Nobody should argue that today more than ever Citizen Services Call Centers are expected to deliver efficacy and transparency. Technology has heightened citizen’s demand for improved services and instant responses. Capturing data and using it to track work, measure performance, and make strategic decisions that affect services, policies, and budgets has become the norm. Service Connect and your citizen services data delivers an important part of your Open Data initiative.

1. Citizen Services Meets Open Data
Socrata Service Connect
Thom Robbins
Socrata

2. What is Transparency?
Let’s Get Started
The concept of open data
and public sector data
transparency is hardly new.
Providing constituents
with access to the important
information that impacts
their lives and communities
is not just good policy,
it’s common sense.

3. Getting Started
Socrata Service Connect
Service Connect enables anyone to
visualize their Citizen Services (311 and
other data) in an easily understood format.
1. Encourage community based self-service
and discovery.
2. Deliver powerful and compelling visualizations that
educate citizens on the services being consumed
in their neighborhood.
3. Empower administrators to gain unique insights
into the areas of the application that is important to
site visitors
4. Enable a rich out of the box customization
model to create a uniquely immersive
community experience.

4. Why Open Data?

5. Improves
Transparency
Builds
Public Trust
Strengthens
Citizen
Engagement
Reduces
Operating
Costs
Supports
Data-Driven
Decisions
Promotes
Economic
Activity
Why Open Data?

6. Our Approach to Customer Value
Financial Transparency Products Designed to Support
Program Maturity
LEVEL 3
Basic Interactive Experience
LEVEL OF DATA MATURITY
LEVEL 4
Data as
a Platform
 Consumer-style web &
mobile interfaces
 Accessible storytelling
tools for Publishers
 Open Performance and
fact-based decision
making
 Robust, high-performance
data APIs
and developer
resources
 Automated, real-time
data publishing
 Turnkey, UX optimized
apps for high-value data
LEVEL 5
The Open
Data Network
 Automatic syndication to
the Consumer Web
 Built-in Apps Ecosystem
 Data for analytics and
predictive modeling
 Intra-government data
federation
 Open connectors to
enterprise systems
 Domain-specific peer
benchmarking
 Location awareness and
mobile by default
 Crowdsourcing data and
insight
 Sensor-based streaming
data and apps
 Data science-enabled
semantic discovery
across the network
LEVEL 1
Pre Open Data Silos
 Scattered spreadsheets
and PDFs online
 Legacy custom
web apps
LEVEL 2
The Catalog Phase
 Basic catalog of
downloadable files
(CSV, XLS, SHP, ZIP,
PDF)
 Metadata/Catalog APIs
 IT resource-intensive
development project
 Manual data publishing
 Limited interactivity with
basic data tables, and
visualizations
 Social sharing

7. Socrata Service Connect

8. Data Driven Experiences
An intuitive card-based
dashboard shows citizen
services using categories,
and areas and includes
time-series, doughnut,
comparison and summary
views.

9. Rich, out of Box Experience
Drill down, sort, submit
(integration required)
and update citizen service
tickets by:
 Open and close dates
 Location
 Type

10. Showing What
Matters Most
Let citizens, journalists,
and other stakeholders find the
exact data they need with
intuitive, easy-to-understand
drill downs and location
based technology.

11. Mobile Ready
Citizens can access
neighborhood–level detail
and find the data that matters
to them the most.

12. Administrative Interface
Administrative interface
that allows for preview
and site analytics.

13. Demo

14. Socrata Service Connect
Key Benefits
 Visualize data about citizen services categories and areas using
an intuitive card-based dashboard
 Showcase citizen service priorities with smart visualizations
 Location aware technology allows citizens to discover citizen services
tickets near them, by type all with a filterable map
 Anyone can access data without additional licenses
 Gain unique insight into the areas that are important for your site visitors
 Access the app from either desktop or mobile browsers

15. Why Socrata

16. Socrata Overview
Seattle-based software-as-a-service
provider with a global presence
Founded in 2007
World-leader in open
data and government
performance management
Focused exclusively
on democratizing access
to public data to:
 Improve citizen engagement
 Increase transparency
 Drive innovation
 Make data-driven decisions

17. Solutions
Open
Data Ecosystem
Socrata Open Connectors™
Open Data™
Apps Marketplace™
Open Performance™
 Data Discovery
& Exploration
 Chart & Map Visualizations
 Publishing Workflow
 Data Federation & Sharing
 Financial Transparency
Suite
 Service Connect
 Civic Apps Ecosystem
 Performance Dashboards
 Guided Goal Composer
 Drag-and-Drop
Report Builder
 PerformanceStat
Methodology
DATA ACCESS LAYER
Open Data API Query Engine Search Geocoding
Analytics
Data Cloud™
API
Foundry™
Open Data
Developer Network™

18. Thank You!
Find Us!
Socrata.com
Follow Us!
@Socrata
Friend Us!
facebook.com/socrata
Watch Us!
http://www.youtube.com/user/socratavideos