         for basic and cellular services from 1991 by
                         the Department of Telecom (DoT).
                       • The entire country was divided into roughly
                         20 circles, categorized as A, B, or C
             Circles     depending upon their revenue potential.




                       • Required to seek Foreign partners.
                       • For cellular licences, Global System for
                         Mobile Communications (GSM) was the
                         chosen technology and for basic services, a
                         combination of fiber optic and wireless in
            GSM&WLL      the local loop (WLL) was selected.
Content
History, Introduction, Facts

GoI, Regulatory Bodies

Spectrum Auction

India Advantage

VAS

Industry Updates

Future Technologies

Conclusion
India’s Competitive Advantage




   1.   Fastest growing free market democracy
   2.   Cost advantage in product development and back office processing
   3.   Stable economic outlook – Decade long reforms
   4.   Huge market potential – one of the largest consumer markets
   5.   Large talent pool


Source: www.telenor.com
FDI in Telecom Sector largest sector to
                                         Third
                                                                                attract FDI in India
                      FDI in Telecommunication Sector (US$ million)




          2008-09                                                                             2345.38




          2007-08                                                     1275.65




          2006-07                      521




          2005-06                             680




          2004-05      129




          2003-04     116




Source: IBEF Report
Content
History, Introduction, Facts

GoI, Regulatory Bodies

Spectrum Auction

India Advantage

VAS (Value Added Services)

Industry Updates

Future Technologies

Conclusion
VAS (Value Added Services)
SMS
VAS services, Bulk Messaging, B2B and B2C

Voice IVR
Mobile Radio, Voice chat, English Learning, Devotional
and Astrology, Music on Demand

Content downloads
Mobile WAP Portal
Consumer Applications
Enterprise solutions : Mobile CRM, Mobile SFA

CRBT (Caller ring back tones)

USSD
Message along with *141#
Flash alerts
VAS offerings
VAS market in India
       VAS: Not a form of basic service but adds value
       to the total service offering

       Contributes to 10% of total revenue from
       telecom operators

       The corresponding figure in developed nations
       is 25%
Present Segments
                         Population of India – 1,130 mn



                          Mobile Subscriber Base – 509 mn



                                  GPRS Enabled – 70 mn



                                    GPRS Activated – 17 mn



                                        GPRS Users – 10 mn



Source: IAMAI Report
Why mobile VAS ?
Decrease in ARPU for telecom operators

Very low operating margins

Decreasing call rates: Lowest in the world @ 1p/sec

Increase in number of operators in each circle

Saturation in metro market: Over 100% tele-density in 4 metros
Rural VAS
Only 12% tele-density in rural areas as compared to 72% in urban areas


Huge market potential


Sachet model of VAS promotion


Localization content
 •   Local Mandi Rates
 •   Weather forecasts
 •   Health and job related information
 •   Train services
Content
History, Introduction, Facts

GoI, Regulatory Bodies

Spectrum Auction

India Advantage

VAS

Industry Updates

Future Technologies

Conclusion
Industry Updates
Idea Cellular’s Acquisition of Spice Telecom

• Idea acquired 40.8% stake of Spice Communications at Rs 77.30 a share for Rs 2,716 crore. There
  was a share swap in which Spice shareholders got 49 Idea shares for every 100 Spice shares
  held.

Vodafone’s entry into India

• Vodafone paid a discounted price of $10.9 billion in cash for acquiring the
  52% stake held by Hutchison Telecom International (HTIL)

               Telenor-Unitech Deal

                   • Telenor is in the process of acquiring controlling stake of 67.25% in Unitech
                     wireless via equity infusion


TTSL – DoCoMo Deal.

• Japanese carrier NTT DoCoMo acquired 26 per cent stake in Tata Teleservices
  (TTSL).
Bharti-MTN deal
 To create a $61-billion
                                                       Reasons for failure -
 transnational telecom       Takeaways for Bharti
                                                           Dual listing
        goliath.
• Combined revenues of     • Access to new           • Indian rupee is not
  $20 billion                geographies with high     fully convertible
• Over 200 million           growth potential.       • Not possible to go in
  subscribers across       • Greenfield                for dual listing of
  Africa, Asia and           project, time-            shares.
  Middle East.               consuming and capital   • which allows people
                             intensive.                to buy shares in the
                                                       stock exchanges of
                                                       one country and sell in
                                                       the bourses of the
                                                       other country
India 3G Story




