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What	
  is	
  Tripshow.com	
  


As	
  China's	
  newest	
  travel	
  website,	
  Tripshow.com	
  serves	
  the	
  new	
  and	
  
socially	
  engaged	
  Chinese	
  tourists.	
  With	
  Tripshow.com,	
  travel	
  brands	
  
have	
   the	
   ability	
   to	
   engage	
   visually	
   with	
   Chinese	
   travelers	
   to	
   build	
  
brand	
   awareness,	
   while	
   travelers	
   can	
   engage	
   with	
   brands	
   to	
   get	
  
inspired	
  about	
  des=na=ons	
  and	
  experiences	
  and	
  plan	
  their	
  trips.	
  
CHANGING
   CHINA
  TRAVEL
 TRENDS…


  The new and
  sophisticated
Chinese Tourists
   want to get
   inspired by
destinations, and
   share their
 experiences via
  social media.
Sina	
  Weibo:	
  	
  
                                                                                                                                    	
  




                                                                                                                    Most	
  acCve	
  social	
  
                                                                                                                    media	
  plaGorm	
  in	
  
                                                                                                                    China	
  (2nd	
  globally	
  
                                                                                                                     aKer	
  Facebook).	
  	
  
                                                                                                                    27	
  million	
  (9%)	
  of	
  
                                                                                                                      the	
  320	
  million	
  
                                                                                                                     users	
  checking	
  in	
  
                                                                                                                      every	
  day,	
  and	
  
                                                                                                                      more	
  than	
  100	
  
                                                                                                                       million	
  posts	
  
                                                                                                                      every	
  24	
  hours.	
  
Source:	
  Digital	
  Influence	
  Index	
  2010	
  –	
  Fleichman	
  Hillard	
  &	
  Harris	
  InteracCve	
  	
  
                                                                                                                           (Sept.	
  2012)	
  
Imagine…
 a Chinese consumer
  visits your hotel or    Tripshow.com helps brands
 destination, takes a     aggregate inspiring images
photo, and posts it on    captured by Chinese travelers
  his or her Chinese      on social media (Sina Weio) to
social media profile to   visually market a brand, and
share the experience.     identify their most valuable
                          fans.
Unfortunately you          
would never know!         It is a visual marketing platform
                          and social media application for
Lost Opportunity!         travel organizations looking to
                          market to Chinese consumers.
   TripShow.com           It helps them to automatically
aggregates the visual     aggregate beautiful and
 content posted by        relevant pictures from various
     travelers on         social media platforms,
Weibo.com to inspire      organize by theme or itinerary,
   future Chinese         and display with rich media to
       travelers.         inspire travelers. It is also a
                          perfect platform for
                          organizations to identify their
                          most active followers, manage
                          social CRM and run digital
                          campaigns.
China	
  Travel	
  Social	
  Media	
  PlaGorm:	
  Tripshow.com	
  

 •  Inspirational Trip Planning Tool
 •  Engagement & Communication Platform
 • Online Campaigns & Contests
 •  Social CRM & Consumer Insights
 •  Call to action integration
 •  SinaWeibo Visual Marketing Application
 •  Compatible with PC, Mac & Mobile Devices
 •  Social & Inspirational
 •  Viral marketing platform
Content	
  Management	
  
                          (Albums	
  &	
  I=neraries)	
  
                                                            Des=na=on	
  Web	
  Site	
  


User	
  Engagement	
     Des=na=on	
  Profile	
  


Weibo	
  Users	
  




                                                                Aggregated	
  Pictures	
  	
  
                                                            (from	
  users	
  &	
  professionals)	
  



                                User	
  Pictures	
  
Tripshow	
  –	
  Showcases	
  
                                              the	
  Photos	
  and	
  Videos	
  
                                              	
  
                                              • 	
  Integrates	
  social	
  Media	
  
                                              content	
  into	
  one	
  place	
  	
  	
  
Sina	
  Weibo	
  Users	
  –	
                 • 	
  Showcases	
  des=na=on’s	
  
Share,	
  contribute	
  	
                    photos,	
  user’s	
  comment	
  ,	
  
content	
  	
                                 i=neraries	
                                  Businesses	
  –	
  Collect	
  
	
                                            • 	
  Showcases	
  user’s	
                   Content	
  &	
  	
  Use	
  for	
  
• 	
  Seeking	
  about	
  the	
  trip	
       preference	
  and	
  informa=on	
             MarkeCng	
  AcCviCes	
  
• 	
  Sharing	
  	
  travel	
                                                               	
  
experience	
  through	
  weibo	
              	
                                            • 	
  Create	
  a	
  company	
  album	
  
and	
  other	
  media	
  with	
                                                             • 	
  Customize	
  the	
  display	
  of	
  
thousands	
  of	
  travel	
  lovers	
                                                       photos	
  and	
  content	
  which	
  is	
  
• 	
  Making	
  comments	
  about	
                                                         automa=cally	
  generated	
  by	
  
other’s	
  	
  trip	
                                                                       the	
  users	
  
• 	
  Winning	
  rewards	
  from	
                                                          • 	
  Par=cipate	
  in	
  the	
  user’s	
  
the	
  company	
                                                                            conversa=on	
  and	
  hos=ng	
  
	
                                           CommunicaCng	
  and	
  Engaging,	
  
                                                                                            reward	
  campaigns	
  to	
  the	
  
                                            building	
  long	
  term	
  relaConships	
  
                                                                                            content	
  contributors	
  
TRIPSHOW	
  FOR	
  TRAVEL	
  
&	
  TOURISM	
  BUSINESSES
BENEFITS
Tripshow.com	
  for	
  Travel	
  Businesses	
  	
  
Social	
  Media	
  content	
  CuraCon	
  
•  A	
  plaQorm	
  that	
  aggregate	
  pictures,	
  content	
  and	
  feedback	
  from	
  various	
  social	
  
   media	
  websites	
  and	
  organizes	
  them	
  by	
  themes	
  or	
  i=neraries	
  to	
  inspire	
  
   travelers	
  
   	
  
Social	
  CRM	
  CombinaCon	
  	
  
•  Brand’s	
  fans	
  are	
  mo=vated	
  to	
  contribute	
  content.	
  On	
  the	
  other	
  side,	
  
   companies	
  can	
  manage	
  	
  the	
  rela=onship	
  	
  with	
  the	
  current/poten=al	
  
   customers	
  via	
  conversa=on	
  and	
  campaigns	
  

Engagement	
  &	
  CommunicaCon	
  plaGorm	
  
•  Communicate	
  with	
  followers,	
  recognize	
  fans	
  with	
  the	
  most	
  	
  contribu=ons	
  with	
  
   badges	
  and	
  incen=ves,	
  and	
  engage	
  with	
  past	
  guests	
  and	
  visitors	
  
Brands can
                                                                                     develop albums
                                                                                     based on
                                                                                     business line,
                                                                                     interest, and
                                                                                     partners.




    Photos or
    videos will give
    more information
    and can link to a
    call-to-action.

