Presentation by Tim Willoughby to the 7th Annual Irish Computer Society Conference in the Institute of Public Administration

1. Innovation in the Public Sector Tim Willoughby Assistant Director LGCSB

2. Innovation Radical Incremental Newton / Heisenberg

3. 5 Business Drivers

4. Effective Communication Clear Messages Reduce Complexity Don’t have opinions on everything Good and Bad News

6. Security is changing Security has to be appropriate Security has to be measured Can have things so secure that they are unusable.

7. Cloud / Open is forcing ChangeWith or Without the Owners / Shareholders

9. So far ICT has not fundamentally changed government 1990s: lCT expectedto make government more transparent, efficient and user oriented 2005+: disillusion as bureaucracy still in existence Can Cloud Help? Jane E. Fountain – Gov 1.0 – Just Replicating the Silos on the Internet

10. Goverment dont always Understand What the people Want?

11. What governments often Deliver

12. Innovation / transformation..Open Data / Open Government? “If people don’t know what you’re doing, they don’t know what you’re doing wrong” “Jim Hacker” Open Government (I980)

13. Why do Government use GIS Massive demand for timely, relevant information — “picture says a 1000 words” Support decision making Provide users with all the information required to make an informed decision. Ability to integrate vast amounts of data within one View (Mashup) Exploit visualisation techniques to present information according to user preference (Raster, vector, 3D, tabular etc) Visualise /identify patterns/trends etc Personalisation Mobile 13

14. Sharing!

16. Need to know asset location for planning and maintenance

17. Many databases, varying accuracy and provenance

18. Context

19. Ongoing street openings p.a.

21. GIS Geographic Information System We have come a long way

22. Or Wizards GIS is now Mainstream

23. Still need Common Sense

24. Where we want to be?

25. Planning system today Locally Hosted Planning Archives Each available under www.LocalAuthority.ie/Planning Each local system standalone – Each Dataset uniform Difficulty with National Search / Pan / Zoon

32. Data Standards Most Adopting Standards from their software Supplier. Have to move away from this position! Open Standards Standards for Everything from Location of Public Toilets to Publishing all Non Personal Data

33. Architecture Model for Open Five level saturation model by Tim Berners-Lee ★ Available on the web (whatever format), but with an open licence ★★ Available as machine-readable structured data (e.g. excel instead of image scan of a table) ★★★ as (2) plus non-proprietary format (e.g. CSV instead of excel) ★★★★ All the above plus, Use open standards from W3C (RDF and SPARQL) to identify things, so that people can point at your stuff ★★★★★ All the above, plus: Link your data to other people’s data to provide context

34. Local Government and Open Source

35. The World is changing

37. open source / open datathe fix your street model

38. mobile apps – the new frontier of local government

39. from: physical, the (qr code), online source, & augmented reality

40. qr code to detailed further information

41. Social and Multi MediaResponding through innovation

42. ICT initiatives and efficiencies NPPR National shared service provided by LGMA €198m income (June 2009 – Aug 2011) Cost €4m over same period 948k properties over this period €4.22 per property cost No online incentives 59% online System uptime availability 99.xx%

43. IRISH LOCAL GOVERNMENT USERS County Councils / City Councils Chart of Accounts Euro National Chart of Accounts design Initial applications – GL,PO,SC,AP Income Management system (RCS) Housing Loans Billing modules AR, Rents, Rates, Service Charges, Water Charges, Invoicing

44. ePayments Currently over 150 Payments Services In Local Government

45. Core HR Hosted Centrally HR / Payroll / Superannuation

46. Central Reporting Central Data warehouse Data Clearing House for Specifics and Statistics Place to share environmental Data with EPA, Share Statistical Data re Motor Tax Gather and Share data re Housing, Planning, Roads, etc

47. LA LA LA LA LA LA LA LA LA eReturns LA DOT Central Reporting Framework DOE Health SFA

48. Planning Planning List Planning Indicators Pre Planning

49. Opportunity - Unfinished EstatesQR Codes for Public Participation

50. Local Authorities Housing

53. Final Innovation The Minister always has 5 Aces The Problem with a Bridge is...