This document discusses shared services and cloud computing in the context of Local Government Management Agency (LGMA) in Ireland. It notes that LGMA provides shared services to local governments, including procurement, ICT, HR, and other business and technical support services. It then discusses how the pace of technology is rapidly changing, with the growth of cloud computing, web services, and new tools that have democratized technology. It emphasizes that every business is now a technology business and explores some of the opportunities and challenges of cloud computing and shared services for local governments.

1. Data Centre – Cloud
Tim Willoughby
CTO
LGMA

2. Local Government Management Agency
• Shared Services to the Local Government Sector in Ireland
• Procurement
• ICT
• HR and IR
• Business Technical support and shared services – Finance,
Payroll, Planning, Housing, Libraries etc
• Shared service bureaus
• Office for Local Authority Management (OLAM)
2

3. We are now in the future….

4. Internet of (SCARY) Things…

5. • Explosion of options and content
producers. The democratization of
content. YouTube 2B views a day.
• Web Services and APP growth.
• New Methods and Tools have
democratised technology
• National Broadband Plan - a level playing
pitch
• No line between the data center and the
cloud?
• Every business is now a technology
business…
.
The Pace of Technology is Dizzying
5

7. We can rely on change..
• Abolishment of Town Councils –creation of Muni Districts
• Local Enterprise Offices
• Creation of Irish Water
• OGCIO / OGP
• Shared Services (PMO –Payroll, Treasury Management….. NPPR / HC)
• Outsourcing – LPT, Drivers License, HEG
• OGCIO – Cloud and eGov Strategies
• Digital First, Digital by Birth, Digital by Default….
• New Local Gov Systems – MyPlan, FixYourStreet, NPPR, HC, POW, BCMS
• Open Source - New Models?
• Cloud v’s On Prem

8. Guiding Coalitions
• CIO Council / OGCIO
• Cloud Procurement
• Gcloud?
• Government Networks?
• Office of Government Procurement
• Category Council
• PMO / LGER
• Shared Services
• Shared Technology Platforms
• Shared Delivery
• BPI
• LGMA Role
• Shared Services

9. New Local Government?
• PPF - Putting People First
• 3 Mergers
• Limerick, Waterford, Tipperary
• 54 Amalgamations
• Town Councils
• CDB -> LEO
• Rezoning
• Carlow / Kilkenny / Waterford, Meath / Louth
• Reviews
• Cork
• Galway

10. Shared Services – it means many things…
• Leadership
• Change Management
• Business as Usual, Cultural Shift, Continuous Improvement, Responsibility and
Service Mapping
• Measurement – Measuring the Right Things
• Selection, Cost Savings, Growth, Delivery
• Governance
• Managing expectations, Innovations and Supplier Push
• Opportunity?
• Reduce Complexity, Outsource Technology, Augment Services, Cloud Benefits
• SHARING – Shared Services means SHARING….

12. “We shall build this big thing in the
clouds” – “ we will be unbeatable”

13. IT has shifted from the development of
solutions to enabling efficient solutions
through a mix of sourced technology
services.
How do we do that?
- Embrace change
- Streamline adoption
- Provide integration
- Facilitate reuse
We still need to manage security, privacy,
risk, ensuring continuity, regulatory
compliance and availability
The New IT

15. The World has changed…

16. We live in a
Selfie
Generation

17. What do these companies have in common..
Business Models based on Data Culture and Cloud

18. New Impacting Regulations –Mid 18
Network & Information
Security Directive.

19. 19
What is different now..
Service Management
SoftwareHardware Storage Networking
With
Cloud Computing
Without
Cloud Computing
• Enhanced
availability
• On the network
• Standardized
services
• Automated
management
• Virtualized
resources
• Rapid scalability
• Location
independent
Service
Management
Workload A
Service
Management
Workload A
Service
Management
Workload A
Workload A Workload B Workload C

20. What has Cloud ever done for us?
20
Apart from Scale, Speed, Agility, Low Cost,
Enterprise Adoption, Enterprise Mapping, Open Data, Standards, API’s,
etc
Open Street Maps, Apps, Virtual Servers, Security, Physical Security,
etc

21. After After
LGMA Journey

23. There are times when we will need..
• Elastic resources
• Expand and contract resources
• Pay-per-use
• Infrastructure on demand
• Multi-tenancy
• Multiple independent users
• Security and resource isolation
• Amortize the cost of the (shared) infrastructure
• Flexible service management
… and times when we won’t

24. We have to question ourselves
• Do we have too many comms rooms / data
centres
• Are they in the right place
• Do we need them at all
• Can we harness the cloud for some / all of our
needs
• Do we need the scalability and flexibility?
• Can we have predictable spend
• Can we afford to change / can we afford not to
change?

25. Policy recommandations
• Welcome the cloud but tread carefully
• Assess “cloud readiness“, define your strategy with relevant
partners
• Consider all cloud relevant configurations
• Address relevant laws and regulations – Procurement and Data
Protection
• Recognize supply side opportunities of the cloud
• Exit Strategy

26. What advantages can we see

27. Concerns that we have where a good SLA can help
• Where is my information?
• Who controls it?
• Who has access?
• How is being used?
• Who is it being shared with?
• Who is looking out for my interests?