Note: TripShow.com is only in Chinese language – English translation for illustration purposes by Google Translate.
•  Brands can create
                                                                                        a call-to-action by
                                                                                        creating itineraries,
                                                                                        promotions,
                                                                                        packages, and
                                                                                        offers
                                                                                     •  Integration of
                                                                                        booking and trip
                                                                                        planning




  •  Integration of
     itineraries or packages
     – build by companies,
     and contributed by
     consumers


Note: TripShow.com is only in Chinese language – English translation for illustration purposes by Google Translate.
Chinese consumers can
                                                                               “wear” brands badges, while
                                                                               organizations can give out
                                                                               premium badges for
                                                                               consumers to show their brand
                                                                               affiliation.

                                                                               It is a great way for companies
                                                                               to connect with Chinese
                                                                               consumers, run campaigns,
                                                                               and engage in Social CRM.
                                                                               Companies can connect and
                                                                               rank active consumers by
                                                                               various attributes.




Note: TripShow.com is only in Chinese language – English translation for illustration purposes by Google Translate.
Social CRM:

Ranking of
Fans based
on Activity,
Influence,
and Interest.
Powerful	
  TesCmonial	
  to	
  influence	
  
           consumer	
  decision	
  making	
  
                                                	
  
User’s	
  posi=ve	
  feedback	
  is	
  a	
  big	
  asset	
  for	
  the	
  company,	
  providing	
  
        another	
  perspec=ve	
  of	
  informa=on	
  to	
  the	
  company.	
  

         “As	
  for	
  the	
  cycling	
  lovers,	
  steep	
  mountains	
  and	
  liYle	
  
         tracks	
  is	
  the	
  adventure	
  playground.	
  In	
  Banff,	
  you	
  
         won't	
  experience	
  a	
  lack	
  of	
  this	
  ac=vity.	
  There’s	
  not	
  
         only	
  exci=ng	
  tracks	
  but	
  also	
  the	
  breathtaking	
  
         scenery	
  @	
  Tripshow	
  “	
  


         “Going	
  through	
  mountains	
  and	
  mountains…	
  That’s	
  
         the	
  fun	
  part	
  of	
  cycling”	
  

         “Can	
  I	
  keep	
  cycling?”	
  
Insight:	
  Data	
  shows	
  the	
  preference	
  of	
  the	
  user	
  




                                                                         Number	
  of	
  photos	
  uploaded	
  
Past	
  Posts	
     Visited	
  Places	
     Places	
  Wish	
  List	
  

                                                                         Number	
  of	
  photos	
  the	
  user	
  has	
  
                                                                         uploaded	
  to	
  your	
  company	
  

                                                                         User’s	
  I=neraries	
  
 
Engage	
  directly	
  with	
  users	
  who	
  have	
  been	
  to	
  your	
  desCnaCon	
  	
  
	
  
     or	
  have	
  a	
  real	
  urge	
  to	
  go	
  
	
  
•  Provides	
  a	
  plaQorm	
  for	
  the	
  company	
  to	
  par=cipate	
  and	
  influence	
  the	
  
	
  
	
   conversa=on	
  
•  Special	
  campaign	
  can	
  be	
  launched	
  to	
  reward	
  fans	
  and	
  ac=ve	
  content	
  
	
  
	
   producers	
  
	
   Create	
  loyal	
  and	
  long	
  term	
  rela=onships	
  
• 
	
  
Understand	
  the	
  preferences	
  of	
  users	
  to	
  be_er	
  target	
  your	
  market	
  
•  Social	
  media	
  repor=ng	
  –	
  see	
  who	
  your	
  fans	
  are	
  and	
  what	
  they	
  are	
  
     interested	
  in	
  (i.e.	
  spa,	
  restaurant,	
  ac=vi=es,	
  etc.)	
  
•  Find	
  out	
  who	
  is	
  spreading	
  the	
  posts	
  and	
  who	
  is	
  the	
  customer	
  with	
  the	
  
     most	
  profitable	
  poten=al	
  
•  Track	
  the	
  loyal	
  fans	
  across	
  a	
  =meline	
  
TRIPSHOW	
  FOR	
  CHINESE	
  
CONSUMERS
BENEFITS
•    Acts as Travel Social Network for consumers
•    Organizes photos posted on social media in albums
•    Personal Homepage to connect with friends, and share photos
•    Store trip plans and itineraries
•    Show off badges collected from brands (similar to Foursquare badge)
Tripshow.com	
  has	
  beauCful	
  photos	
  
I	
  can	
  get	
  inspired	
  by	
  beauCful	
  photos	
  that	
  other	
  users	
  have	
  taken	
  




Food	
                                  Local	
  scene	
                         Hidden	
  scene	
  
Tripshow.com	
  helps	
  with	
  trip	
  planning	
  
I	
  can	
  plan	
  my	
  trip	
  by	
  checking	
  photos	
  and	
  i=neraries	
  of	
  other	
  travelers	
  


                                                                                                     Mei’s	
  18	
  days	
  in	
  
                                                                                                     Canada	
  


                                                                                                     Details	
  explana=on	
  
                                                                                                     about	
  the	
  places	
  
                                                                                                     Mei	
  went	
  in	
  
                                                                                                     Canada	
  
 
     	
   Tripshow.com	
  connects	
  to	
  various	
  social	
  media	
  
	
  
     	
  
     During	
  my	
  trip,	
  I	
  can	
  upload	
  my	
  pictures	
  to	
  tripshow.com	
  by	
  using	
  my	
  Sina	
  Weibo	
  
     account	
  
     	
  
Tripshow.com	
  showcases	
  pictures	
  	
  
I	
  can	
  show	
  my	
  trip	
  to	
  people	
  who	
  are	
  also	
  interested	
  in	
  the	
  same	
  des=na=on	
  




                                               MrWan’sBungy	
  jump,	
  Canada	
  


                                                              I	
  can’t	
  lie,	
  I	
  would	
  get	
  a	
  heart	
  aYack	
  if	
  I	
  jump	
  


                                                                               Funny	
  pose	
  but	
  must	
  have	
  an	
  awesome	
  view!	
  	
  
                                                       	
  
                                                       	
  
                                                       I	
  would	
  buy	
  shares	
  if	
  I	
  wanted	
  to	
  go	
  downwards	
  
                                                       	
  
                                                       	
  
Tripshow.com	
  has	
  contests	
  
I	
  can	
  collect	
  badges	
  and	
  get	
  special	
  offers	
  from	
  different	
  travel	
  companies	
  



                              	
  Become	
  a	
  Canada	
  tourism	
  VIP	
  and	
  enjoying	
  the	
  privileges	
  	
  	
  
Sina	
  Weibo	
  Profile	
                      Banyan	
  Tree	
  Shanghai	
  	
  
                       TripShow	
  Contest	
  
                                                Opening	
  Campaign	
  

                                             Fans	
  on	
  TripShow	
  



                                                           Preliminary	
  Result:	
  
                                                              150,000	
  Fans	
  
                                                                in	
  10	
  days	
  
TripShow.com Gold Level

Offers the ability to develop a
separate branded site
powered by the open
TripShow API, as well as a
fully customized brand page
on Tripshow.com with custom
URL, which can function as a
Chinese website alternative.




      The	
  Shangri-­‐La	
  example	
  on	
  the	
  leK	
  is	
  not	
  a	
  TripShow	
  
       API	
  site,	
  and	
  serves	
  for	
  illustraCon	
  purposes	
  only.	
  