    In India, 3G mainly for voice?              DoT looking to hike the reserve price for the auctions of
    Indiatimes - Sep 8 2008                     the pan-India 3G spectrum
                                                TopNews - Jun 12 2009
    India 3G kicks off; but at what cost?
    CIOL - Jan 16 2009                          India 3G auction may happen sooner than expected
                                                Telecoms.com - Aug 27 2009

    India 3G News: BSNL flips the switch
Source: Google Trends - Mar 5 2009
    Product Reviews                             SK C&C, Reliance team on India 3G roll out
                                                EE Times India - Oct 20 2009
Jan 14th 2010
                    • 3G – Rs 35 bn
Reserve Price       • WiMax – Rs 17.5 bn
                    • EVDO – Rs 8.25 bn


                    • 2-3 times the reserve prices - to total at
 Expected Bid         least Rs65bn–Rs120bn.


                    • with no current presence in India have to
Foreign players       pay an additional Rs 16.50bn for 2G
                      spectrum.


                    • relaxing the normal US$500m limit on
     ECB              external commercial borrowings
Content
History, Introduction, Facts

GoI, Regulatory Bodies

Spectrum Auction

India Advantage

VAS

Industry Updates

Future Technologies

Conclusion
Mobile Number Portability(MNP)




                                              The Inhibitors
               Huge Costs                            Infrastructure Upgrade
               Customer Retention/Increased          Cost Recovery and Bill
               Competition                           Reconciliation/Query Processing



Source: Voice and Data
Generations


                         4G
                         10MBPS TO
            3G           20 MBPS
            600KBPS TO
            2MBPS
2g
DATA RATE
14.4
Content
History, Introduction, Facts

GoI, Regulatory Bodies

Spectrum Auction

India Advantage

VAS

Industry Updates

Future Technologies

Conclusion
Top Ten Challenges

        Sustenance of same EBITDA
        Competitive tariffs
        VAS applications on Device
        Spectrum management
        Broadband expansion in Rural
        Transition to NGN
        Content Regulation of Data
        Ecosystem to facilitate M&A
        Reduce Circles to relax Roaming
        Alternate Technologies (Solar/Wind for
       power back-up)
Road Ahead
        People with and without mobile connections (in millions)
                              Not Connected         Connected




 604                                       Highest Number
                                           Not Connected
                661                            People



 720
                510                36
                                                      91                25
                                  271                                                     71
                                                     140               165                96

China          India              USA            Indonesia            Brazil           Pakistan
54.4%         43.6%              88.4%            60.5%               86.6%             57.6%

              http://en.wikipedia.org/wiki/List_of_countries_by_number_of_mobile_phones_in_use
References
1.   Trai – Quaterly Report (May 2011 ).
2.   http://www.trichytalks.com
3.   IBEF report 2007-08 : Telecommunication - MARKET & OPPORTUNITIES.
4.   Cellular Statistics – Cellular Operator Association of India
5.    IAMAI & eTechnology Group@IMRB: MOBILE VALUE ADDED SERVICES IN
     INDIA- A Report.
6.   Telenor Entering India: Investment Update
7.   Voice and Data(May 2009): Mobile Number Portability - Poaching with
     Portability.
8.   Business India : Telecom Takeover, Bharti-MTN deal