28. Back End?
 Performance/availability/Service Level
 Support
 Interoperability
 Audits/Oversight
 Termination/Lock-in
 Less by design and more by inertia…
 Role of open standards
 Portability

29. Who do we have to convince
Finance Director
Maximum Value
Enforceable SLA
Procurement
Supplier Managed
Predictable Op Ex
Political
Value
Procurement
Scalable
Applications
Services
Business
DATA / TRUST
Applications
Self Service
Predictable Costs
Scalable Delivery
Multi Platform
SAAS
Local CIO
Reduced Infrastructure
Management of Infrastructure
Virtual Control
Costs Predictable
Loss of Control replaced…

30. Digital Challenge
• Need to spend our time with citizen rather than servicing
computers..
• Look at our ICT investment – move from KTLO –Transform
• Release Resources
• Inside the firewall – Increase Productivity
• Outside the firewall – Service Enhancement
• Move to common platforms / Shared Services

31. We also have to Understand What the
Citizen Wants?

32. What Government Typically Delivers

34. Case Study BCMS

35. Life Cycle Strategic Management
Design Build Occupy
Design Planning
Build Building Control
Occupy KeepingCommunities Safe
date for footer or tagline

36. Timeline
• Minister Decision on new Legislation October 2013
• New Legislation to be in place (live) 1st March 2014
• LGMA told to do development Mid October 2013
• 2 Tenders – Front end / Back End
• Front end has to be ready for 1st March – Registration / Forms /Payments
• Back end has to appear to be ready 1st March – not scale required
• Single Infrastructure / Data Infrastructure / ePayments in place
• Legislation still being finalised on 28th February 2014
• System Live on March 1st “2014
• To date
• 500,000 Documents, 24,000+ Commencements, €5m fees

37. WHY A NATIONAL BCMS
Governments Vision
for Reform
 Public Service Reform
Plan
 Action Plan for
 Construction 2020
 S.I. 9 of 2014
 Shared resources
Consumer Protection
 Health & Safety in or abo
buildings
 Sustainable buildings
 Access & Use
 Quality Construction
 Transparent standard
approaches
EI

38. BCMS-Sector Design & Oversight
BCMS Project Board
 PMO/CCMA
 LA Practitioners
 IBCI
 RIAI/EI/SCSI
 CIF
 CFA
 NDFEM
BCMS Steering
Group
 PMO
 LA BCOs
 LA Administration
 IBCI
 CFA
EI date for footer or tagline

40. Public Interface
Drupal Based
Use Existing Local Government Portal
Reusable Components
Registration
Forms
Document Upload
ePayments
LA Process Management
SugarCRM Based
Household Charge Infrastructure
Takes Data from Drupal
Back Office Functions

41. Is it Busy?
• Over 500,000 documents
• Over €5m in fees
• 56,000 Builders, Architects, etc
• 24,000 Commencements..

42. BCMS Success?
• Single System for 31 Local Authorities
• Single Sign On
• Single Document Store
• Single Business Process
• Shared Services for Payments Processing, etc..
• 99.7% online service…

43. What about the Data…
• Escrow?
• Shared?
• Public?
• Available?
• Open?
• All of the above?
• Sustainable?

44. When we Open the
data…
People will use it

45. BCMS Futures.. BIM

46. 3D Printing and
3D Models..

47. A “Real”
Smart City?

48. Cloud’s
Business
Enablers
2
1
6
5
4
3
What can Local Government “get” from the cloud
Cost Flexibility
• Shift CAPEX to OPEX
• Scale costs
• Pay as you go…
Business Scalability
• Rapidly scale up/down in response to events
• Scale on-prem resources for efficiency
Business Agility
• Speed to market (months >
days)
• Quickly adapt to business
changes
Easy Consumption
Model
• Self service
• Lower the barrier to
consumption
Connectivity
• Strategically reinvent customer
relationships
• Access new services that
improve business processes
Ability to Specialise
• Context-driven Variability
• User-defined experiences
• Increases relevance

49. What are my big issues..
• Security
• Data Protection
• Portability of Data
• Business Continuity
• Complete / Maximise local Investment

50. Trends
• Business Needs –
• Experimentation
• Agile / Prototyping – Large systems are in the past
• Consumerisation of IT – Shadow IT
• Productivity
• Experimentation
• Social / Mobile
• Expectation of new Tech
• Business driving IT decisions
• Public Expectation – that we have all of this stuff already
• My Home computer is more productive

51. Future
• Smart Cities
• Internet of Things
• How are we going to store / transact all of the data?
The More data we
have… the less we
(have time to)
Understand it

52. How Much Data do you create?

53. The Scariest Cyber Threats
• Hacking humans: Implanted medical devices, anything from
pacemakers to surgery schedules are at risk.
• Surveillance TVs: the front-facing camera or microphone of a
Smart TV and turn it into a surveillance device.
• Cars gone wild: kill power steering, spoof the car's GPS
system and adjust the speedometer.
• Power grids and water plants: The power grid is said to be
inherently insecure and also water plants can be insecure,
• Hacked by an iPhone charger : Georgia Tech Information
Security Center researchers were able to hack into an iPhone
using its charger.
• Traffic Lights and Cameras: Traffic Chaos

54. Final Questions
• What is the expected impact of cloud on my business?
• Which applications can and should I move to the cloud?
• What cloud deployment model is best suited for each of my
applications?
• How do I transition my existing applications to the cloud?
• How do I maintain security and policy compliance in the cloud?
• How do I transition my organisation to best take advantage of cloud?
• How do I move from Cloud to Cloud or to DC?