TRIPSHOW	
  	
  
STEP	
  BY	
  STEP	
  DEMO
Tripshow.com	
  Homepage	
  
User	
  Login	
  

On	
  Tripshow.com,	
  	
                                               And	
  enter	
  their	
  Weibo	
  	
  
users	
  click	
  on	
  the	
  Weibo	
  buYon	
                         account	
  informa=on	
  to	
  access	
  
                                                                        their	
  own	
  Tripshow.com	
  account	
  
                                                                                      (similar	
  to	
  Facebook	
  Connect)	
  
User	
  Homepage	
  
                  From	
  his	
  homepage,	
  the	
  user	
  
                  can	
  access:	
  

                  -­‐	
  His	
  Photos	
  

                  -­‐	
  His	
  Photo	
  Albums	
  

                  -­‐	
  His	
  I=neraries	
  

                  -­‐	
  What	
  he	
  has	
  posted	
  

                  -­‐	
  Updates	
  
User	
  InteracCons	
  




                          Users	
  have	
  the	
  op=on	
  to	
  
                          add	
  content	
  on	
  
                          Tripshow.com	
  
                          (via	
  Sina	
  Weibo)	
  
Post	
  Photos	
  

                             Organize	
  Photos	
  in	
  Albums	
  


     Post	
  @tripshow	
  
                                                                      Create	
  own	
  I=neraries	
  




                                                                      Day	
  1	
  

                                                                                     Day	
  2	
  
Brand	
  Pages	
  




                Users	
  can	
  access	
  Brands	
  pages	
  	
  
                from	
  Tripshow.com	
  homepage	
  
Brand	
  Homepage	
  
Brand’s	
  sta=s=cs	
  
Naviga=on	
  through	
  the	
  brand’s	
  page	
  



Fans	
  recently	
  rewarded	
  




Brand’s	
  Photo	
  Albums	
  
NavigaCon	
  Through	
  Brand’s	
  Page	
  




                              With	
  great	
  ease,	
  	
  
                              users	
  can	
  access	
  the	
  brand’s:	
  
                              -­‐  Photos	
  
                              -­‐  Albums	
  
                              -­‐  I=neraries	
  
                              -­‐  Ac=ve	
  Users	
  
Brand’s	
  Photos	
  




                   Users	
  can	
  comment	
  and	
  like	
  photos	
  
Brand’s	
  Most	
  AcCve	
  Fans	
  




               Showcase	
  of	
  the	
  most	
  ac=ve	
  and	
  most	
  
               rewarded	
  fans	
  of	
  the	
  brand	
  
TRIPSHOW	
  	
  
TRAFFIC	
  GENERATION
           TRIPSHOW.COM	
  TRAFFIC	
  GENERATION	
  
 	
  
 	
                                                      Search	
  &	
  Digital	
  MarkeCng	
  
 	
  
 	
  
 	
                               Sina	
  Weibo	
  Profiles	
  
 	
  
 	
  


                                       Li_le	
  markeCng	
  spend	
  required	
  to	
  
                                      drive	
  traffic	
  due	
  to	
  Weibo	
  integraCon	
  	
  



                                                                        TripShow	
  Clients	
  


Social	
  Media	
  MarkeCng	
  
THE	
  BEAUTY	
  OF	
  TRIPSHOW:	
  
          Big	
  Demand	
  
  Li_le	
  MarkeCng	
  Spend	
  	
  
 Great	
  Revenue	
  PotenCal	
  
TRIPSHOW	
  PRICING	
  
Plan	
  1—Bronze	
  RMB	
  5,000/year	
  
Aggregate	
  content	
  (photos	
  with	
  text)	
  from	
  client’s	
  social	
  media	
  profile	
  onto	
  Tripshow	
  automa=cally.	
  
Aggregate	
  relevant	
  content	
  contributed	
  by	
  social	
  media	
  users.	
  
Brand	
  presence	
  on	
  Tripshow	
  
                                                                                                                    Management	
  on	
  Tripshow.com	
  is	
  
	
  	
  
Plan	
  2—Silver	
  RMB	
  50,000/year	
  
                                                                                                                    not	
  included	
  in	
  the	
  packages	
  below,	
  
Bronze	
  benefits,	
  plus:	
                                                                                       but	
  is	
  included	
  in	
  Dragon	
  Trail’s	
  
Organize	
  photos	
  into	
  different	
  categories	
  based	
  on	
  themes,	
  des=na=ons,	
  etc	
              Social	
  Media	
  Management	
  
Aggregate	
  i=neraries	
  and	
  display	
  them	
  inspira=onally	
  on	
  Tripshow	
  
Engage	
  users	
  with	
  incen=ves	
  and	
  increase	
  loyalty	
  
                                                                                                                    Packages,	
  or	
  can	
  be	
  added	
  by	
  
Manage	
  basic	
  social	
  CRM	
  with	
  tools	
  of	
  tag	
  and	
  badge	
                                    subscribing	
  to	
  Weibo	
  Management	
  
3	
  custom	
  made	
  brand	
  badge	
                                                                             at	
  RMB	
  15,000/month.	
  Companies	
  
Personalized	
  URL	
                                                                                               being	
  on	
  Tripshow	
  are	
  required	
  to	
  
	
  	
  
                                                                                                                    have	
  a	
  Sina	
  Weibo	
  profile.	
  Dragon	
  
Plan	
  3—Gold	
  RMB	
  200,000/year	
  
Silver	
  benefits,	
  plus:	
                                                                                       Trail	
  is	
  happy	
  to	
  assist	
  in	
  semng	
  up	
  
Run	
  mini-­‐site	
  campaign	
  	
                                                                                an	
  account,	
  and	
  complete	
  the	
  
Enhanced	
  social	
  CRM	
  
                                                                                                                    necessary	
  procedures.	
  
Mul=ple	
  custom	
  made	
  badges	
  
Personalized	
  brand	
  page	
                              Tripshow	
  Campaigns:	
                               	
  
Personalized	
  URL	
                                -­‐  Star=ng	
  at	
  RMB	
  100,000	
   PLEASE	
  CONTACT	
  US	
  FOR	
  OUR	
  
Open	
  API	
  	
                                                  (based	
  on	
  scope)	
                         SPECIAL	
  LAUNCH	
  OFFER	
  FOR	
  
Data	
  and	
  stats	
  analysis	
  
                                                                                                                    QUALIFIED	
  ORGANIZATIONS	
  
Repor=ng	
  
	
  
END-­‐TO-­‐END	
  CHINA	
  
SOCIAL	
  MEDIA	
  SOLUTION	
  
The	
  Only	
  End-­‐to-­‐End	
  100%	
  Travel-­‐Focused	
  	
  
  China	
  Digital	
  &	
  Social	
  Media	
  SoluCon:
Select	
  Digital	
  MarkeCng	
  Clients	
  
Dragon	
  Trail	
  InteracCve	
  




       Localized	
  Web	
                                     Social	
  Media	
                           Integrated	
  Digital	
     Advanced	
  Technology	
  	
  
                  Presence	
                                Management	
                                         Campaigns	
                              SoluCons	
  
                         	
                                                       	
                                 	
                                       	
  
• 	
  Chinese	
  web	
  site	
  	
      • 	
  Social	
  media	
  program	
                          • 	
  Media	
  Management         • 	
  Chinatravelbuzz.com	
  
     	
  	
  	
  Development	
                         	
  	
  	
  management	
               • 	
  Campaign	
  Management                   • 	
  Tripshow.com	
  
                 • 	
  SEO/SEM	
       • 	
  Social	
  media	
  campaign	
                                 • 	
  Media	
  Ac=vity             • 	
  Social	
  Media	
  
• 	
  Email	
  Marke=ng	
                      	
  	
  	
  development	
  &	
  	
                                                             	
  	
  	
  Applica=ons	
  
                                                                   	
  	
  	
  execu=on	
  
Chinese	
  Website	
  2.0	
  -­‐	
  True	
  LocalizaCon	
  
                             Overview	
  
                                 –  Content	
  is	
  re-­‐wriYen;	
  no	
  straight	
  
                                    transla=on	
  (adding	
  of	
  important	
  content	
  
                                    areas	
  not	
  part	
  of	
  the	
  English	
  website,	
  i.e.	
  