                        Thank You

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Telecom sector in india

  • 1. NCRD’S Institute of Management Studies Master in Management Science 2011 Telecom Sector in India Operation Management Add names
  • 2. Content History, Facts GoI, Regulatory Bodies Spectrum Action India Advantage VAS Industry Updates Future Technologies Conclusion
  • 3. History of Telecom in India- I Merger of ETC &IRT to form First Military Landline from Merger with the Postal service (IRCC) Indian Radio Telegraph Fort William to Lalbazaar Cable Company (Calcutta ) by the British Govt 1851 1881 1883 1923 1932 1947 First Civil landline service introduced for the British Formation of Indian Radio Formation of Posts Telephone Viceroy and his team Telegraph Company (IRT) & Telegraphs under Ministry of Communication
  • 4. History of Telecom in India- II •1st call on Mobile phone •Cellular service For 3 months in a row DOT established separate •Telecom Minister Sukh launched. India beats China for from Postal system Ram(Delhi) to Jyoti Basu •New Telecom the maximum subs (Calcutta) Policy(NTP) is adopted added every month 1985 1986 1995 1997 1999 2000 2009 DOT spilt into 3 : TRAI created •MTNL (metros) DOT becomes a corporation = (Telecom Regulatory •DOT (others) BSNL Authority of India) •VSNL (International)
  • 5. Quick Facts Source: TRAI Report May 2011 (in Mn)
  • 6. Growing Numbers Revenue(US$ billion) Revenue(US$ billion) 43 32 20 15 10 11 9
  • 7. Telecom Companies Bharti-Airtel, WTTIL, Tata teleservices Vodafone, Idea, Relia Nokia, nce, Tata Teleservices Motorola, tower, QTIL Samsung, LG, Sony Ericson ARM, Texas Instruments, IBM, Wipro, Qualcomm, Aricent, Infineon Tech Mahindra Symbian, Google Infinera, Cisco, Alcatel Lucent, Nokia Siemens, Huawei
  • 8. Market Share Operator Share May 2011
  • 10. Growth Avenues Enterprise 3G Telecom Services Rural Telephony Growth WiMax Avenues Infrastructure Value Added Sharing Services Virtual Private Managed Services Network
  • 12. Content History, Introduction, Facts GoI, Regulatory Bodies Spectrum Action India Advantage VAS Industry Updates Future Technologies Conclusion
  • 13. Strategic Flow  500 Mn Mobile and Wire line subscribers in India today  Rs. 40,000 Crore quarterly revenue figures for this industry Clear Policy So How all this happened? Cheap tariff Competition regime
  • 14. TRAI functions Consumer Protection Ensure Quality of Service Ensure Affordable Tariff Regulate Interconnections Regulation, Directions, Orders Recommendations
  • 15. Content History, Introduction, Facts GoI, Regulatory Bodies Spectrum Auction India Advantage VAS Industry Updates Future Technologies Conclusion
  • 16. Spectrum Allocation Need for Spectrum Allocation • Spectrum auctions ensure the efficient use of spectrum by allocating it to those entities that value it most, while also generating revenues for governments. • In order to allocate spectrum amongst competing service providers, regulatory agencies often use auctions. • The key challenge before regulatory agencies is to design auctions in such a way as to foster competition while at the same time ensuring that bidders can effectively use the spectrum for their business.
  • 17. Spectrum Allocation in India • In India, telecom licences were auctioned for basic and cellular services from 1991 by the Department of Telecom (DoT). • The entire country was divided into roughly 20 circles, categorized as A, B, or C Circles depending upon their revenue potential. • Required to seek Foreign partners. • For cellular licences, Global System for Mobile Communications (GSM) was the chosen technology and for basic services, a combination of fiber optic and wireless in GSM&WLL the local loop (WLL) was selected.
  • 18. Content History, Introduction, Facts GoI, Regulatory Bodies Spectrum Auction India Advantage VAS Industry Updates Future Technologies Conclusion
  • 19. India’s Competitive Advantage 1. Fastest growing free market democracy 2. Cost advantage in product development and back office processing 3. Stable economic outlook – Decade long reforms 4. Huge market potential – one of the largest consumer markets 5. Large talent pool Source: www.telenor.com
  • 20. FDI in Telecom Sector largest sector to Third attract FDI in India FDI in Telecommunication Sector (US$ million) 2008-09 2345.38 2007-08 1275.65 2006-07 521 2005-06 680 2004-05 129 2003-04 116 Source: IBEF Report
  • 21. Content History, Introduction, Facts GoI, Regulatory Bodies Spectrum Auction India Advantage VAS (Value Added Services) Industry Updates Future Technologies Conclusion
  • 22. VAS (Value Added Services) SMS VAS services, Bulk Messaging, B2B and B2C Voice IVR Mobile Radio, Voice chat, English Learning, Devotional and Astrology, Music on Demand Content downloads Mobile WAP Portal Consumer Applications Enterprise solutions : Mobile CRM, Mobile SFA CRBT (Caller ring back tones) USSD Message along with *141# Flash alerts