                                    Chinese	
  Restaurants,	
  etc.)	
  
                                 –  Website	
  is	
  designed	
  for	
  Chinese	
  
                                    consumers	
  
                                 –  Chinese	
  website	
  has	
  more	
  relevant	
  
                                    branding	
  	
  
                                 –  Chinese	
  site	
  is	
  hosted	
  in	
  China	
  
                                 –  Content	
  is	
  op=mized	
  for	
  Chinese	
  Search	
  
                                    Engines	
  
                                 –  Incorporates	
  travel	
  suppliers	
  
Chinese	
  Social	
  Apps	
  -­‐	
  True	
  Engagement	
  

 Weibo	
  Pages	
      Weibo	
  Booking	
        Weibo	
  Rewards	
          Weibo	
  Loyalty	
          Weibo	
  Concierge	
  

 With	
  Facebook	
  and	
  TwiYer	
  blocked	
  in	
  China,	
  Sina	
  Weibo	
  is	
  the	
  most	
  engaging	
  and	
  
 ac=ve	
  social	
  media	
  plaQorm	
  in	
  China.	
  While	
  many	
  companies	
  have	
  developed	
  social	
  
 apps	
  on	
  Facebook,	
  Dragon	
  Trail	
  Interac=ve	
  is	
  the	
  first	
  company	
  that	
  offers	
  a	
  suite	
  of	
  
 social	
  apps	
  exclusively	
  developed	
  for	
  the	
  travel	
  and	
  tourism	
  industry	
  on	
  Weibo.com.	
  
1.  Weibo	
  Pages	
  
Overview	
  
•  Showcase	
  products,	
  services	
  and	
  partners	
  	
  
•  HTML	
  FIVE,	
  and	
  mobile	
  friendly	
  design	
  
•  Pre-­‐built	
  templates	
  for	
  various	
  travel	
  organiza=ons	
  –	
  
   including	
  des=na=ons,	
  hotels,	
  tour	
  operators,	
  etc.	
  

	
  Client	
  Benefits	
  
•  Enhance	
  brand	
  presence	
  on	
  Weibo	
  with	
  customized	
  
        content	
  modules	
  and	
  call	
  to	
  ac=on	
  
•  Content	
  modules	
  includes	
  banner,	
  video,	
  weibo	
  feeds,	
  
        followers,	
  etc.	
  ;	
  call	
  to	
  ac=on	
  includes	
  re-­‐tweet,	
  sharing,	
  
        follow,	
  etc.	
  	
  



	
  
2.  Weibo	
  Concierge	
  
Overview	
  
•  Extend	
  travel	
  concierge	
  service	
  to	
  weibo	
  plaQorm.	
  
•  Enable	
  travel	
  organiza=ons	
  to	
  provide	
  trip	
  care.	
  
•  Push	
  message	
  to	
  	
  users	
  based	
  on	
  loca=on,	
  travel	
  
     plan,	
  preference,	
  etc.	
  
	
  
Client	
  Benefits	
  
•  Service	
  quality	
  monitoring	
  
•  Analy=cs	
  of	
  service	
  performance,	
  traffic,	
  amount	
  
     of	
  	
  work,	
  etc.	
  
•  Analy=cs	
  of	
  fans	
  demographics,	
  social	
  data,	
  etc.	
  
•  Provide	
  customers	
  with	
  high	
  service	
  levels,	
  
     preferen=al	
  rates	
  
3.  Weibo	
  Loyalty
Overview	
  
•  Showcase	
  details	
  of	
  the	
  loyalty	
  program	
  and	
  benefits	
  for	
  members.	
  
•  Incen=ves	
  can	
  be	
  built	
  into	
  the	
  APP,	
  choose	
  to	
  top-­‐up	
  (or	
  reduce)	
  the	
  loyalty	
  
   points	
  count	
  for	
  any	
  par=cular	
  corporate	
  agent	
  at	
  any	
  =me.	
  
•  Easy	
  to	
  sign	
  in	
  and	
  users	
  can	
  share	
  the	
  informa=on	
  aqer	
  each	
  booking	
  

Client	
  Benefits	
  
•  Member	
  data	
  collec=on,	
  including	
  email	
  address	
  and	
  	
  social	
  data	
  such	
  as	
  social	
  
    influence,	
  followers,	
  etc.	
  
•  Drive	
  membership	
  development	
  
•  Provide	
  customers	
  with	
  high	
  service	
  levels,	
  preferen=al	
  rates
4.  Weibo	
  Rewards	
  
                Overview	
  
                •  Set	
  your	
  own	
  incen=ve-­‐based	
  campaigns	
  to	
  promote	
  the	
  brand	
  
                    –  Customized	
  rewards	
  (member	
  cards,	
  free-­‐night	
  vouchers,	
  etc.	
  )	
  
                    –  Decide	
  how	
  many	
  loyalty	
  points	
  are	
  needed	
  to	
  redeem	
  rewards	
  
                •  Monitor	
  campaign	
  performance	
  and	
  track	
  results.	
  
                •  Customized	
  call	
  to	
  ac=on,	
  including	
  sign-­‐up,	
  survey,	
  re-­‐tweet,	
  etc.	
  
                •  Fraud	
  detec=on	
  and	
  preven=on.	
  

         Client	
  Benefits	
  
         •  Offer	
  higher	
  service	
  levels,	
  reward	
  loyalty	
  	
  
	
  	
   •  Build	
  repeat	
  business
	
  	
  	
  	
  	
  	
  	
  	
  	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
	
  
5.  Weibo	
  Booking

Overview	
  
•  Showcase	
  products	
  and	
  services	
  (digital	
  shop)	
  with	
  customize	
  design	
  
•  Photo	
  galleries	
  of	
  the	
  property	
  and	
  promo=on	
  	
  
•  Automa=c	
  Promo	
  Codes	
  so	
  your	
  Fans	
  can	
  get	
  special	
  prices	
  
•  Private	
  and	
  secure;	
  with	
  mul=currency	
  and	
  mul=lingual	
  capability	
  

Client	
  Benefits	
  
•  Bring	
  convenience	
  and	
  interac=ve	
  customer	
  support	
  of	
  	
  the	
  booking	
  process	
  to	
  
    Weibo	
  users	
  
•  Boost	
  revenue:	
  Turn	
  the	
  purchase	
  inten=on	
  into	
  sales	
  at	
  the	
  moment	
  when	
  users	
  are	
  
    inspired	
  in	
  Weibo	
  
•  Social	
  CRM:	
  Increase	
  engagement	
  with	
  users	
  before	
  and	
  aqer	
  travel	
  	
  
•  Analysis	
  of	
  fans	
  demographics,	
  social	
  data,	
  etc
Weibo	
  Apps	
  
                                               Brands can now increase engagement on Sina
                                               Weibo (the most active social media platform in
                                               China, and the second most engaged social network
                                               in the world just behind Facebook) by developing
                                               Social Apps on Weibo.com. Dragon Trail was the
                                               first agency that developed social apps for travel
                                               companies.
                                               Left is an example from Begium-Flanders Tourist
                                               Office (weibo.com/visitflanders) with 26,000 fans.
                                               Below is the Sina Weibo profile of the Canadian
                                               Tourism Commission (weibo.com/canadatravel) with
                                               170,000 fans. (September 27, 2012).
Belgium-Flanders Tourist Office (above)
does not have a social app (similar to a
page on Facebook).

Canadian Tourism Commission (right)
has a social app and, which is pretty much
like a mini-site on Weibo.com. Canada has
the opportunity to run campaigns, promote
itineraries, collaborate with partners and
industry stakeholders, and integrate loyalty
and booking. hYp://weibo.com/canadatravel

Weibo Apps are the perfect compliment to
TripShow.com to execute a powerful China
social media strategy for travel brands.
Social	
  Media	
  	
  2.0	
  –	
  Profile	
  →	
  Campaigns	
  
                         •  Brand	
  awareness	
  
    Drive	
              •  Call	
  to	
  Ac=on	
  


                         •  Encourage	
  	
  travelers	
  to	
  contribute	
  	
  
 Constant	
  
                         •  And	
  learn	
  more	
  
Engagement	
  


                         •  To	
  Chinese	
  website	
  from	
  mul=ple	
  media	
  channels	
  
Drive	
  Traffic	
  


 Generate	
              •  Convert	
  regular	
  travelers	
  to	
  loyal	
  fans	
  
  Loyalty	
  


                         •  Capture	
  valuable	
  traveler	
  data	
  
     CRM	
  
hYp://e.weibo.com/canadatravel?type=0	
  	
  
       Weibo	
  
     Campaign	
  
      Landing	
  
       Page	
  




   Canadian	
  	
  
Tourism	
  Comm.	
  	
  
  Case	
  Study	
  
hYp://e.weibo.com/1807497741/app_2194718133	
  	
  
      Weibo	
  
      Pages	
  
    ApplicaCon	
  




   Canadian	
  	
  
Tourism	
  Comm.	
  	
  
  Case	
  Study	
  
hYp://cn-­‐keepexploring.canada.travel/campaign/medal	
  	
  

     Campaign	
  
     MicroSite	
  




   Canadian	
  	
  
Tourism	
  Comm.	
  	
  
  Case	
  Study	
  
Canadian	
  	
  
Tourism	
  Comm.	
  	
  
  Case	
  Study	
  




                           (Top	
  &	
  Bo_om)	
  
                           Links	
  to	
  Corporate	
  Website	
  to	
  Drive	
  Traffic	
  
Virtual	
  
        Game	
  
          -­‐	
  
       Contest	
  




   Canadian	
  	
  
Tourism	
  Comm.	
  	
  
  Case	
  Study	
  
hYp://cn-­‐keepexploring.canada.travel	
  
       Keep	
  
     Exploring	
  
       Site	
  




   Canadian	
  	
  
Tourism	
  Comm.	
  	
  
  Case	
  Study	
  
Tripshow.com	
  
Visual,	
  Social	
  Media	
  MarkeCng	
  ApplicaCon	
  
→	
  China’s	
  Pinterest	
  for	
  travel:	
  	
  
	
  

       –  Leverage	
  inspiring	
  images	
  via	
  social	
  media	
  to	
  market	
  brand,	
  and	
  
          iden=fy	
  most	
  valuable	
  fans.	
  
          	
  
       –  Fresh	
  Web	
  Content	
  -­‐	
  automa=cally	
  aggregate	
  beau=ful	
  and	
  
          relevant	
  pictures	
  from	
  various	
  social	
  media	
  plaQorms	
  
          	
  
       –  Engage	
  /Educate	
  Fans	
  -­‐	
  organize	
  photos	
  by	
  theme,	
  i=neraries,	
  and	
  
          display	
  with	
  rich	
  media	
  to	
  inspire	
  
          	
  
       –  Campaign	
  PlaGorm	
  -­‐	
  Iden=fy	
  most	
  ac=ve	
  followers,	
  manage	
  social	
  
          CRM	
  and	
  run	
  digital	
  campaign.	
  	
  
	
  
China	
  Social	
  Management	
  PlaGorm:	
  Chinatravelbuzz.com	
  

A	
  tool	
  for	
  travel	
  companies	
  to	
  manage	
  their	
  social	
  
media	
  presence	
  in	
  China	
  more	
  effec=vely.	
  
	
  
Core	
  Func4onality:	
  

• 	
  Manage	
  mul=ple	
  social	
  media	
  profiles	
  with	
  the	
  same	
  
user	
  log	
  in	
  

• 	
  Allow	
  mul=ple	
  users	
  to	
  manage	
  the	
  same	
  social	
  
media	
  account,	
  with	
  ac=on	
  tracking	
  

• 	
  Scheduled	
  posts	
  &	
  workflow	
  management	
  

• 	
  Social	
  CRM	
  &	
  VIF	
  

• 	
  Compe==ve	
  intelligence	
  

• 	
  Travel	
  company	
  social	
  media	
  	
  directory	
  
www.chinatraveltrends.com	
  	
  	
  	
  	
  	
  |	
  	
  	
  	
  	
  	
  www.chinatraveltrendsbook.com	
  	
  
Contact	
  me:	
  
                                                                         	
  



                                                LinkedIn:	
  Thraenhart	
  
                                              Twi_er:	
  @JensThraenhart	
  
                                              Facebook:	
  JensThraenhart	
  
                                          E-­‐Mail:	
  Jens@DragonTrail.com	
  

                                                 Get	
  insights	
  &	
  trends:	
  
                                                                  	
  



                                                www.DragonTrail.com	
  
          JENS	
  THRAENHART	
  
               CO-­‐FOUNDER	
              www.ChinaTravelTrends.com	
  
                                     Twi_er:	
  @CnTravelTrends	
  /	
  @DragonTrail	
  
                                                   Join	
  our	
  Community:	
  
                                        www.Community.ChinaTravelTrends.com	
  
                                   PresentaCons:	
  	
  www.slideshare.net/dragontrail	
  



Rela=onships	
  with:	
  

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TripShow.com - New Chinese Travel Website