  • 24. VAS market in India VAS: Not a form of basic service but adds value to the total service offering Contributes to 10% of total revenue from telecom operators The corresponding figure in developed nations is 25%
  • 25. Present Segments Population of India – 1,130 mn Mobile Subscriber Base – 509 mn GPRS Enabled – 70 mn GPRS Activated – 17 mn GPRS Users – 10 mn Source: IAMAI Report
  • 26. Why mobile VAS ? Decrease in ARPU for telecom operators Very low operating margins Decreasing call rates: Lowest in the world @ 1p/sec Increase in number of operators in each circle Saturation in metro market: Over 100% tele-density in 4 metros
  • 27. Rural VAS Only 12% tele-density in rural areas as compared to 72% in urban areas Huge market potential Sachet model of VAS promotion Localization content • Local Mandi Rates • Weather forecasts • Health and job related information • Train services
  • 28. Content History, Introduction, Facts GoI, Regulatory Bodies Spectrum Auction India Advantage VAS Industry Updates Future Technologies Conclusion
  • 29. Industry Updates Idea Cellular’s Acquisition of Spice Telecom • Idea acquired 40.8% stake of Spice Communications at Rs 77.30 a share for Rs 2,716 crore. There was a share swap in which Spice shareholders got 49 Idea shares for every 100 Spice shares held. Vodafone’s entry into India • Vodafone paid a discounted price of $10.9 billion in cash for acquiring the 52% stake held by Hutchison Telecom International (HTIL) Telenor-Unitech Deal • Telenor is in the process of acquiring controlling stake of 67.25% in Unitech wireless via equity infusion TTSL – DoCoMo Deal. • Japanese carrier NTT DoCoMo acquired 26 per cent stake in Tata Teleservices (TTSL).
  • 30. Bharti-MTN deal To create a $61-billion Reasons for failure - transnational telecom Takeaways for Bharti Dual listing goliath. • Combined revenues of • Access to new • Indian rupee is not $20 billion geographies with high fully convertible • Over 200 million growth potential. • Not possible to go in subscribers across • Greenfield for dual listing of Africa, Asia and project, time- shares. Middle East. consuming and capital • which allows people intensive. to buy shares in the stock exchanges of one country and sell in the bourses of the other country
  • 31. India 3G Story In India, 3G mainly for voice? DoT looking to hike the reserve price for the auctions of Indiatimes - Sep 8 2008 the pan-India 3G spectrum TopNews - Jun 12 2009 India 3G kicks off; but at what cost? CIOL - Jan 16 2009 India 3G auction may happen sooner than expected Telecoms.com - Aug 27 2009 India 3G News: BSNL flips the switch Source: Google Trends - Mar 5 2009 Product Reviews SK C&C, Reliance team on India 3G roll out EE Times India - Oct 20 2009
  • 32. Jan 14th 2010 • 3G – Rs 35 bn Reserve Price • WiMax – Rs 17.5 bn • EVDO – Rs 8.25 bn • 2-3 times the reserve prices - to total at Expected Bid least Rs65bn–Rs120bn. • with no current presence in India have to Foreign players pay an additional Rs 16.50bn for 2G spectrum. • relaxing the normal US$500m limit on ECB external commercial borrowings
  • 33. Content History, Introduction, Facts GoI, Regulatory Bodies Spectrum Auction India Advantage VAS Industry Updates Future Technologies Conclusion
  • 34. Mobile Number Portability(MNP) The Inhibitors Huge Costs Infrastructure Upgrade Customer Retention/Increased Cost Recovery and Bill Competition Reconciliation/Query Processing Source: Voice and Data
  • 35. Generations 4G 10MBPS TO 3G 20 MBPS 600KBPS TO 2MBPS 2g DATA RATE 14.4
  • 36. Content History, Introduction, Facts GoI, Regulatory Bodies Spectrum Auction India Advantage VAS Industry Updates Future Technologies Conclusion
  • 37. Top Ten Challenges  Sustenance of same EBITDA  Competitive tariffs  VAS applications on Device  Spectrum management  Broadband expansion in Rural  Transition to NGN  Content Regulation of Data  Ecosystem to facilitate M&A  Reduce Circles to relax Roaming  Alternate Technologies (Solar/Wind for power back-up)
  • 38. Road Ahead People with and without mobile connections (in millions) Not Connected Connected 604 Highest Number Not Connected 661 People 720 510 36 91 25 271 71 140 165 96 China India USA Indonesia Brazil Pakistan 54.4% 43.6% 88.4% 60.5% 86.6% 57.6% http://en.wikipedia.org/wiki/List_of_countries_by_number_of_mobile_phones_in_use
  • 39. References 1. Trai – Quaterly Report (May 2011 ). 2. http://www.trichytalks.com 3. IBEF report 2007-08 : Telecommunication - MARKET & OPPORTUNITIES. 4. Cellular Statistics – Cellular Operator Association of India 5. IAMAI & eTechnology Group@IMRB: MOBILE VALUE ADDED SERVICES IN INDIA- A Report. 6. Telenor Entering India: Investment Update 7. Voice and Data(May 2009): Mobile Number Portability - Poaching with Portability. 8. Business India : Telecom Takeover, Bharti-MTN deal Thank You

Notas do Editor

  1. Wireless-TT Info Service Limited (WTTIL)Quippo Telecom Infrastructure Limited (QTIL)
  2. In India market-share is completely different - than
  3. mn=millions
  4. http://en.wikipedia.org/wiki/List_of_countries_by_number_of_mobile_phones_in_use