  • 1.
  • 2. What  is  Tripshow.com   As  China's  newest  travel  website,  Tripshow.com  serves  the  new  and   socially  engaged  Chinese  tourists.  With  Tripshow.com,  travel  brands   have   the   ability   to   engage   visually   with   Chinese   travelers   to   build   brand   awareness,   while   travelers   can   engage   with   brands   to   get   inspired  about  des=na=ons  and  experiences  and  plan  their  trips.  
  • 3.
  • 4. CHANGING CHINA TRAVEL TRENDS… The new and sophisticated Chinese Tourists want to get inspired by destinations, and share their experiences via social media.
  • 5. Sina  Weibo:       Most  acCve  social   media  plaGorm  in   China  (2nd  globally   aKer  Facebook).     27  million  (9%)  of   the  320  million   users  checking  in   every  day,  and   more  than  100   million  posts   every  24  hours.   Source:  Digital  Influence  Index  2010  –  Fleichman  Hillard  &  Harris  InteracCve     (Sept.  2012)  
  • 6. Imagine… a Chinese consumer visits your hotel or Tripshow.com helps brands destination, takes a aggregate inspiring images photo, and posts it on captured by Chinese travelers his or her Chinese on social media (Sina Weio) to social media profile to visually market a brand, and share the experience. identify their most valuable fans. Unfortunately you   would never know! It is a visual marketing platform and social media application for Lost Opportunity! travel organizations looking to market to Chinese consumers. TripShow.com It helps them to automatically aggregates the visual aggregate beautiful and content posted by relevant pictures from various travelers on social media platforms, Weibo.com to inspire organize by theme or itinerary, future Chinese and display with rich media to travelers. inspire travelers. It is also a perfect platform for organizations to identify their most active followers, manage social CRM and run digital campaigns.
  • 7. China  Travel  Social  Media  PlaGorm:  Tripshow.com   •  Inspirational Trip Planning Tool •  Engagement & Communication Platform • Online Campaigns & Contests •  Social CRM & Consumer Insights •  Call to action integration •  SinaWeibo Visual Marketing Application •  Compatible with PC, Mac & Mobile Devices •  Social & Inspirational •  Viral marketing platform
  • 8. Content  Management   (Albums  &  I=neraries)   Des=na=on  Web  Site   User  Engagement   Des=na=on  Profile   Weibo  Users   Aggregated  Pictures     (from  users  &  professionals)   User  Pictures  
  • 9. Tripshow  –  Showcases   the  Photos  and  Videos     •   Integrates  social  Media   content  into  one  place       Sina  Weibo  Users  –   •   Showcases  des=na=on’s   Share,  contribute     photos,  user’s  comment  ,   content     i=neraries   Businesses  –  Collect     •   Showcases  user’s   Content  &    Use  for   •   Seeking  about  the  trip   preference  and  informa=on   MarkeCng  AcCviCes   •   Sharing    travel     experience  through  weibo     •   Create  a  company  album   and  other  media  with   •   Customize  the  display  of   thousands  of  travel  lovers   photos  and  content  which  is   •   Making  comments  about   automa=cally  generated  by   other’s    trip   the  users   •   Winning  rewards  from   •   Par=cipate  in  the  user’s   the  company   conversa=on  and  hos=ng     CommunicaCng  and  Engaging,   reward  campaigns  to  the   building  long  term  relaConships   content  contributors  
  • 10. TRIPSHOW  FOR  TRAVEL   &  TOURISM  BUSINESSES BENEFITS
  • 11. Tripshow.com  for  Travel  Businesses     Social  Media  content  CuraCon   •  A  plaQorm  that  aggregate  pictures,  content  and  feedback  from  various  social   media  websites  and  organizes  them  by  themes  or  i=neraries  to  inspire   travelers     Social  CRM  CombinaCon     •  Brand’s  fans  are  mo=vated  to  contribute  content.  On  the  other  side,   companies  can  manage    the  rela=onship    with  the  current/poten=al   customers  via  conversa=on  and  campaigns   Engagement  &  CommunicaCon  plaGorm   •  Communicate  with  followers,  recognize  fans  with  the  most    contribu=ons  with   badges  and  incen=ves,  and  engage  with  past  guests  and  visitors  
  • 12. Brands can develop albums based on business line, interest, and partners. Photos or videos will give more information and can link to a call-to-action. Note: TripShow.com is only in Chinese language – English translation for illustration purposes by Google Translate.
  • 13.
  • 14. •  Brands can create a call-to-action by creating itineraries, promotions, packages, and offers •  Integration of booking and trip planning •  Integration of itineraries or packages – build by companies, and contributed by consumers Note: TripShow.com is only in Chinese language – English translation for illustration purposes by Google Translate.
  • 15. Chinese consumers can “wear” brands badges, while organizations can give out premium badges for consumers to show their brand affiliation. It is a great way for companies to connect with Chinese consumers, run campaigns, and engage in Social CRM. Companies can connect and rank active consumers by various attributes. Note: TripShow.com is only in Chinese language – English translation for illustration purposes by Google Translate.
  • 16. Social CRM: Ranking of Fans based on Activity, Influence, and Interest.
  • 17. Powerful  TesCmonial  to  influence   consumer  decision  making     User’s  posi=ve  feedback  is  a  big  asset  for  the  company,  providing   another  perspec=ve  of  informa=on  to  the  company.   “As  for  the  cycling  lovers,  steep  mountains  and  liYle   tracks  is  the  adventure  playground.  In  Banff,  you   won't  experience  a  lack  of  this  ac=vity.  There’s  not   only  exci=ng  tracks  but  also  the  breathtaking   scenery  @  Tripshow  “   “Going  through  mountains  and  mountains…  That’s   the  fun  part  of  cycling”   “Can  I  keep  cycling?”  
  • 18. Insight:  Data  shows  the  preference  of  the  user   Number  of  photos  uploaded   Past  Posts   Visited  Places   Places  Wish  List   Number  of  photos  the  user  has   uploaded  to  your  company   User’s  I=neraries  
  • 19.   Engage  directly  with  users  who  have  been  to  your  desCnaCon       or  have  a  real  urge  to  go     •  Provides  a  plaQorm  for  the  company  to  par=cipate  and  influence  the       conversa=on   •  Special  campaign  can  be  launched  to  reward  fans  and  ac=ve  content       producers     Create  loyal  and  long  term  rela=onships   •    Understand  the  preferences  of  users  to  be_er  target  your  market   •  Social  media  repor=ng  –  see  who  your  fans  are  and  what  they  are   interested  in  (i.e.  spa,  restaurant,  ac=vi=es,  etc.)   •  Find  out  who  is  spreading  the  posts  and  who  is  the  customer  with  the   most  profitable  poten=al   •  Track  the  loyal  fans  across  a  =meline  
  • 20. TRIPSHOW  FOR  CHINESE   CONSUMERS BENEFITS
  • 21. •  Acts as Travel Social Network for consumers •  Organizes photos posted on social media in albums •  Personal Homepage to connect with friends, and share photos •  Store trip plans and itineraries •  Show off badges collected from brands (similar to Foursquare badge)
  • 22. Tripshow.com  has  beauCful  photos   I  can  get  inspired  by  beauCful  photos  that  other  users  have  taken   Food   Local  scene   Hidden  scene  
  • 23. Tripshow.com  helps  with  trip  planning   I  can  plan  my  trip  by  checking  photos  and  i=neraries  of  other  travelers   Mei’s  18  days  in   Canada   Details  explana=on   about  the  places   Mei  went  in   Canada  
  • 24.     Tripshow.com  connects  to  various  social  media       During  my  trip,  I  can  upload  my  pictures  to  tripshow.com  by  using  my  Sina  Weibo   account    
  • 25. Tripshow.com  showcases  pictures     I  can  show  my  trip  to  people  who  are  also  interested  in  the  same  des=na=on   MrWan’sBungy  jump,  Canada   I  can’t  lie,  I  would  get  a  heart  aYack  if  I  jump   Funny  pose  but  must  have  an  awesome  view!         I  would  buy  shares  if  I  wanted  to  go  downwards      
  • 26. Tripshow.com  has  contests   I  can  collect  badges  and  get  special  offers  from  different  travel  companies    Become  a  Canada  tourism  VIP  and  enjoying  the  privileges      
  • 27. Sina  Weibo  Profile   Banyan  Tree  Shanghai     TripShow  Contest   Opening  Campaign   Fans  on  TripShow   Preliminary  Result:   150,000  Fans   in  10  days  
  • 28. TripShow.com Gold Level Offers the ability to develop a separate branded site powered by the open TripShow API, as well as a fully customized brand page on Tripshow.com with custom URL, which can function as a Chinese website alternative. The  Shangri-­‐La  example  on  the  leK  is  not  a  TripShow   API  site,  and  serves  for  illustraCon  purposes  only.  
  • 29. TRIPSHOW     STEP  BY  STEP  DEMO
  • 31. User  Login   On  Tripshow.com,     And  enter  their  Weibo     users  click  on  the  Weibo  buYon   account  informa=on  to  access   their  own  Tripshow.com  account   (similar  to  Facebook  Connect)  
  • 32. User  Homepage   From  his  homepage,  the  user   can  access:   -­‐  His  Photos   -­‐  His  Photo  Albums   -­‐  His  I=neraries   -­‐  What  he  has  posted   -­‐  Updates  
  • 33. User  InteracCons   Users  have  the  op=on  to   add  content  on   Tripshow.com   (via  Sina  Weibo)  
  • 34. Post  Photos   Organize  Photos  in  Albums   Post  @tripshow   Create  own  I=neraries   Day  1   Day  2  
  • 35. Brand  Pages   Users  can  access  Brands  pages     from  Tripshow.com  homepage  
  • 36. Brand  Homepage   Brand’s  sta=s=cs   Naviga=on  through  the  brand’s  page   Fans  recently  rewarded   Brand’s  Photo  Albums  
  • 37. NavigaCon  Through  Brand’s  Page   With  great  ease,     users  can  access  the  brand’s:   -­‐  Photos   -­‐  Albums   -­‐  I=neraries   -­‐  Ac=ve  Users  
  • 38. Brand’s  Photos   Users  can  comment  and  like  photos  
  • 39. Brand’s  Most  AcCve  Fans   Showcase  of  the  most  ac=ve  and  most   rewarded  fans  of  the  brand  
  • 40. TRIPSHOW     TRAFFIC  GENERATION
  • 41.   TRIPSHOW.COM  TRAFFIC  GENERATION       Search  &  Digital  MarkeCng         Sina  Weibo  Profiles       Li_le  markeCng  spend  required  to   drive  traffic  due  to  Weibo  integraCon     TripShow  Clients   Social  Media  MarkeCng  
  • 42. THE  BEAUTY  OF  TRIPSHOW:   Big  Demand   Li_le  MarkeCng  Spend     Great  Revenue  PotenCal  
  • 44. Plan  1—Bronze  RMB  5,000/year   Aggregate  content  (photos  with  text)  from  client’s  social  media  profile  onto  Tripshow  automa=cally.   Aggregate  relevant  content  contributed  by  social  media  users.   Brand  presence  on  Tripshow   Management  on  Tripshow.com  is       Plan  2—Silver  RMB  50,000/year   not  included  in  the  packages  below,   Bronze  benefits,  plus:   but  is  included  in  Dragon  Trail’s   Organize  photos  into  different  categories  based  on  themes,  des=na=ons,  etc   Social  Media  Management   Aggregate  i=neraries  and  display  them  inspira=onally  on  Tripshow   Engage  users  with  incen=ves  and  increase  loyalty   Packages,  or  can  be  added  by   Manage  basic  social  CRM  with  tools  of  tag  and  badge   subscribing  to  Weibo  Management   3  custom  made  brand  badge   at  RMB  15,000/month.  Companies   Personalized  URL   being  on  Tripshow  are  required  to       have  a  Sina  Weibo  profile.  Dragon   Plan  3—Gold  RMB  200,000/year   Silver  benefits,  plus:   Trail  is  happy  to  assist  in  semng  up   Run  mini-­‐site  campaign     an  account,  and  complete  the   Enhanced  social  CRM   necessary  procedures.   Mul=ple  custom  made  badges   Personalized  brand  page   Tripshow  Campaigns:     Personalized  URL   -­‐  Star=ng  at  RMB  100,000   PLEASE  CONTACT  US  FOR  OUR   Open  API     (based  on  scope)   SPECIAL  LAUNCH  OFFER  FOR   Data  and  stats  analysis   QUALIFIED  ORGANIZATIONS   Repor=ng    
  • 45. END-­‐TO-­‐END  CHINA   SOCIAL  MEDIA  SOLUTION  
  • 46. The  Only  End-­‐to-­‐End  100%  Travel-­‐Focused     China  Digital  &  Social  Media  SoluCon:
  • 48. Dragon  Trail  InteracCve   Localized  Web   Social  Media   Integrated  Digital   Advanced  Technology     Presence   Management   Campaigns   SoluCons           •   Chinese  web  site     •   Social  media  program   •   Media  Management •   Chinatravelbuzz.com        Development        management   •   Campaign  Management •   Tripshow.com   •   SEO/SEM   •   Social  media  campaign   •   Media  Ac=vity •   Social  Media   •   Email  Marke=ng        development  &          Applica=ons        execu=on  
  • 49. Chinese  Website  2.0  -­‐  True  LocalizaCon   Overview   –  Content  is  re-­‐wriYen;  no  straight   transla=on  (adding  of  important  content   areas  not  part  of  the  English  website,  i.e.   Chinese  Restaurants,  etc.)   –  Website  is  designed  for  Chinese   consumers   –  Chinese  website  has  more  relevant   branding     –  Chinese  site  is  hosted  in  China   –  Content  is  op=mized  for  Chinese  Search   Engines   –  Incorporates  travel  suppliers  
  • 50. Chinese  Social  Apps  -­‐  True  Engagement   Weibo  Pages   Weibo  Booking   Weibo  Rewards   Weibo  Loyalty   Weibo  Concierge   With  Facebook  and  TwiYer  blocked  in  China,  Sina  Weibo  is  the  most  engaging  and   ac=ve  social  media  plaQorm  in  China.  While  many  companies  have  developed  social   apps  on  Facebook,  Dragon  Trail  Interac=ve  is  the  first  company  that  offers  a  suite  of   social  apps  exclusively  developed  for  the  travel  and  tourism  industry  on  Weibo.com.  
  • 51. 1.  Weibo  Pages   Overview   •  Showcase  products,  services  and  partners     •  HTML  FIVE,  and  mobile  friendly  design   •  Pre-­‐built  templates  for  various  travel  organiza=ons  –   including  des=na=ons,  hotels,  tour  operators,  etc.    Client  Benefits   •  Enhance  brand  presence  on  Weibo  with  customized   content  modules  and  call  to  ac=on   •  Content  modules  includes  banner,  video,  weibo  feeds,   followers,  etc.  ;  call  to  ac=on  includes  re-­‐tweet,  sharing,   follow,  etc.      
  • 52. 2.  Weibo  Concierge   Overview   •  Extend  travel  concierge  service  to  weibo  plaQorm.   •  Enable  travel  organiza=ons  to  provide  trip  care.   •  Push  message  to    users  based  on  loca=on,  travel   plan,  preference,  etc.     Client  Benefits   •  Service  quality  monitoring   •  Analy=cs  of  service  performance,  traffic,  amount   of    work,  etc.   •  Analy=cs  of  fans  demographics,  social  data,  etc.   •  Provide  customers  with  high  service  levels,   preferen=al  rates  
  • 53. 3.  Weibo  Loyalty Overview   •  Showcase  details  of  the  loyalty  program  and  benefits  for  members.   •  Incen=ves  can  be  built  into  the  APP,  choose  to  top-­‐up  (or  reduce)  the  loyalty   points  count  for  any  par=cular  corporate  agent  at  any  =me.   •  Easy  to  sign  in  and  users  can  share  the  informa=on  aqer  each  booking   Client  Benefits   •  Member  data  collec=on,  including  email  address  and    social  data  such  as  social   influence,  followers,  etc.   •  Drive  membership  development   •  Provide  customers  with  high  service  levels,  preferen=al  rates
  • 54. 4.  Weibo  Rewards   Overview   •  Set  your  own  incen=ve-­‐based  campaigns  to  promote  the  brand   –  Customized  rewards  (member  cards,  free-­‐night  vouchers,  etc.  )   –  Decide  how  many  loyalty  points  are  needed  to  redeem  rewards   •  Monitor  campaign  performance  and  track  results.   •  Customized  call  to  ac=on,  including  sign-­‐up,  survey,  re-­‐tweet,  etc.   •  Fraud  detec=on  and  preven=on.   Client  Benefits   •  Offer  higher  service  levels,  reward  loyalty         •  Build  repeat  business                                          
  • 55. 5.  Weibo  Booking Overview   •  Showcase  products  and  services  (digital  shop)  with  customize  design   •  Photo  galleries  of  the  property  and  promo=on     •  Automa=c  Promo  Codes  so  your  Fans  can  get  special  prices   •  Private  and  secure;  with  mul=currency  and  mul=lingual  capability   Client  Benefits   •  Bring  convenience  and  interac=ve  customer  support  of    the  booking  process  to   Weibo  users   •  Boost  revenue:  Turn  the  purchase  inten=on  into  sales  at  the  moment  when  users  are   inspired  in  Weibo   •  Social  CRM:  Increase  engagement  with  users  before  and  aqer  travel     •  Analysis  of  fans  demographics,  social  data,  etc
  • 56. Weibo  Apps   Brands can now increase engagement on Sina Weibo (the most active social media platform in China, and the second most engaged social network in the world just behind Facebook) by developing Social Apps on Weibo.com. Dragon Trail was the first agency that developed social apps for travel companies. Left is an example from Begium-Flanders Tourist Office (weibo.com/visitflanders) with 26,000 fans. Below is the Sina Weibo profile of the Canadian Tourism Commission (weibo.com/canadatravel) with 170,000 fans. (September 27, 2012). Belgium-Flanders Tourist Office (above) does not have a social app (similar to a page on Facebook). Canadian Tourism Commission (right) has a social app and, which is pretty much like a mini-site on Weibo.com. Canada has the opportunity to run campaigns, promote itineraries, collaborate with partners and industry stakeholders, and integrate loyalty and booking. hYp://weibo.com/canadatravel Weibo Apps are the perfect compliment to TripShow.com to execute a powerful China social media strategy for travel brands.
  • 57. Social  Media    2.0  –  Profile  →  Campaigns   •  Brand  awareness   Drive   •  Call  to  Ac=on   •  Encourage    travelers  to  contribute     Constant   •  And  learn  more   Engagement   •  To  Chinese  website  from  mul=ple  media  channels   Drive  Traffic   Generate   •  Convert  regular  travelers  to  loyal  fans   Loyalty   •  Capture  valuable  traveler  data   CRM  
  • 58. hYp://e.weibo.com/canadatravel?type=0     Weibo   Campaign   Landing   Page   Canadian     Tourism  Comm.     Case  Study  
  • 59. hYp://e.weibo.com/1807497741/app_2194718133     Weibo   Pages   ApplicaCon   Canadian     Tourism  Comm.     Case  Study  
  • 60. hYp://cn-­‐keepexploring.canada.travel/campaign/medal     Campaign   MicroSite   Canadian     Tourism  Comm.     Case  Study  
  • 61. Canadian     Tourism  Comm.     Case  Study   (Top  &  Bo_om)   Links  to  Corporate  Website  to  Drive  Traffic  
  • 62. Virtual   Game   -­‐   Contest   Canadian     Tourism  Comm.     Case  Study  
  • 63. hYp://cn-­‐keepexploring.canada.travel   Keep   Exploring   Site   Canadian     Tourism  Comm.     Case  Study  
  • 64. Tripshow.com   Visual,  Social  Media  MarkeCng  ApplicaCon   →  China’s  Pinterest  for  travel:       –  Leverage  inspiring  images  via  social  media  to  market  brand,  and   iden=fy  most  valuable  fans.     –  Fresh  Web  Content  -­‐  automa=cally  aggregate  beau=ful  and   relevant  pictures  from  various  social  media  plaQorms     –  Engage  /Educate  Fans  -­‐  organize  photos  by  theme,  i=neraries,  and   display  with  rich  media  to  inspire     –  Campaign  PlaGorm  -­‐  Iden=fy  most  ac=ve  followers,  manage  social   CRM  and  run  digital  campaign.      
  • 65. China  Social  Management  PlaGorm:  Chinatravelbuzz.com   A  tool  for  travel  companies  to  manage  their  social   media  presence  in  China  more  effec=vely.     Core  Func4onality:   •   Manage  mul=ple  social  media  profiles  with  the  same   user  log  in   •   Allow  mul=ple  users  to  manage  the  same  social   media  account,  with  ac=on  tracking   •   Scheduled  posts  &  workflow  management   •   Social  CRM  &  VIF   •   Compe==ve  intelligence   •   Travel  company  social  media    directory  
  • 66. www.chinatraveltrends.com            |            www.chinatraveltrendsbook.com    
  • 67. Contact  me:     LinkedIn:  Thraenhart   Twi_er:  @JensThraenhart   Facebook:  JensThraenhart   E-­‐Mail:  Jens@DragonTrail.com   Get  insights  &  trends:     www.DragonTrail.com   JENS  THRAENHART   CO-­‐FOUNDER   www.ChinaTravelTrends.com   Twi_er:  @CnTravelTrends  /  @DragonTrail   Join  our  Community:   www.Community.ChinaTravelTrends.com   PresentaCons:    www.slideshare.net/dragontrail   Rela=onships  with: